7/27/2019 Michael Waggoner's Resume as of October 8th, 2013

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Michael J. Waggoner2333 W. Providence

Spokane, WA 99205(509) 217-1778

ACADEMICS

Western Governors University Spokane, WA October 1, 2013presentPursuing Bachelors Degree in IT Security

Spokane Falls Community College Spokane, WA May 2011June 2013AAS Degree in IT June 2013Phi Theta Kappa Honor Society

Cumulative GPA 3.71

Networking Certificate

Forensics Certificate

EXPERIENCE

Spokane Falls Community College Spokane, WA July 8, 2013 October 8, 2013Computer Maintenance Technician

Hired day of graduation by my Alma Mater to help with the summer transition into Fall Quarter. Also a new building is beingoutfitted with brand new equipment. I will be working on un-boxing and setting up the systems, adding them to the ActiveDirectory and creating Organizational Units and Collection of software. All this will be deployed over a Windows DeploymentServer.

Use Track-IT to manage help desk essentials: ticket tracking, change management, process automation, and inventory and assetmanagement.

Spokane Falls Community College Spokane, WA Sept 2012June 2013Lab Tech

Hired as level I workstudy, I quickly excelled to a supervisory position whose responsibilities include work assignments,performance oversight and training of workstudy staff. I excelled in effective Student Relationship Management (SRM) for pre-(new students) and post-(existing students) scholastic activities. I also possessed confident product knowledge for customersupport of product operation and maintenance across a wide spectrum of product base.

Set up complete classroom by un-boxing 24 computers and configuring and imaging all drives for student use. Created new image for Lab 127 for use by IT Department.

IEA Software, Inc. Spokane, WA May 1999Oct 2003System Engineer / Support Manager

Joined the company as Junior Support Technician and advanced rapidly to Development Manager. Directed all sales andmarketing activities, including lead generation, trade advertising, trade shows, account development/management and pricing.Leading the support team we created a 3-tiered support system that created revenue for the company.

7/27/2019 Michael Waggoner's Resume as of October 8th, 2013

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Grew business over 60% in major accounts generating $2 million in a year. Average sale $2000.00 - $5000.00 with many sales exceeding $10,000 Recruited, hired and trained over 200 professionals and resellers under my direct supervision. Trained development and technical crew in Algiers, Algeria for a government project.

Cutting Edge Communications Spokane, WA Feb 1995August 1999Sales Executive

Develop the firms detailed marketing strategy. Determine the demand for products and services offered by the firm and itscompetitors. Promote the firms products and services and to attract potential users.

Created marketing campaign, pricing structure and sales strategy. Key account management and retention.

GTE Directories Spokane, WA May 1990Sept 1994Graphic Artist

Designed and generated advertisement graphics for yellow page directories using Multi-Ad Creator, Photoshop, Illustrator, andStreamline on Macintosh.

Received discretionary award for teaching class I attended for training of Photoshop and Illustrator techniques. Employee of the Month over 60% of my employment.

References supplied upon request