Click the below link to access the answerMGMT 550 Managerial Communication Week 8 Final Exam Complete AnswerMGMT 550 Managerial Communication Week 8 Final Exam Complete AnswerMGMT 550 Managerial Communication Week 8 Final Exam Complete AnswerQuestion 1 1 !TC" #$ %ow woul& 'ou respon& to a claim (' a customer )or somet*ing t*at is clearl' not 'our compan'+s )ault, Customer -oe .amuel )orgot to cancel *is *otel reser/ation W*en *e recei/e& *is cre&it car& (ill0 *e saw t*at *e was c*arge& )or a nig*t t*at *e &i& not spen& in t*e *otel %e was clearl' upset 1nstea& o) contacting customer ser/ice or t*e *otel0 *e went to t*e 1nternet an& starte& (logging *is complaints on t*e tra/el we(sites an& Twitter %ow woul& 'ou *an&le t*is situation, %ow woul& 'ou resol/e t*e issue an& respon& to t*e customer+s concerns (ot* personall' an& online, W*at woul& 'ou sa',Question 2 2 !TC" E$ .*oul& email (e use& to &eli/er (a& news or s*oul& (a& news (e *an&le& person to person or o/er t*e p*one, W*at are some o) t*e a&/antages w*en &eli/ering t*e (a& news (' email,Question 3 3 !TC" F$ W*at t'pe o) in)ormation s*oul& (e inclu&e& on 'our resume,Question 4 4 !TC" G$ 5ow t*at 'ou *a/e complete& 'our group pro6ect powerpoint presentation0 put 'oursel) into t*e s*oes o) t*e CE"s sitting in t*e au&ience #o 'ou (elie/e t*at t*e' woul& agree to 'our social me&ia plan proposal, 1n *in&sig*t0 w*at woul&'ou *a/e &one &i))erentl', Question 5 5 !TC" C$ .*oul& 'ou use *umor in a presentation, %ow coul& inappropriate*umor in a presentation &amage 'our cre&i(ilit', .*oul& 'ou eliminate all *umor, 7age 2 Question 1 1 #escri(e at least )our gui&elines to remem(er w*en asking 8uestions in a routine re8uestQuestion 2 2 W*at are t*e )our main criteria )or e/aluating t*e 8ualit' o) 1nternet resources, W*at are t*e (asic concepts )or eac* criterion,Question 3 3 9ist )i/e o) t*e top ten :pet pee/es; t*at recruiters liste& as issues w*en rea&ing r