1 - Diagnose, examine

2 - Fix, solve and improve

4 - See if answers, solutions work

3 - Apply answers or solutions

Work Diagnostic Process

SuccessiveApproximationTrial and Error

Answers,Solutions

Consequences,Bene�ts

Feedback,Metrics

Workers and Learners

Workers and Learners

Stopping Rule

Boundary Rule

Process Rule

Priority Rule

Timeline Rule

Coordination Rule

Dec

isio

n - M

akin

gD

oing

- Be

tter

Skills

Knowledge

Capabilities

Passion

Search

Tag

Save

Retrieve

Seek Patterns

Formal

ShareCreateValue

Connect

Test, Validate

Apply

What do I want to change, �x, or improve? What’s the expected/desired outcome?

The store just added �dget spinners as a hot new item for the store, but customers are �nding that the availability is hit and miss, resulting in upset and angry children! How hard is it to keep the item in stock, knowing customer demand is through the roof?

How Do We Keep Hot Items On The Shelves?

“Mom, where is mytoy promised?”

Header

Consequences,Bene�ts

SuccessiveApproximation,Trial & Error

Answers,

Answers,Solutions

Footer

Feedbacks,Metrics

Store/Channel Inventory

Orders

OrdersAssignShipper

Ship via LocalWarehouse

Ship via LocalDrop/Shipper

Inventory

Black FridayOrder Error

An Insertion Point

Shipcon�rm

Shipcon�rm

Orders

Store Merchandise Planning

A. Black Friday error in ordering

B. Underestimated orders ; not the right items

C. Last year’s complaints were very high; higher returns

D. Low pro�ts and high returns

E. Tight review of trends and projections with the team

Work�ow Micro-Analysis Form Insertion Point Breakdown

A. Step of the work�ow

B. Possible issue to �x, change, improve

C. What might trigger the issue

D. Impact when resolved or con- sequences when not resolved

E. Possible methods for in-the-work�ow learning

Story: Fidget Spinners - Black Friday Error in Ordering

EnablementRobotics,LearningMachines

Delivery /Distribution

EmbeddedAssistants

Tools and Technologies

1, 2, 3, 4

ContentCreation

High-techLow-tech

2

3

4

1

How to hire for peak seasons

Team time and hours budgeting

Ordering for Black Friday

Coordinating with deliveries

How to adjust, change forecasts

Reporting forecasts to leader

Preparing statistical analysis

Importing forecasts from MS project

How to integrate CRM entries

9

8

7

6

5

4

3

2

1

989

1210

876

450

1002

981

403

201

322

Topics Impacts 1-10 Rank Raters

1

2

3 4 5

6

7

Select a small lessonfrom a program

Separate “Must-Learn”from “Learn-on-Need”

Embed thecontent

Ask questionsapplicationsre�ections

Display “Learn-on-Need”content

Enableexperiencesharing

Start withan event,story

Microlearning is the use of answers and solutions tohelp workers and learners – who are in constantDiagnostic Process - �x, solve and improve work. Itis low e�ort, easy, fast, quick to apply, useful. It is Rich-in-Context and Ready-to-Use.

Answers and solutions come in a River of Ideas that �owconsistently for the workers to use and access as the needarises. Answers come from Micro-Content, Micro- References, Micro-Actions and Experience Sharing.Solutions come from tools and technologies (1, 2, 3, 4),digital capacities and information and knowledge.

Micro-Actions and Experience Sharing are closest toworkers and learners to �x, solve and improve work.They create the highest value. In Microlearning,workers and learners develop more capabilities – thethinking abilities - beyond skills and knowledge.

Micro-Actions are the smallest, tiniest and lightest form ofMicrolearning. Micro-Content are content from largecourses and programs. Micro-References are tips, guides,resources, details, etc.

Rich-in-ContextReady-to-Use

Low E�ort,Easy, Fast,

Quick to Apply,Useful

ExperienceSharing

MicrolearningStandards

Micro-ContentMicro-Actions

Micro-Actions

Micro-References

Micro-Content

Micro-References

River of IdeasAnswers and Solutions

Microlearning Framework, Scope and eCosystem

Step 3: Create Micro Answersand Solutions

Step 1: Identify the Work�ow and Insertion Points

Step 4: Collect Dynamic Needsfor Micro-Actions

Step 2: Conduct an IncidentMicro-Analysis

The 7 Steps in Converting Large Courses intoSmaller Micro-Content

The 4 Steps in Creating Micro-actions

The 7 Rules in ConvertingMicro-references

Ray Jimenez, Ph.D. Vignettes Learning www.vignetteslearning.com All Rights Reserved Copyright 2018

VignettesLearning

Microlearning Impacts and Opportunities Microlearning Implementation Models

Models are visual representation of Microlearning implementation. A combination may be present inan implementation project. There are more models than the space allows.

Microlearning Framework, Scope and eCosystem

Ray Jimenez, Ph.D. Vignettes Learning www.vignetteslearning.com All Rights Reserved Copyright 2018

Constant updates

Crisis, urgent, rapid answers needed

New knowledge from experience

In-between formal learning and

applications

Customers teaching themselves

As-it-happens need for answer

Continuous learning, self-driven

Rapid, no-wait time onboarding

Obsolescence of knowledge

Spaced learning

Subscription learning

Many others

Grab & Go

Networking

Huddle Reduction Collecting Distributing

SystemsIntegration

Sharing Linear Blocks ExpertiseDevelopment

Curating

River ofIdeas

“What is this?”

“Let me try it.”

“Can I have more?”

“This is handy?”

“It’s always there”

Microlearning Adoption Behaviors

ValuesTime

ValuesForm

Form

Forms

The behaviors are anecdotal feedback from workersand learners as they adopt and experience theusefulness of Microlearning. They are curious,

on Microlearning as the “It’s alwaysthere” solution. This is useful asa guide on how your workersare gradually adopting Microlearning.

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