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Running head: County Hospital –Process Improvement 1
County Hospital –Process Improvement
In The Partial Fulfillment of Requirements For
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Executive Summary
Healthcare organi;ations have unique issues to -e addressed( 3ne
of them is the
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of the organi;ation( From the perspective of the patients the
total required time
has -een the primary concern( From the perspective of the
management resource
utili;ation has -een the main concern( It is quite clear from
the operational model
that patients have to
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the organi;ation( The inter arrival time has -een calculated
considering the arrival
data for the ray 0a-( It has -een identified that arrival
happens to -e an
e=ponential format from the histogram of Gin Frequency data
having an interval
of 5 for the Gin range( ean has also -een calculated using the
descriptive
statistics( ean time happens to -e " minutes -et
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The analysis has -een run through %imquic. and from the -elo<
results it is quite
clear that num-er of customers served is >4 even though the
num-er of patients
remains same or all the patients have -een attended( It can -e
o-served that ,5
customers are still remaining
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added and non value added times need to -e calculated( This
helps in
understanding the issues -eing faced -y the hospital( For
calculating the non
value added time there is a need for adding the ean cycle time
for each lo--y( In
this conte=t the value added time is certainly constant( There
is a sequence of
steps have to -e follo
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ray la- and an e=tra technician
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In this conte=t an enhanced approach
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generally deal
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(eferences
)frane+ %(+ )ppah+ )(+ @#$15B( ?ueuing theory and the management
of 5 55(
Hill+ R( R( @#$$#B( Process simulation in *=cel for a
quantitative management
course+ INFORMS Transactions on Education + #@>B+ 4, 75(
%oni+ 2( @#$11B( ) study of applica-ility of
