WHAT MAKES MILLER HEIMAN GROUP UNIQUE

Our Mission

To be the undisputed key resource to sales and service leaders globally and we will do this by bringing expertise and precision to how our clients more effectively engage with their customers.

A Rich History World Class Client Engagement Methodology

Depth and Reach An un-paralleled suite of solutions

A RICH HISTORY

Miller Heiman Group combines the value and expertise offered by the most successful sales and service methodologies ever created

150+

The most comprehensive and proven content in the

industry, and

Combined Years of Experience

DEPTH AND REACH

Miller Heiman Group’s Solutions Have Been Delivered Extensively And With Exceptional Results…..

2.5xGrowth vs. Training

Market

4,000+Customers around

the Globe

500+New customers added in 2015

~1000+Global Facilitators

~50Countries with

delivered Programs & Services

50%Top 25 customers

represent Fortune 500

Business Services C

onsu

lting

Consumer Products

Insu

ranc

e Technology

Oil and Gas In

dust

rial a

nd C

hem

ical

Banking

Healthcare

Ret

ail

Transportation and Logistics

Manufacturing Phar

mac

eutic

als

Fi

nanc

ial

Serv

ices

TelecomElec

tron

ics

Depth and Reach

…Across multiple sectors and industries….

8

LOCATIONS

25LOCATIONS

15LOCATIONS

4LOCATIONS

6LOCATIONS 3

LOCATIONS

Depth and Reach

….And in a truly global manner.

Global Offices

Facilitators

Independent Sales Consultants

Distribution partners

13

700

205

70

DISCOVERY DESIGN IMPLEMENT SUSTAINDEVELOP

Deployment of a World Class Client Engagement Methodology Ensures That Clients and Sellers Cover All Aspects of the Sales and Service Journey

► Research► Field Study

Interviews:• Executives• Management• Customers

► Assessments

► Alignment► Identify the Team► Change Management► Communications

Planning► Project Definition► Implementation

Advice► Sustainment Plan

► Launch► Metrics► Create

Organizational Alignment

► Develop a Communication Strategy

► Develop Customized Learning Tools

► Ready the Organization for Change

► Develop Sustainment Tools

► Facilitator Preparation

► Program Kick Off► Learning Transfer► Project Status

Tracking► Share Results

► Develop a Strategy► Train Leaders,

Coaches, and Facilitators

► Track Coaching Progress

► Reinforce Key Messages and Concepts

► Measure and Share Results