Michelle C. Sandoval 555 Saturn Blvd

San Diego, CA 92154 (619) 862-4011 Msandov3@gmail.com

OBJECTIVE:

To participate in a psychology practicum gaining experience with adults impacted by mental illness and substance abuse.

EDUCATION:

Master of Science in Psychology – Addictions June 2017 Kaplan University

Relevant coursework Advanced addiction counseling and research methods, testing, measurement, and assessment, lifespan development, psychopharmacology, group counseling, and co-occurring disorders and treatments.

Bachelor of Arts in Liberal Studies – Psychology and Sociology December 2010 Associate of Applied Science – Networking and Computer Technology April 2003

VOLUNTEER WORK:

Unity Church of Beaverton January - March 2009I volunteered at the Unity Church of Beaverton, which served as an Alcoholics Anonymous Headquarters. I coordinated meeting spaces, set-up and cleaned up after meetings, as well as provided customer service support while working behind the counter to provide food services to clients. I maintained supplies and assisted with inventory of publications and food items.

PROFESSIONAL EXPERIENCE:

Senior Administrative Assistant March 2016- CurrentSan Diego Housing Commission

Assists in a variety of department and program operations by participating in analyzing, implementing, and monitoring department and/or agency wide programs.

Confidential assistant to the Department Vice President and two Directors. Assisted with asset management by coordinating, tracking and monitoring annual report

procedures. Maintains control files and logs on matters in progress and expedites their completion. Serves on special committees and task forces. Provides support to Commission Boards. Drafts news releases, public service announcements, fact sheets, flyers, articles and

brochures for use in community outreach programs. Verifies and reviews forms, applications, and reports for completeness and conformance

with established regulations and procedures. Assists in preparation of department budget; monitors budget expenditures and

revenues, and initiates department purchases. Provides information to the public and outside agencies to ensure compliance and

understanding of department and Commission programs, policies, and procedures.

Administrator October 2011-April 2015All Pro Bail Bonds

Implement new procedures to increase efficiency and productivity of office procedures that have been implemented company-wide

Case management responsibilities in ensuring clients attend court dates and maintain compliance with conditions of bail as well as ensuring data is documented according to the mandated state requirements.

Provide quality control with records processing operations by ensuring applications and required documents comply with standards set by the insurance company, the county and state laws as well as company regulations.

Provide assistance to clients and staff by explaining rules and procedures of bail. Supervision of administrative assistant.

Responsible for managing inventory of bail bond insurance certificates and maintain confidential files for clients and staff, handles time sensitive requests from corporate office, claims, and fugitive recovery operations.

Work with a variety of clientele in a diverse environment ensuring rights and responsibilities are understood.

Office Specialist 2 January 1998-March 2011 Oregon Department of Environmental Quality

Supported busy department of 15 while providing executive support to the team manager and backup assistance to the division manager. Assumed full responsibility for two positions due to budget constraints.

Assisted with hiring processes including scheduling and assisting with interview process. Conducted in-depth business development research and compiled results for review by

proposal team. Provided assistance to regulated community to comply with state guidelines on waste

reduction state laws. Team leader for process improvement team responsible for creating work flow

processes and provided training for staff members across the agency. Created highly effective organizational and filing systems, including retention schedule

and off-site storage, resulting in easy access to critical information.

HONORS: Phi Theta Kappa International Honor Society

MEMBER: California Consortium of Addiction Programs and Professionals