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5/15/2018
1
Leading Successfully
When the Brain Has a Mind of
Its Own
Michelle M. Smith, CPIM, CRP
@michelleMsmith9
@michelleMsmith9
Leading Successfully When the Brain Has a Mind of Its Own
Michelle M. Smith, CPIM, CRP
5/15/2018
2
Becoming a Better Leader/Communicator
Brain Basics
NeuroLeadership
NeuroLinguistics
@michelleMsmith9
Brain Basics
5/15/2018
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@michelleMsmith9
We Have ThreeBrains
@michelleMsmith9
5/15/2018
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@michelleMsmith9
Continuously Sorting Big Data
NeuroLeadership
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@michelleMsmith9
NeuroLinguistics
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Direction: Towards or Away From
@michelleMsmith9
What’s important to you about working?
Reason for Action: Possibility or NecessityWhy did you choose the last book you read?
@michelleMsmith9
5/15/2018
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Work Style: Independent or Cooperative
@michelleMsmith9
What do you like best about your job?
Focus: General or Specific
@michelleMsmith9
How do you solve problems?
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Taking Action: Active or Reflective
@michelleMsmith9
How do you approach new projects?
Evaluation: Internal or External
@michelleMsmith9
How do you know when you’ve done a good job?
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Convincer: 5 Senses & Frequency
@michelleMsmith9
How do you know when a person is talented?
How often do they have to demonstrate talent?
Attention: Self or Others
@michelleMsmith9
5/15/2018
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Relationship: Sameness or Difference
Sameness with Exception
Difference with Exception
@michelleMsmith9
How To Effectively Lead the Brain
• Must earn respect & authority
• Demonstrate trust, authenticity, care & transparency
• Reduce threats; maximize rewards
• Listen carefully for vocal patterns
• Pay attention to all three brains
@michelleMsmith9
5/15/2018
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@michelleMsmith9
Thank You!
Let’s Connect…[email protected]
A highly accomplished international speaker, strategist, and author on performance improvement; Michelle is a respected authority on leadership, workplace culture, talent and employee
engagement. She speaks and writes about what she knows first‐hand – as a former executive of a Silicon Valley start‐up, a Fortune 100 global conglomerate, and as a researcher and strategist.
Named as one of the Ten Best and Brightest Women in the incentive industry and to the Employee Engagement Power 100 list, Michelle is a Change Maker, Top Idea Maven, and President’s Award
winner who has worked in every facet of recognition and incentives, both domestically and internationally.
Michelle has published and presented more than 1,500 articles and speeches and is a trusted advisor to many of the world’s most successful organizations and the governments of the United
Kingdom and the United States. Michelle is the Past President of the FORUM for People Performance at Northwestern University and President Emeritus of the Incentive Marketing Association. She’s a member of WorldAtWork’s Total Rewards Expert Council, and was the
Founder and Editor of Return on PerformanceMagazine.
Michelle M. Smith, CPIM,CRP
