MHWirth - Our Services 2016

Our Services

Our Services

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MHWirth in Brief

Our company vision drives an unparalleled commitment to quality and major economic advantages for our customers and stakeholders.

With a remarkable legacy founded more than a century ago, MHWirth has transformed into a brand reflective of our robust company strategy and compelling ambitions.

Our reputation is preserved through a winning combination of values, people and innovative technologies, proven by a respected track record and a vast collection of customer success stories.

MHWirth is a leading global provider of first-class drilling solutions and services designed to offer our valued customers with the safer, more efficient and reliable alternative. Our knowledge and technologies span from reservoir to production and through the life of the field.

MHWirth has a global reach covering five continents with offices in more than 16 countries. Drawing upon our global market success, we continue to seize opportunities through an established strong regional presence.

Our dedicated professionals consistently strive to enhance customer satisfaction and form meaningful collaborations by creating a personalized experience.

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MHWirth’s values are a testament to our commitment to each other, our customers and our stakeholders. We strive for excellence without compromising on integrity. These six values serve as a roadmap towards cultivating a positive workplace and fulfilling our corporate strategy with pride. Our brand proposition is empowered through the consistent adoption of these values.

Customer First

Shareholder Value

HSSE Mindset

Employee Engagement

Customer Experience

Delivering Quality Results

Our Values

Performance With a Purpose

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Content

Drilling Lifecycle Services | 6Total Cost of Ownership Lifecycle Approach Global Reach and Local Support

Support Services | 11Service Account Management24/7 Technical SupportTraining and Performance Optimization

Maintenance Services | 14OverhaulInspection ServicesCondition Based Maintenance and Condition MonitoringEquipment Installation and CommissioningEquipment Exchange BankUpgrade EngineeringLogistics

Spare Parts | 19Standard Spare PartsObsolete Parts

Field-proven Performance | 21Letting Performance Speak for Itself

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1Drilling Lifecycle ServicesWith a global footprint and an eye towards cost effectiveness; our Drilling Lifecycle Services are here to support you throughout the lifetime of your operation.

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1 | Drilling Lifecycle Services

Total Cost of Ownership

Total cost of ownership (TCO) is a cost estimate intended to help you better determine the direct and indirect costs of your complete rig package.

We go beyond the initial manufacturing cycle times and costs associated with the project and include a comprehensive look at the total cost of ownership.

Reduced total cost of ownership

By moving from a time based approach to a condition based maintenance approach, we are able to maximize the life of your equipment and lower the total cost of ownership.

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� Overhaul � Equipment installation � Commissioning

Implement

Prepare and Plan

� Logistics � Equipment exchange bank � Upgrade engineering � Spare parts� Inspection services

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Lifecycle Approach

Success depends on superior service and support throughout the life of the product.

Our offerings are diverse, flexible and tailored to meet your needs. We deliver globally integrated services and support. Our highly competent service engineers and technical personnel are ready to assist you with any service requirements.

Service and support throughout the life of the product


� Service account management� 24/7 technical support

Operate

� Training and performance optimization � Inspection services� Condition based maintenance and condition monitoring

Evaluate

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Global Reach and Local Support

We offer services to over 500 rigs around the world and know when you need support, you cannot afford to wait. That is why each rig we support has a dedicated service account manager (SAM) located close to your operations.

Lifecycle support is offered from our locations around the world, including main service offices in strategic regions.

Brazil

Alabama, USA

Texas, USA

Singapore

Malaysia

Norway

UK

Azerbaijan

Support when you need it

Canada

Germany

Angola

South Korea

China

India

UAE

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2 Support ServicesOur experienced technical specialists and quick response times help you achieve optimal equipment performance.

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2 | Support Services

Service Account Management

24/7 Technical Support

Direct communication enables us to meet your needs effectively and expedite critical issues when the need arises. Our dedicated service account managers (SAMs) are your link to our onshore support network.

As the single point of contact for both your rigs in operation and our internal technical support teams, our SAMs provide advice and a unique doorway to our global expertise and competence.

Our technical support teams are available 24/7 to provide you with the support you need to keep your rigs operational.

We provide first line technical support for critical issues on your current rig fleet and our 24/7 manned support center provides remote diagnostic service,

Our SAMs connect the right resources together to solve the challenges you face during operations

Our technical support is available for you 24 hours a day, 7 days a week

Our SAMs expedite requests as efficiently as possible, and give you the personal attention and partnership required to resolve your issues.

