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Metrobus 30s Line Study
Improving Your Customer’s Transit Experience
Virginia Transit Association
May 20, 2008
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The 30s and M6 Metrobus Lines and DC Circulator Service
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The purpose of the study is to improve the performance
of these bus services
Study Process
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January/FebruaryNovember/DecemberOctoberSeptemberAugustJune / July
Identify Issues and Concerns Regarding 30s
& M6 Line
Evaluation of Concepts
We
are here
Public Workshops
Rider Survey
Public Workshops
Public Hearing
Service Concept A: Enhance Existing
Services
Service Concept B: Split the Line with
Overlapping Routes
Service Concept C: Rapid Bus
Service
WMATA and DDOT Project
Approval
Route Analysis
Develop Recommended Improvements
Service Concept D: System of
Coordinated Market-Based Routes
Operational Related Concepts
Public Meetings
What Will We Be Doing at Today’s Workshop?
Review the principles that guided recommendations
Comment on draft recommended service, operations, customer communications improvements
Discuss next steps
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Purpose of the meeting is to review the 30s Line project draft recommendations:
During the breakout session, be prepared to comment on:
How the changes will affect your trip Additions or refinements to the
recommendations
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What We Learned from Participants at the October Public Meetings
Vision
The 30s Line serves a community that: Is economically vibrant with expectations
for continuing growth Includes destinations of national,
regional and local importance Has a long tradition of transit service
alignment, stops, and connections Represents multiple travel markets
inclusive of major activity centers, mixed use corridors and residential neighborhoods
Incorporates major District initiatives to accommodate future growth and enhance quality of life
Relies on bus and rail transit as a major component of day-to-day life
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What We Learned from Participants at the October Public Meetings
Purpose
Improve customer experience on 30s Line
Update services and operating plans to sustain good performance
Improve reliability and travel times Establish a strategy for implementing
recommendations Plan for future demand, new services
and to accommodate DC initiatives
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What We Learned from Participants at the October Public Meetings
Overarching Principles1. Do no harm. Disfranchisement of
existing rider access or mobility is not an acceptable trade-off
2. Serve market purposes - ensure that the plan meets the diversity of travel needs
3. Avoid inequity; all areas along the 30s Line merit quality services,
4. Consider the needs of seniors, the disabled and those who do not drive
5. Recommendations must be sustainable and take into account funding constraints
6. Changes/enhancements can be phased in gradually
7. Do something!
Service Recommendations
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Route Terminals
Local Services
32 Southern Avenue Metro and Friendship Heights Metro
36 Naylor Road Metro and Friendship Heights Metro
Limited-Stop Services
37 Friendship Heights Metro and Archives using Massachusetts Avenue and 22nd/23rd Street NW
39 Naylor Road Metro and Washington Circle
Neighborhood Connectors
31 Friendship Heights Metro and Washington Circle
M5
Naylor Road Metro and Eastern Market Metro
M6
Potomac Avenue Metro and Fairfax Village
Service Recommendations
Maintain Local Bus Routes
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Maintain existing service from Naylor Road and Southern Avenue Metro to Friendship Heights
Serves all stops along the route
Adds new limited-stop service in NW and SE that overlaps Downtown and avoids Georgetown congestion
Only stops at specially marked stops
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Service Recommendations
Add New Limited-Stop Services
Maintain M6 route in SE and adds new Routes M5 in SE and 31 in NW
Serves all stops along route
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Service Recommendations
Existing and New Neighborhood Connectors
Operations Recommendations
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Highlights Enhanced Service Supervision with
supervisors stationed all along the route to track vehicles and communicate with drivers to reduce bunching and improve schedule adherence;
Increased Enforcement of Parking Restrictions so no-parking zones aren’t blocked during peak hours;
Adjustments to Signal Timing and queue jump lanes at key intersections to improve bus travel times and minimize delay;
Explore options for future peak hour Transit Only Lanes along H and I Streets NW and Portions of Wisconsin Ave NW and Pennsylvania Ave SE.
Customer Service and Communications Recommendations
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Highlights Completion of DC Shelter Program including
new shelters and better maintenance
Updated Schedules that are easier to read with new information cases where needed
Greater use of On Board Announcements when there are major delays, detours, or if buses need to be held back for schedule adherence
Improved Safety and Security with enhanced police presence at stops near crime hot-spots
Expanded Route Specific Training and information for drivers
Establishing and distributing information on standard and recurring Route Detours
GROUP DISCUSSIONS
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Workshop Group Reports
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How Can I Continue to Participate?
Continue to advocate for making changes to the 30s line happen
Comment cards
Daytime Open House on Wednesday December 12 from 12 pm to 2 pm at WMATA HQ Building
Riders Advisory Council on the 2nd Wednesday of each month at 6pm at WMATA HQ Building (contact [email protected])
WMATA Board Meetings (contact [email protected])
Public Hearings
Website: www.metrobus-30s-dc.com Project Hotline: 703-682-5060
Participate in post-implementation service reviews and evaluation
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Next Steps
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Special Thanks To:
Public meeting participants
Bus riders that completed the surveys
Riders Advisory Council
30s Line bus drivers and supervisors
St Columba’s Church, Pennsylvania Ave Baptist Church, and St Francis Xavier Church for providing the space for the public meetings
District Department of Transportation staff
Advisory Neighborhood Commissions (ANCs)
Neighborhood Associations
Business Improvement Districts
Transit, environmental, and civic organizations
WMATA bus operations, customer service/marketing, police, planning, and other staff who participated in this process
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