MICA (P) 127/09/2009 A q u A r t e r ly n e w s l e t t e r b y s I n g P o s t | J A n – M A r 2 0 1 0

tay Poh Choo, Claudia lim, Patsie tan & Ariana siew

Articles may be reproduced with permission from

singapore Post.

softcopy is available at www.singpost.com

02 Dedicated queue to Meet your Postal needs

on-time Delivery with speedpost eMs

contents editorialteam

03 Friday Collection times extended by one Hour

singPost and egypt Post Forge bilateral ties

04 Care for life: Protecting ladies with Prusmart lady II

05 singPost spread Christmas and Cny Cheer to needy senior residents

06 A roaring start to 2010

08 Posting boxes turn into eye-catching works of Art

k e e p i n

This is no ordinary label. It is a badge of honour, a hallmark of service excellence, a commitment to deliver good customer service at all our post offices.

singPost became the first hybrid winner for the singapore service stAr Award in January 2010, an award by the singapore tourism board (stb) to recognise and promote businesses that deliver good service. we garnered a high score of 86 points, above the retail industry average of 76.

Mr loh Choo beng, singPost’s executive Vice President (retail & Financial services) said: “we are delighted with the endorsement by the stb. At singPost, we are focused on enhancing customer experience as well as increasing staff productivity through reviewing our customer needs and improving our processes.”

singPost customer Mr Muhammad nurrudie bin rahmat praised a staff from Pasir ris Central Post office for “her remarkable knowledge and problem-solving abilities”. Another customer, Ms tay siew Hoon, described her experience at woodlands Central Post office as “wonderful” as the staff there were “extremely friendly”. In an annual Voice of Customers’ survey conducted by singPost recently, the retail business performed well, scoring a high score of 71.3.

Upholding Service Excellence

SingPost’s Executive Vice President, Mr Loh Choo Beng, putting up the first Singapore Service Star sticker at Singapore Post Centre Post Office accompanied by Branch Manager, Mdm Koh Lim Chew.

Rallying the Staff

In tandem with the transformation of singPost, our Chairman and top management have been continuously rallying and encouraging staff as we embrace the changes together while remaining committed to our customers.

SingPost’s Chairman, Mr Lim Ho Kee (left), giving a box of cakes to Branch Manager, Mr Lim Cheng Seong at Killiney Post Office as Mr Choo Boon Kuan, SingPost’s Vice President of Sales Management (centre), looks on.

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retail

the only constant is change. In the past few years, singPost has been transforming itself to stay relevant.

we listened to the feedback received and set up a dedicated queue for postal services from 1 March 2010. be it buying stamps or making registered article transactions, you can now have your postal needs met with greater ease and accessibility.

this is a pledge of our commitment to you. After all, we always look for ways to bring you convenience!

logistics

Dedicated Queue to Meet Your Postal Needs

why settle for less when you can enjoy on-time delivery with speedpost eMs?

singPost, an alliance member of the Kahala Postal group (KPg), is offering a guaranteed service* for eMs items shipped to any of these nine destinations: Australia, China, France, Hong Kong, Japan, Korea, spain, united states of America and united Kingdom.

we are confident of serving you well. If your eMs item fails to reach these nine countries within our estimated guaranteed day-certain delivery, you can get a refund of the delivery charges. translating into greater peace of mind is also our enhanced track and trace system that provides updated information on your shipment status.

speedpost also offers worldwide delivery services to over 220 countries at your preferred speed and budget, giving you more reasons than ever to ship with us.

* Terms and conditions apply. For more information, visit www.speedpost.com.sg.

On-Time Delivery with Speedpost EMS

From left: Mr Lee Kye-sun (Seoul Communications Office), Ms Katarzyna Goyon (French-Korea Chamber of Commerce and Industry), Ms Cynthia Ang (SingPost), His Excellency Chua Thai Keong (Singapore Ambassador to Korea), Mr Namgung Min (Korea Post), Her Excellency Elisabeth Laurin (French Ambassador to Korea), Mr Jacque Rolland (La Poste) and Mr Kim Ki-duck (Korea Post)

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mail

In response to lifestyle changes and global posting trends, singPost is moving into a 5-day mail collection and delivery service. From 15 May 2010, mail items posted on Friday before mail collection times will reach the recipients on the following Monday.

Mr woo Keng leong, singPost’s executive Vice President (Mail) said: “with public mail volume on a decline and many companies operating on a 5-day week, there is a need for us to streamline our operations to stay competitive. we are heartened that our union supports our initiative as they recognise that it will lead to increased productivity and better work life harmony for our postal workers.”