Our myDrilling™ technology is an interactive, web-based communication platform developed by MHWirth for our customers. It shows on-going correspondence and accurate information to your rig crew at the right time.

online fault finding and troubleshooting to you from our global technical service hubs.

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2 | Support Services

Training and Performance Optimization

We offer client specific training to increase your personnel’s learning curve; focusing on operational efficiency and safety for new and experienced personnel. Our drilling simulators are a cost effective, risk free training method that puts your personnel in rig specific, realistic drilling environments.

Using the data provided by our Riglogger™

technology, we are able to gain insight into how the equipment has been used and performed, allowing us to better plan training of your crew and optimization of your rig.

State-of-the-art facilities and training

Our Training: � Facilitates safer operations and better HSSE

performance � Improves productive time and operational

performance

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3 Maintenance ServicesFrom single equipment maintenance to comprehensive maintenance packages, our maintenance offering supports the full lifecycle of our products.

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Maintenance Services

3 | Maintenance Services

Inspection Services

Overhaul

Our rig inspection program is proactive and equipment specific. With the use of annual and pre-class inspections as well as condition monitoring tools we are able to detect faults early.

All inspections are carefully prepared by reviewing and analyzing the maintenance and usage history. After the equipment inspection, test results and potential degradation issues are identified and reported to you. Our technical support professionals provide you with detailed advice on the appropriate Scope of Work (SOW) for maintenance to increase your rig’s uptime.

With improved maintenance planning, potential HSSE and commercial risks of maintenance are minimized.

The first phase is to identify the status of the equipment. This results in fact-based decision support material, covering both the equipment status and an evaluation of performance enhancing upgrade opportunities.

The assessment and planning phase results in a clear Scope of Work (SOW) with identification of critical

Our inspection services enable specific, condition based planning of maintenance

materials and source. Experienced project managers provide decision support which helps to ensure realistic time assessments.

In the execution phase, materials are prepared and used for either overhaul and repairs or directly for installation and commissioning.

Identify Status Assess and Plan Execute Work

Inspection Program

Project Management

Material Resources

OverhaulProcess

Installationand

Commissioning

Agree on SOW

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Equipment Installation and Commissioning

From installation and commissioning and throughout the decommissioning process, we are your Original Equipment Manufacturer (OEM) partner for the lifetime of the equipment.

We provide the technical expertise to properly handle all the phases of the equipment installation and removal process, ensuring your equipment assets are expertly cared for.

Our experienced commissioning engineers will install the equipment in the safest; most efficient way possible and according to all required HSSE regulations.

With our in-depth equipment knowledge as an OEM, we provide safe and efficient installation and commissioning on all our products.

We use hardware-in-the-loop (HIL) tests and advanced simulation tools to ensure our products will meet your needs before they go into the field. Doing this helps to identify critical issues before they arise, saving you time and money.

Fast and safe removal of equipment

Our execution of commissioning is based on clear processes and communication making sure the job is done on time and on budget.

Condition Based Maintenance and Condition Monitoring

As a certified service supplier, we advise on maintenance requirements based on the actual condition of the equipment instead of on a calendar based schedule. This provides you with scheduling flexibility and a lower total cost of ownership on your equipment.

In addition to manual inspections by our experienced specialists, our Riglogger™ technology continuously collects data about the condition and use of the equipment. Combined with other condition monitoring technologies on the rig and detailed analysis, this gives an accurate status report of the equipment.

As a certified supplier of condition monitoring services, we support condition based maintenance

Maintenance can be scheduled to suit your operation allowing actions to be taken before critical faults occur. This results in the extended life of the equipment and reduces the total cost of ownership.

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Equipment Exchange Bank

With our equipment exchange bank, we keep your rig running with minimal disruption to your operations.

Located in strategic regional hubs, our equipment exchange bank enables you to have immediate access to operational equipment without the wait.

Operational ready equipment close to your rig


Upgrade Engineering

As an original equipment manufacturer (OEM) we know how equipment and systems should interface, enabling us to find the best solution for your upgrade.

Our engineering services team can provide you with the support needed whether it is equipment or system based maintenance.

As OEM we have the in depth technical knowledge of the equipment and interfaces needed to provide effective solutions

Our upgrade engineering services are available for all of our OEM equipment as well as for the integration of third party equipment.

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Logistics

Our regional equipment exchange banks and stock of all critical spare parts, enable us to keep delivery times to a minimum enabling you to focus on critical rig operations and uptime.

