MICHAEL BONILLA3258 Ampere Ave • Bronx, NY 10465•(W)646.574.2830 •(M)347.805.2633•mbonilla6926@gmail.com

OBJECTIVE: Solution-Oriented, Highly motivated and resourceful Network Support seeking entry level opportunity to resolve challenging technical issues while providing unsurpassed end user support.

CORE COMPETENCIES INCLUDE: General and Systems Network Support – Patching, Cabling, Mounting, Firewall Monitoring, and

Anomalies. Experience building Network rooms from the ground up. Experience with VOIP & Video Conferencing. Technical & User Documentation – For staff and end users, updated as needed software installs &

hardware procedures. Familiar with TCP/IP Stack and OSI Model Router and Switch Startup Configuration IP Subnetting etc… End User Support & Training Proven ability to diagnose, troubleshoot, and resolve technical problems Quick learner with strong working knowledge of software, hardware, networking, operating

systems, and business applications. Strong communication skills; demonstrated background working well with co-workers, one-on-one

and in group settings Excellent analytical and problem-solving abilities, with track record of improving operations

TECHNICAL SKILLS & EDUCATION

Education: BACHELOR’S DEGREE IN COMPUTER SCIENCE FROM MONROE COLLEGE, 2010 Cum Laude (3.58) GPA

Certifications: A+ Certified, CCENT Certified, CCNA CertifiedOS/Platforms: MS Windows 2000/XP/VISTA/7 Enterprise/Windows 8/Safari Applications/Tools: Adobe Photoshop, MS Office, Norton Antivirus, McAfee, Microsoft

Security Essentials, Lotus Note, Sharepoint, Outlook and more.

PROFESSIONAL EXPERIENCE

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GENERAL MOTORS ASSET MANAGEMENT -GM TREASURY 1345 6th Avenue, New York, NYJanuary 2011 - Current

Network Support / Telecommunications and Video Conference Support / Helpdesk / Cell phone support (Blackberry, Samsung, iPhone)

Interact and support all levels of the organization, administrators to senior leadership Responsible for daily Network, Telecommunication, and Video support Responsible for running Monthly ISP, Vulnerability, and Compliance security scans. Responsible for business disaster recovery site and providing monthly testing and

updating of all onsite equipment (Laptop, PC’s, Routers, Switches, Hardware, software, Telecommunication, Video equipment, mobile devices, printers, APC power systems Etc.)

Under general supervision, provide onsite support for: desktops, laptops, printers, peripherals, handhelds, Cisco 7965 IP phones and Video Conferencing, Etc.

Provide support of systems for break-fix, install, move, add, change, rack and stack, cabling and preventative maintenance activities.

Conduct routine hardware/software troubleshooting and problem resolution within the IT systems

Assists higher level IT Systems Technicians in the research of resolving end user issues and coordinate systems repair with outside vendors (Bloomberg, Rueters, L3 support, Cablevision, Verizon, AT&T, Time Warner)

Escalate unresolved issues and expedite to resolution. Video conference, video broadcast, and telecommunication setups along with daily

verification and checks of video and recording systems. Maintain and update system documentation. Assist in determining suitable hardware/software that meets end-user requirements Track hardware/software inventory (ITAM system) Provide user orientation of current hardware/software packages Familiar with Cisco IP phones and the troubleshooting process related to them Blackberry, Samsung, and iPhone Mobile phone support and setups along with the trouble

shooting of mobile devices Lotus notes/MS Outlook setups on end user PC’s, Laptops, along with Blackberry, iPhone, and

Android mobile devices. Monthly backups and daily checks of Nice phone recording systems Provide traders with copies of phone recordings when needed Ticketing system to monitor open/closed issues(HP Service Manger)

FASTRACKIDS Rye brook, NY 2007-2010

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Help Desk Technician Customer Service Representative• Provided helpdesk support for staff at several locations• Installed and trouble shot local and network printers and necessary drivers• Oversaw all daily performance and monitoring of computer performance.• Responded to user inquiries regarding computer software or hardware operation to resolve

problems• Observed system functioning to verify correct operations and detect errors• Set up equipment for employee use, performing or ensuring proper installation of cables,

operating systems, or appropriate software• Installed and performed minor repairs to hardware, software, or peripheral equipment,

following design or installation specifications• Utilized remote access on end user PC’s• Engaged in problem resolution & incident management activities for all system related incidents

References Available upon request.

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