An independent survey also revealed that over 90% of survey respondents found it acceptable to receive or have their mail items delivered on the following Monday.

you can continue to collect or send your mail items at any 62 post offices on saturdays. to provide added convenience, the mail collection

Friday Collection Times ExTENDED by One Hour

timings on Fridays will be extended by an hour to 8pm within the Central business District (CbD) and 6pm outside the CbD. the daily operating hours of singPost’s bulk Mail Centre will also be extended by an hour.

you can be assured that the quality of service standard will be maintained, that is, 99% of mail posted within the CbD and 98% posted outside the CbD will be delivered by the next working day.

Ms Cindy Aw, a franked mail customer, said: “the implementation has no adverse impact on us. Instead, we have the benefit of stretching our posting on Friday to a later time, and can enjoy the postage savings through the rebates.”

For a period of one year starting from 1 June 2010, franked mail customers will enjoy up to 5% in rebates. singPost is also offering customers buying stamp booklets or stamp sheets s$0.15 off the usual rate of s$2.55 from 15 May 2010 (limited to 5.5 million 1st local stamp booklets/stamp sheets).

singPost and egyptian national Postal organisation officially established a bilateral postal partnership on 3 March 2010 as they signed a Joint Declaration.

Mr ng Hin lee, singPost’s Covering group Ceo said: “Forging closer alliances will enable us to pool experiences, and leverage on each other’s strengths so that together we are able to anticipate, innovate, and build for long term success. the Joint Declaration with egypt Post marks the first step towards developing future cooperation and businesses that will enhance the postal services for both countries.”

SingPost and Egypt Post Forge Bilateral Ties

Seated from left: Mr Ng Hin Lee, Covering Group CEO of SingPost; Dr Sherif Battisha, Vice Chairman, Relations and External Affairs of Egypt PostStanding from left: RAdm(NS) Ronnie Tay, CEO of IDA; RAdm(NS) Lui Tuck Yew, Acting Minister for MICA of Singapore; Dr Tarek Kamel, Minister for Communications and IT of Egypt; His Excellency Nasser Zaghloul Mahmoud Hamdy, Ambassador of Egypt

In his 14 years of service with SingPost, Mr Rahmad Chik has seen a big drop in Saturday mail volume and feels that SingPost’s move is timely in boosting postmen’s productivity. He also looks forward to having more time for himself and his family on the weekends.

• 5-day mail collection and delivery service from 15 May 2010• Friday mail collection times extended by one hour• Enjoy rebates and discounts

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financial services

Care for Life: Protecting Ladies with PRUsmart lady II

there are many hats a woman wears in her lifetime – a daughter, a career woman, a wife, a homemaker or a mother. the roles she assumes change as she goes through different stages of life and often, she juggles multiple roles at the same time.

no matter what role a woman plays, she needs to be prepared for unexpected crises that may come her way and secure a better retirement lifestyle in later years.

Prusmart lady II is specially developed with a woman’s needs in mind to take her through all the important chapters of her life.

Important notes:

This article is for reference only and not a contract of insurance. Please refer to

the exact terms and conditions, specific details and exclusions applicable to

this insurance in the policy document that can be obtained from a Prudential

Financial Consultant.

Buying a life insurance policy is a long-term commitment. An early termination

of the policy usually involves high costs and the surrender value payable may be

less than the total premium paid. Buying health insurance products that are not

suitable for you may impact your ability to finance your future healthcare needs.

You should seek advice from a Prudential Financial Consultant if in doubt.

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simply cut this coupon, fill in your particulars and present it to the Prudential Financial Consultant at Killiney Post office or singapore Post Centre Post office before 31 May 2010. Hurry, while stocks last, limited to one gift per coupon!

Receive a FRee Special edition poStbox bookmaRk!

name :

i/c :

mobile :

brought to you by Prudential under singPost’s Care for life brand, Prusmart lady II provides coverage for a number of female medical conditions including cervical and breast cancer as well as procedures and reconstructive surgery treatments. It also offers protection against age-related illnesses such as osteoporosis. there is also an optional coverage for selected pregnancy complications and congenital conditions for infants.

It is wise to protect oneself early with insurance. be it savings, education, retirement or protection plans, Care for life’s comprehensive range of insurance products may help you meet your lifecycle needs, provide for your loved ones and safeguard your future.

to find out more, visit selected singPost branches and consult a Prudential Financial Consultant, or visit www.singpost.com today.

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we care

SingPost Spread Christmas and CNY Cheer to Needy Senior Residents

SingPost’s Santa Claus and a neighbourhood postwoman distributing Christmas gifts.