Global availability and short lead times on spare parts

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4 Spare PartsAs your original equipment manufacturer spare parts supplier with a regional presence, our goal is to keep your rigs running.

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4 | Spare Parts

Standard Spare Parts

We understand when you need spare parts every minute matters. That is why our strategic regional locations stock critical spare parts; helping to keep your cost of inventory to a minimum.

From the ability to check a spare part’s availability online or to talk to a spare parts professional in person, we make it easy for you to find the spare parts you need.

Obsolete Parts

Occasionally, parts turn obsolete or need to be replaced when a new version is released or the end of production has been reached. To keep you up-to-date, we map obsolete parts and assist you in finding appropriate replacements.

If an expired part results in a necessary redesign and/or modification of the current solution, our service account managers (SAMs) will assist you in finding the optimal solution for your equipment.

Our spare parts combine the quality of an original equipment manufacturer (OEM) at competitive prices.

Our SAMs find new solutions for obsolete parts

To ensure consistent communication, we routinely issue product bulletins that provide more detailed information on obsolete parts.

� Regional inventories of spare parts � Local stock can be viewed in our

web based myDrilling™ platform

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5 Field-proven PerformanceWe provide service to over 500 rigs around the world.

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5 | Field-proven Performance

Letting Performance Speak for Itself

It is hard to predict when you will have a rig down situation, but we can help you prevent it.

With our Riglogger™ technology the operational support center is able to gather and extrapolate the data collected from your equipment to help maximize your operational time.

Field-proven success to keep you performing

We do this by effectively pinpointing the issue and and then troubleshooting the single equipment failure point in a fraction of the time.

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Contact

Asia25 Benoi Lane Singapore 627800+65 6262 6633

Room 1008, Kerry Parkside1155 Fang Dian Road, Pudong New District Shanghai 201204China+86 21 6035 6300

A-705, Global Trade Center#36 North 3rd Ring East RoadDongcheng DistrictBeijing 100013China+86 10 5780 3670

Unit J, 17F New Times SquareNo 1 Taizi RoadNanshan Districtu Shekou ShenzhenGuangdong 518068China+86 755 2162 5351

4F, 105 Yongso 1-gil, Geoje-si Gyeongnam 53301 South Korea+82 (0)55 682 5491

Powergas House, I-Think Techno CampusBeta Building, 4th Floor, Zone-3, Kanjurmarg (E) Mumbai-400 042 India+91 22 67 06 64 41/42

Jalan FZ3-P2/KS 12Persiaran Port Klang FZ4 42920 Pulau IndahSelangor Darul EhsanMalaysia+60 32 3853 999

North America 28377 FM 529Katy, TX 77493 USA +1 281 371 2424

7611 Lake Road South, Bldg 30336605 Mobile, AlabamaUSA+1 713 272 4006

Suite 511, 215 Water Street, Atlantic PlaceSt. John’s, NL A1C 6C9Canada +1 709 757 4500

South AmericaRua Sergio Roberto Franco, s/n quadra 03 parte, Fazenda Boa Vista ImboassicaMacaé, RJBrazil+55 22 2141 3100

Rua da Assembleia 100, Centro, 20th floorCEP 20011-904 Rio de Janeiro, RJBrazil+55 21 2122 4401

HeadquartersButangen 20, 4639 KristiansandPO Box 413, Lundsiden 4604 Kristiansand Norway +47 38 05 70 00

Contact [email protected] mhwirth.com

Global Operational Support Center24/7 technical support for critical issues on operational rigs +47 38 05 79 11 [email protected]

EuropeKölner Strasse 71-7341812 ErkelenzGermany+49 2431 830

Fyvie Building Howe Moss Avenue, Dyce Aberdeen AB21 0NA United Kingdom +44 12 2475 0900

Building 6, Chiswick Park, 566 Chiswick High Road, London W4 5HRUnited Kingdom+44 (0) 20 8987 2000

Lokbatan District, Salyan Highway - 15th km 5AZ1063 BakuAzerbaijan+99 412 5650961

Middle EastPlatinum Tower, Floor 7, Plot No. PH1-12Jumeirah Lakes TowersDubai United Arab Emirates+971 (4) 550 6200

Al Falah Street, Floor 6, Abdulla Hamed Al Weyh, Al Amen BuildingAbu DhabiUnited Arab Emirates+971 2493 0141

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mhwirth.com© 2016 MHWirth

March 2016

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MHWirth - Our Services 2016