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Customer Experience & Business Development
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Experience Strategic Marketing Consultant, LifestyleInTech.com, Boston, MA 2010 - 2011
• Engage in business development with clients for the sale of consulting and design services.
• Lead project manager on 16 long term marketing/creative consulting contracts.
• Operate in a cross functional team to generate new advertising & marketing programs.
• Manage project execution with creative/tech teams to produce websites, apps & digital media.
• Produce proposals & reports to communicate project scope, objectives, strategies, deliverables, target audiences, & analysis.
• Design customer experiences for websites & mobile apps, including an analytics dashboard for a major investment bank.
Information Technology Services, Harvard Law School Cambridge, MA 2009 - 2010
• Provided a full range of desktop support to a diverse multilingual community of 3,000+ including 4 international Chief Justices.
• Delivered exemplary customer service in a demanding environment.
• Provided individual software training in MS Office, Symantec, & Adobe software.
• Performed diagnostics & troubleshooting of system issues including re-imaging and replacing hard drives.
Marketing Associate, Next Generation Media Group Boston, MA 2007 - 2008
• Managed a team of 12 promoters, 5 subcontractors, and 10 venue stafff members.
• Produced schedules, financial statements, performance metrics to manage projects.
• Planned & managed events/experience marketing programs including product launches, corporate events, conferences, brand promotions, concerts, & networking events.
• Built & managed relationships with strategic partners & vendors.
• American Express Black Card Concierge Service representative for nightlife in Boston area.
• Negotiated Bacardi sponsorship contract from Bacardi for $10K to book MySpace.com’s #1 ranked DJ for event with 1,500+ attendants.
• Maintained & stimulated a variety of internet media accounts, linking content across communities, conducting market research, & generating weekly analytical reports.
Content Manager, No Comments Magazine Boston, MA 2006 - 2007
• Recruited & managed a team of 20 professional photographers.
• Built magazine company from ground up to a valuation of $1,000,000+.
• Managed the content of 10,000 images per month, by processing for media production team.
• Developed a print media vehicle to target difficult to reach market segments.
• Raised $32,000 in seed capital from angel investor.
• Sold $120,000 in corporate campaigns & sponsorships to Rolls Royce, Leblon, LVMH.
• Directed production highly stylized digital & print ads targeting a niche gen-y audience.
EducationNortheastern University, Boston, MAMasters of Technological Entreprenuership, 2010 // Concentration: Digital Media GPA: 3.8; Venture Development Project Leader
B.S. Business Administration, 2009 // Concentration: Finance & Insurance Sigma Alpha Lambda Business Honors Society; Finance & Investments Club, Tech Chair
Babson College, Wellesley, MACandidate for B.S. Business Administration, 2008 // Concentration: Entrepreneurship; Tau Kappa Epsilon; HTML Web Developer Champion; Transfered
172 Commonwealth Ave, Boston, MA // [email protected] // 401-218-8292 //michaelsalafia.com
MICHAEL SALAFIAcustomer exper ience & bus iness deve lopment
Skills
Business DevelopmentSales PresentationsBusiness AnalysisFinancial AnalysisClient RelationsProject ManagementMarket ResearchMarketing StrategyCustomer Experience DesignBuilding Web PresenceSocial Media StrategyBrandingUX design
Technology
Adobe CS5HTML 5 / CSS3WordpressExcel (pivot tables)MS Office SuiteMYSQLOmniGraffleiWork / iLifeFacebookTwitterLinkedInGoogle Site search integrationGoogle AnalyticsGoogle Adwords