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organizational behavior in a global context. Chapter 3. Michael A. Hitt C. Chet Miller Adrienne Colella. ?. Knowledge Objectives. Define globalization and discuss the forces that influence this phenomenon. - PowerPoint PPT Presentation
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organizational behavior in a
global context
KNOWLEDGEKNOWLEDGE OBJECTIVESOBJECTIVES
Define globalization and discuss the forces that influence this phenomenon.
Discuss three types of international involvement by associates and managers and describe problems that can arise with each.
Explain how international involvement by associates and managers varies across firms.
Describe high-involvement management in the international arena, emphasizing the adaptation of this management approach to different cultures.
Identify and explain the key ethical issues in international business.
?
GLOBALIZATION
CULTURE
Shared values and assumptions that govern acceptable behavior and thought patterns in a country.
OPPORTUNITIES AND CHALLENGES
Exhibit 3-1: Opportunities and Challenges for Firms with International Involvement
Diversification of Risk
Challenges
Political Risks
Economic Risks
Managerial Risks
Growth
Location Advantages
Opportunities
Economiesof Scale
INTERNATIONALLY FOCUSED JOBS
Thrive on challenge
Geographically dispersed teams
Rely heavily on electronically mediated communication
Virtual electronic teams
Develop trust quickly
Swift trust
Adapted from Exhibit 3-2: Learning about a Counterpart’s Culture
LEARNING ABOUT A COUNTERPART’S CULTURE
Don’t try to identify another’s culture too quickly.
Beware of the Western bias toward taking actions.
Avoid formulating simple perceptions of others’ cultural values.
Don’t assume your values are the best for the organization.
Recognize that norms for interacting with outsiders may differ from those between compatriots.
Be careful in making assumptions about cultural values and expected behaviors based on published dimensions of a person’s national culture.
FOREIGN JOB ASSIGNMENTS
TRAINING EXPATRIATES
Convince its important
Train entire family
Predeparture orientation
Key cultural information
Conversational language training
Consider additional training after arrival
Language
Cultural exposure
Host-country support
FOREIGN JOB ASSIGNMENTS
FOREIGN JOB ASSIGNMENTS
FOREIGN JOB ASSIGNMENTS
FOREIGN NATIONALS AS COLLEAGUES
CROSS-CULTURAL WORKING
RELATIONSHIPS
High-context Cultures
Use contextual cues to understand people and their communications
Value trust and personal relationships
Low-context Cultures
Rely on direct questioning to understand people and their communications
Value efficiency and performance
CROSS-CULTURALWORKING
RELATIONSHIPSMonochronic Time Orientation
Prefer to focus on one task per unit of time
Complete that task in a timely fashion
Polychronic Time Orientation
Willing to juggle multiple tasks per unit of time
Accept interruptions and unwilling to be driven by time
CULTURAL INTELLIGENCE
Ability to separate aspects of behavior based in culture versus unique to individuals or humans in general.
INTERNATIONAL PARTICIPATION
Exhibit 3-4: Dimensions of National Culture
DIMENSIONS OF NATIONAL CULTURE
National Culture
Power Distance Individualism
Assertiveness
Humane Orientation
Performance OrientationFuture
Orientation
Gender Egalitarianism
In-group Collectivism
Uncertainty Avoidance
NATIONAL CULTURES
Adapted from Exhibit 3-5: National Culture in India, Germany, and the United States
Culture Dimension India Germany United StatesUncertainty avoidance M H MPower distance M/H M M/LIndividualism M H MAssertiveness L/M H HIn-group collectivism H L/M M/LGender egalitarianism L M/L MFuture orientation M M MPerformance orientation M M HHumane orientation H/M L M
M – Medium H – High L – Low
CULTURE AND HIGH-INVOLVEMENT MANAGEMENT
CULTURE AND HIGH-INVOLVEMENT MANAGEMENT
CULTURE AND HIGH-INVOLVEMENT MANAGEMENT
ETHICS AND GLOBALIZATION
International Ethics
Principles of proper conduct focused on issues such as corruption, exploitation of labor, and environmental impact.
ABSENCE OF CORRUPTION
RANKINGS
Top Five
New Zealand
Denmark
Singapore
Sweden
Switzerland
Bottom Five
Somalia
Afghanistan
Myanmar
Sudan
Iraq
Adapted from Exhibit 3-6: Absence of Corruption in Select Countries
STRATEGIC LENS
Check out http://wileymanagementupdates.com/ for daily articles related to management in the news .
Given the complexity and challenges in operating in foreign countries, why do organizations enter international markets?
How can understanding and managing cultural diversity among associates contribute positively to an organization’s performance?
How can being knowledgeable of diverse cultures enhance an individual’s professional career?