MGMT 380MGMT 380WELCOME!WELCOME!

I.I. Personal InformationPersonal InformationII.II. What, Why, How, Why This What, Why, How, Why This

WayWayIII.III. SyllabusSyllabusIV.IV. ID and Acquaintance ID and Acquaintance

ExerciseExercise

Personal Information (legible)Personal Information (legible)

1. Your first and last name1. Your first and last name

2. What do you want to be called?2. What do you want to be called?

3. Your birthplace (city/country)3. Your birthplace (city/country)

4. Most unusual job4. Most unusual job

5. Favorite sport5. Favorite sport

6. Are you loud or quiet6. Are you loud or quiet

Personal Information (cont’d)Personal Information (cont’d)

7. Current employer7. Current employer

8. Do you have lots or few friends?8. Do you have lots or few friends?

9. Skill you have that most others here 9. Skill you have that most others here don’t have.don’t have.

10. Best manager you’ve ever had/why.10. Best manager you’ve ever had/why.

11. Worst manager you’ve ever had/why.11. Worst manager you’ve ever had/why.

What?What?

Management definition – the process of Management definition – the process of getting things done, effectively and getting things done, effectively and efficiently, through and with other people.efficiently, through and with other people.

Management RolesManagement Roles

1. Interpersonal – leading, networking, 1. Interpersonal – leading, networking, motivatingmotivating

2. Informational – spokesperson, monitor2. Informational – spokesperson, monitor

3. Decisional – resource allocation, 3. Decisional – resource allocation, negotiating, opportunity pursuitnegotiating, opportunity pursuit

Management SkillsManagement Skills

1. Conceptual skills – analyze situations 1. Conceptual skills – analyze situations and see how things fit togetherand see how things fit together2. Interpersonal skills – work with, 2. Interpersonal skills – work with, understand, mentor, and motivate both understand, mentor, and motivate both individuals and groupsindividuals and groups3. Technical skills – specialized knowledge 3. Technical skills – specialized knowledge of finance mgr., acctg. mgr., project mgr.of finance mgr., acctg. mgr., project mgr.4. Political skills – networking, self-4. Political skills – networking, self-development, resource competitiondevelopment, resource competition

What? What?

Organization definition – arrangement of Organization definition – arrangement of people brought together to accomplish a people brought together to accomplish a specific purpose. specific purpose.

Why?Why?

Skillful mgt Skillful mgt Behavior Behavior Org. Success Org. Success

Behavior is a consequence of treatmentBehavior is a consequence of treatment

Mgt tries to understand people at workMgt tries to understand people at work

If true, we need to understand people’s If true, we need to understand people’s needs, wants, and desires so you can needs, wants, and desires so you can develop structures, strategies, develop structures, strategies, skills/programs to influence people’s skills/programs to influence people’s behavior – understand how they tick. behavior – understand how they tick.

Why?Why?

Competitive Advantage?Competitive Advantage?– Human capital within your organization can be Human capital within your organization can be

a strength or weakness that contributes to a strength or weakness that contributes to whether you have a competitive advantagewhether you have a competitive advantage

StrengthsStrengths WeaknessesWeaknesses

Motivated employeesMotivated employees Poor labor relationsPoor labor relations

Strong mgt. skillsStrong mgt. skills High turnoverHigh turnover

Staffed with right peopleStaffed with right people Lack of commitmentLack of commitment

Why Managers FailWhy Managers Fail

Poor relationships – too harsh/insensitive Poor relationships – too harsh/insensitive Rigidity – unable to adaptRigidity – unable to adaptNo self-control – handle pressure poorlyNo self-control – handle pressure poorlyLack Conscientiousness – react defensively, Lack Conscientiousness – react defensively, pass the blame, don’t admit failurepass the blame, don’t admit failureLack Trustworthiness – low integrity, overly Lack Trustworthiness – low integrity, overly ambitious, get ahead at expense of othersambitious, get ahead at expense of othersLimited Social Skills – lack empathy and Limited Social Skills – lack empathy and sensitivitysensitivityDon’t build bonds – failed to build network of Don’t build bonds – failed to build network of strong relationshipsstrong relationships

How?How?

Objectives:Objectives:– Provide foundation of concepts/termsProvide foundation of concepts/terms– Demonstrate how dimensions fit togetherDemonstrate how dimensions fit together– Provide opportunities to develop interp. skillsProvide opportunities to develop interp. skills– Provide opportunity for personal growthProvide opportunity for personal growth– -Provide environment to practice behaviors-Provide environment to practice behaviors

How?How?

HBR Article, “Why should anyone be led HBR Article, “Why should anyone be led by you?”by you?”

Theory X and Theory YTheory X and Theory Y

Why this WayWhy this Way

To prepare you for business world with To prepare you for business world with “technical” knowledge“technical” knowledge

Teams are still hotTeams are still hot

Challenge your assumptions about Challenge your assumptions about yourself and othersyourself and others

WritingWriting

Exit surveys – shatter assumptionsExit surveys – shatter assumptions

EBI SurveyEBI Survey

Some High LightsSome High Lights

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Some Low LightsSome Low Lights

Some High LightsSome High Lights

Ranked first in Carnegie Class and 6Ranked first in Carnegie Class and 6 thth out of 182 out of 182 for “To what extent did the Business program for “To what extent did the Business program enhance your presentations skills?”enhance your presentations skills?”Ranked first in Carnegie Class and 13Ranked first in Carnegie Class and 13 thth overall in overall in “How inclined are you to recommend your “How inclined are you to recommend your Undergraduate Business program to a close Undergraduate Business program to a close friend?”friend?”Ranked second in Carnegie Class and 15Ranked second in Carnegie Class and 15 thth overall in “Satisfaction with quality of teaching of overall in “Satisfaction with quality of teaching of business law.”business law.”

Some High Lights (cont’d)Some High Lights (cont’d)

Ranked fourth in Carnegie Class and 14Ranked fourth in Carnegie Class and 14thth overall in “Major Courses: Quality of overall in “Major Courses: Quality of Faculty and Instruction”Faculty and Instruction”Ranked fifth in Carnegie Class and 16Ranked fifth in Carnegie Class and 16thth overall in “Learning Outcomes: Effective overall in “Learning Outcomes: Effective Communication and Team Work”Communication and Team Work”Ranked ninth in Carnegie Class and 21Ranked ninth in Carnegie Class and 21stst overall in “Satisfaction with quality of overall in “Satisfaction with quality of teaching of statistics”teaching of statistics”

Some Low LightsSome Low Lights

70 out of 70 Carnegie Class and 182 out 70 out of 70 Carnegie Class and 182 out of 182 for “availability of business school’s of 182 for “availability of business school’s computers”computers”68 out of 70 and 174 overall with “ability to 68 out of 70 and 174 overall with “ability to manage technology”manage technology”68 out of 70 and 173 overall with 68 out of 70 and 173 overall with “comparing the quality of education to “comparing the quality of education to investment made”investment made”66 out of 70 and 174 overall with “ability of 66 out of 70 and 174 overall with “ability of fellow students to work in teams”fellow students to work in teams”

Some Low Lights (cont’d)Some Low Lights (cont’d)

66 out of 70 and 160 overall with “extent 66 out of 70 and 160 overall with “extent business program enhanced writing skills”business program enhanced writing skills”

66 out of 70 and 170 overall with “ability to 66 out of 70 and 170 overall with “ability to use technology”use technology”

62 out of 70 and 155 overall with 62 out of 70 and 155 overall with “satisfaction with training to utilize “satisfaction with training to utilize business school’s computing resources”business school’s computing resources”