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MGPWA 2012
Portal Website
Criteria
5-stars Strategic Achievers
Basic Criteria
MDeC
Penetration Test
ICT Security Incident
MAMPU (ICT Compliance Division)
Language
Public Complaints
MDeC
Additional Number of
Online Services
E-Payment
Digital Certificate/ Trust Mark
CONTENT
Phone contact Address
Phrase of Laman
Web/Portal Rasmi
Website Counter
Publications
Electronic Archive
Broadcast
Client’s Charter
About Us Audio/Video
Mobile Web
USABILITY
Homepage Length Search
Feedback Auto-
Notification Link to myGov
Link to MSC Malaysia
Support Link
Sitemap No Broken
Link Updating Activities
Website Personalization
Multi Language
W3C Disability Accessibility
Look and Feel
SECURITY
Security and
Privacy Policy
Single Sign-On
PARTICIPATION
Feedback/
Comment
Feature Additional Technology
SERVICES
FAQ
Feedback Response
Number of Online Services
Searchable
Database
Penetration Test
ICT Security Incidents
Public Complaints
English Review
Display general address on main page
Calls to general number must be answered within 3 ringing
Display general email on main page
To avoid spam use the following format:- e.g. general at mdec dot com dot my
Display the phrase of Laman Web/Portal Rasmi within the layout of portals/websites, and NOT on the headers of browsers
×
Page length is ideally less than 3 page down
Display counter on main page
Bulletin Brochure E-Book
Pamphlet Annual
Report
Publication must be produced by respective agency & available in format of .pdf, .doc etc
Archive section of any information relevant to agency, starting from 1 year before.
A section for latest announcement
Upon the expiry of announcement, move it to archive section
X
Client’s Charter must be measurable.
An introduction to the agency
1. Audio or video clips must be related to agency and playable.
2. Landing page that uses flash animation and background sound of portals/websites is NOT considered as this criterion.
A video can be uploaded on Youtube and embedded on agency portal/website
Simple version of the website of which is accessible via mobile phone.
Free mobile solutions are available on the Internet
X
Search Function must provide result within portals/websites and NOT limited to certain section.
Notification (inclusive of timeline) prompted upon submission of enquiries via feedback or comment form
Agencies provide link to myGovernment Portal.
Agencies provide link to MSC Malaysia
User guide or manual of the portal/website or online services.
A collection of every pages on the portals/websites that are dynamic links
Error that caused a non-viewable page within a portal/website.
Align information according to audiences by having different columns of target audience
Availability of Malay, English and any 3rd language, with NO use of online translator for English and Malay language. They must be manually translated.
A mixture of Malay and English language on the English section.
Portal is using Translator tool for English Language ×
×
Compliance of Level A in the WCAG 2.0 Comply when no problems were found by AChecker
Compliance of Contrast (Level AA) in the WCAG 2.0 Comply when no problems were found by Achecker under section Contrast
Compliance of Text Resize (Level AA) in the WCAG 2.0 Comply when no problems were found by AChecker under section Text Resize
Refer Lampiran B & C in Pekeliling Am Bil. 1 Tahun 2006, Pengurusan Laman Web/Portal Sektor Awam, MAMPU
http://www.mampu.gov.my/pdf/PAm/pa012006.pdf
Only feedback and comment form are considered. Guestbook, forum and complaint form are excluded.
Enquiry submission through outlook will not be rewarded.
Notify the purpose of form.
×
1. Agencies have the option to provide any technology advancement or Web 2.0 applications (e.g. Social Media)
2. Social media must be up-to-date and reflect agency as a whole, rather than individual e.g. Minister’s Blog, Staff’s Facebook.
3. Refer Garis Panduan Tatacara Pemilihan Kandungan Media Sosial Mampu http://www.mampu.gov.my/c/document_library/get_file?uuid=8f3021f0-88d5-41b9-a774-73b97fdc8a5a&groupId=10136
An empty FAQ section will not be rewarded with marks
Provide contacts (e.g. email) for other questions that are unavailable in the FAQ
To publish the questions frequently asked to agencies together with their answers
×
28. Number of Online Services
1. Response must be made within 3 working days to the enquirer ’s email.
2. Auto reply are not consider as Feedback Response
Responded within 3 working days .
Example of auto reply
×
Provide automate services ranging from G2B, G2C and G2G and even intranet
Intranet
Search function of a specific section
Search for Forms
Search for Staff
Allow access to several online services using the same username and password
To make known the availability of SSO feature on the portals/websites
Maintaining the same look and feel of every page, via consistent header, footer and side panels
(Additional Marks)
Provide automate services ranging from G2B, G2C and G2G only.
Channels may be FPX payment, Online Banking or Integrated e-payment and its availability must be disclose portals/websites
1. Disclose digital certificates or trusted marks or seal on the portals/websites
7 areas Monitored by MAMPU (i.e. covering Achievement of Client Charter, Statistic of Online Services)
Futher info : http://www.mampu.gov.my/c/document_library/get_file?uuid=10b53e3c-9c71-4ce7-8c54-6c030d31ec0e&groupId=10136
No. Area
1 (Latest news, activities or events) Berita, aktiviti dan peristiwa terkini
2 (Announcement) Pengumuman, makluman dan hebahan
3 (Newspaper clipping, statement and articles) Keratan, kenyataan dan rencana akhbar
4 (Post/Banner) Poster/Banner
5 (Tender offer, quotation offer and job vacancy) Tawaran tender, sebutharga dan jawatan kosong
6 (Statistic: Achievement of Client's Charter & Statistic of Online Services) Statistik: Pencapaian Piagam Pelanggan & Statistik Perkhidmatan Online
7 (Information of Minister, Deputy Minister and Head of agency) Maklumat Menteri, timbalan Menteri Ketua agensi
Public Complaints
Bureau
Newspaper
Other Media Source
3 layer of checking
Grammar, Vocabulary,
Spelling, Translation
1st page
Main Page
2nd page
Core Business
Page
3rd page
FAQ