BINGO! An elderly resident enjoying the card game. Minister Yaacob (left) accompanied by Mrs Chistine Laimer of FFTH and Mr Frankie Tan of Kolam Ayer Senior Citizens ExCo.

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The elderly residents receiving hong baos and bagfuls of food essentials on 3 February 2010.

SingPost staff packing food items for the 6th Food Goodie Bag session.

Close to 40 singPost staff put together a fun-filled year end Christmas party for some 100 elderly residents in Kolam Ayer this past December. our staff spent time with the senior citizens, bringing with them food, gifts and plenty of smiles to go around.

the event was graced by Associate Professor yaacob Ibrahim, Minister for the environment and water resources, and Member of Parliament for Jalan besar grC (Kolam Ayer).

Apart from the Christmas celebration, singPost staff also provided a fuller larder for the needy households this Chinese new year as they pooled their donations together to sponsor food essentials and hong baos for the 6th Food goodie bag Programme.

the Food goodie bag Programme is one of the ongoing Csr projects undertaken by singPost to support its adopted charity, Food from the Heart (FFtH).

Mr ng Hin lee, singPost’s Covering group Ceo, said: “Corporate social responsibility is like a soul of a person as it brings out the humane nature of an organisation. I am heartened that our staff have been very forthcoming in corporate volunteerism, putting in their time, efforts and even personal donations to better the lives of others.”

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customer appreciation

since 2007, singPost has been hosting the annual Chinese new year luncheon for their corporate customers in appreciation of their support. this year, customers enjoyed lunch at the former Clifford Pier, an iconic landmark that has been transformed from a historic pier into a chic waterfront restaurant.

even the food was fusion inspired, blending something familiar with something new to give a fresh taste, much like singPost which has been transforming itself in many ways, injecting new experiences into a traditional business to meet the changing needs of customers and to serve them better.

Mr ng Hin lee, singPost’s Covering group Ceo said: “while we are constantly reinventing ourselves, one thing remains unchanged – we continue to build on the foundation of trust and reliability, and infuse innovation and productivity to help our partners grow and make this year of the tiger a roaring success!”

A ROARiNg Start to 2010

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SingPost’s Covering Group CEO, Mr Ng Hin Lee receiving the “chun lian” or the Chinese New Year’s couplet containing auspicious messages.

From left: Ms Johanna Toh (SingPost), Mr Goh Hock Soon (PA), Ms Chong Pei Lan (PA), Ms Marjorie Ooi (SingPost) and Mr Loh Choo Beng (SingPost)

Dim Sum Dolly, Ms Selena Tan had the guests reeling with laughter with her wit and humour.

From right: Mr Lee Cheng Chin (SingPost) with Mr Bryan Lim (HWA) and Mr Michael Tan (HWA) who have their names written on the fans by the Chinese calligraphy master.

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Ms Shirley Tan (Citibank), Mr Ng Hin Lee (SingPost), Mr Kenneth Tan (SISTIC) and other guests tossing ‘yu sheng’ for a year of abundance and prosperity.

Lucky winner, Ms Ng Say Guan (The Edge Publishing), won a luxury hotel stay at the Resort World Festive Hotel.

From left: Ms Evelyn Jway (OCBC), Mr Henry Tan (Canon) and Mr Woo Keng Leong (SingPost)

Emcee Mr Edmund Toh engaging the audience with a card game.

Getting off to a roaring start

and toasting for yet another

year of stronger partnership.

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the ubiquitous street posting boxes in singapore have been transformed into beautiful works of art. over two weekends in March, 40 selected posting boxes were turned into canvases for sports-themed street art, bringing art and sports closer to home.

organised by singPost and FArM, a local creative group, stAMP 02 is a celebration of art, sports and singapore’s hosting of singapore 2010 youth olympic games (singapore 2010). themed “sports and the City”, the posting box art competition attracted a total of 670 entries from students, professional artists and members of the public.

Posting Boxes Turn into Eye-catching Works of Art

40 individuals and teams were selected from the student and open categories to express their ideas of sports and their love for the city through their paintings on selected posting boxes in the vicinity of singapore 2010 competition venues.

Mr Vincent Cheong, a shopper who saw the artists at work at Millenia walk, said: “this is a very good way of promoting creativity and getting people involved. I am all supportive of singPost providing such platform to inspire creative talents.”

Vote for your favourite designs at www.stamp02.sg from 5 April to 10 May 2010, and stand a chance to win attractive prizes.

Posting box at

HDB Hub

Posting box at Millenia Walk

Posting box at Beach Road

Posting box at Marina Square

stamp