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Metrics: Not Just for Managers Anymore
Natalie Warnert
dsmAgile – September 12, 2014
PRIVILEGED & CONFIDENTIAL
Natalie Warnert, CSP, CSM, PSM
ScrumMaster/Agile Coach – Surescripts
– Thomson Reuters
– Travelers Insurance
Email: [email protected]
Website: nataliewarnert.com
Twitter: @nataliewarnert
Surescripts, LLC
The nation’s most comprehensive clinical network
Over 6 billion transactions routed last year
Over 50% of prescriptions routed electronically in 2013
Other products – Medication history – Immunization records – Medication adherence
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Why is ‘metrics’ a dirty word? Discuss…
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What does Scrum/Agile say about metrics?
Agile Manifesto: “Working software is the primary measure of progress”
Scrum Guide: “Various projective practices upon trending have been used to forecast progress, like burn-downs, burn-ups, or cumulative flows. These have proven useful.”
What else can we measure?
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What are our goals of utilizing metrics?
Consistency
Transparency
Efficiency
Predictability
Identify blockers and areas for improvement
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What are we really measuring/observing?
Behaviors
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But do teams know what these metrics mean and how to identify issues?
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Teach teams how to interpret their burn-downs and other metrics What would someone from the outside see?
What context do you have that they don’t?
How can we learn from this?
Frequency of looking at metrics
Online vs. physical metrics
Does it have to be so formal?
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Other Metrics: Velocity Std. Deviation
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8.5 8.1 7.7 7.9 7.7 7.4 7.1 7.0
100% 104%
144% 145%
87% 81%
87%
117%
0%
20%
40%
60%
80%
100%
120%
140%
160%
0
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14.3.1 14.3.2 14.3.3 14.3.4 14.3.5 14.4.1 14.4.2 Current(14.4.3)
Poin
ts
Iteration
Commitment
Velocity
Std Dev
Story Pt. Ratio
3 per. Mov. Avg. (Velocity)
Other Metrics: Story Point and Story Ratio
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0%
20%
40%
60%
80%
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120%
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180%
14.3.1 14.3.2 14.3.3 14.3.4 14.3.5 14.4.1 14.4.2 Current(14.4.3)
Story Ratio
Story Pt. Ratio
Changing behaviors
Over or under commitment
Erratic velocity
Too large or too small stories
Work in progress levels
Cycle time
Adding scope
…
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Are we focusing too much on metrics? What if it goes the opposite way? How much is too much?
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Questions?
Contact Information:
Web: www.nataliewarnert.com
Email: [email protected]
Twitter: @nataliewarnert
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