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Microsoft Online Services Intro.
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Enhancing Competitiveness and Reducing Costs in Today’s EconomyHow Small Businesses can Benefit from Microsoft Business Productivity Online Services Today
10-12- 2009
Tech Plus Solutions
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The information contained in this document represents the current view of Microsoft Corporation on the issues discussed as of the date of publication. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information presented after the date of publication.
This Document is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS DOCUMENT.
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Unless otherwise noted, the example companies, organizations, products, domain names, e-mail addresses, logos, people, places and events depicted herein are fictitious, and no association with any real company, organization, product, domain name, email address, logo, person, place or event is intended or should be inferred Ó 2009 Microsoft Corporation. All rights reserved.
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Challenging conditions are shaping SMB IT investment priorities
“IT‘s contribution will be cited in the top three success factors by at least half of top-performing businesses; IT barriers will be cited in the top three failure factors by at least half of the lowest performers.”
Gartner, December 2008;John Mahoney and Tom Berg
“IT Strategies for Uncertain Economic Times”
“SMBs … desire incremental but meaningful performance gains that can enhance productivity. Major overhauls and forklift upgrades are less attractive … (this) is where online services and cloud computing can make an important difference…”
IDC, December 2008; “Impact of the Changing Economy on SMB IT Spending: Who Is Being Affected and How?”
Source: MSFT Primary Research, Oct 2008, 462 respondents from 20 countries (80% US, 20% WW; primarily Canada, UK and Australia); 74.5% BDM, 25.8% IT Pro, 64.1% SORG, 35.9 MORG
WW Small and Medium Business Survey (October, 2008)
In order to compete…my company must:1...improve customer experiences2. ..stay focused on our original strategy3...invest in customer acquisition and retention4...improve processes to increase employee
productivity
What analysts are saying What customers are saying
If my company was to make one significant technology investment to help us compete in the next 6 months, I’d focus on:
1.Making employees more productive2.Improving data management
What business actions, if any, are you either currently taking, or planning to take:
1.Use Technology to become more energy efficient 2.Reduce travel (use phone, internet etc. instead) 3.Take steps to reduce time/expense associated
with systems management4.Improve customer experience or management
through IT
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Solutions to enable the People Ready Small Business – Microsoft’s Business Productivity Online Suite
Employee Productivity
Customer Responsiveness
Cost
Drive Productivity through tools that streamline
communications and data management
Sharpen Responsiveness by enhancing your team’s ability to collaborate and respond to
customers, partners, and suppliersStreamline Costs by
affordably acquiring advanced capabilities
through a simple subscription service
Minimize risk with enterprise-class services delivered by Microsoft, a
proven IT provider
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Microsoft's Business Productivity Online Suite Product Overview
Valu
e of
Cap
abili
ties
Reduce costs with multi-party video and audio over existing broadband connection
Improve remote meeting effectiveness with online, real-time presentations and updates
Save time with shared, up-to-date calendars, contacts and task lists
Improve information flow with integrated access across multiple devices
Speed up response time by getting answers fast - knowing who is on-line and connecting with them instantly
Reduce costs by instantly leveraging broadband connection for 1:1 voice and video communication
Make it easier to find information with a central location for organization information
Improve collaboration with online places to share information
Enterprise class software delivered via subscription services hosted by Microsoft and supported by partners
Value of Online Delivery Model Gain access to enterprise class products without up-front investment Increase reliability: redundancy in systems, networks, and data Enhance security (virus protection, spam filtered, secure access protocols, etc.)
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Features 5 GB mailbox, shared calendar, contacts,
task lists Outlook Client Connectivity including
Outlook Anywhere; Outlook Web Access. Shared document and meeting
workspaces. Document libraries with version control,
seamless integration with Microsoft Office. Virus/Spam filtering via Exchange Hosted
Filtering. Push e-mail for Windows Mobile 6.0
devices. Built in business continuity and disaster
recovery capabilities – 99.9% financially backed SLA
Use of https helps keep internet access secure.
Drive Productivity through tools that streamline communications and data management
Too much unproductive admin time
Difficulty scheduling meetings
Always looking for information/files
Work slows when away from the office
Limited access Device dependent
Productivity loss from downtime
What you may be experiencing Key Elements of Online Solution
Reduced admin time: easy to coordinate schedules, find contacts and up-to-date documents Improved productivity on the road with better access to information and improved communication Better security and availability with enterprise-grade capabilities
Integration to Voice Systems
DesktopMobile
Web Access
Benefits
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Features Accessible, collaborative document
libraries with built-in version control Online, interactive application/desktop
sharing and whiteboard tools including rich media presentations
E-mail alerts when documents or other items have been changed or added to a site.
Multi-party audio and video conferencing
Multiple access modes: PC, Web browser, or mobile phones
99.9% scheduled uptime with financially backed Service Level Agreements
Sharpen Responsiveness by enhancing your team’s ability to collaborate and respond to customers, partners, and suppliers
Slow turnaround time to customers
Inefficient version control on proposals
Slow response to customer ’s requests
High travel costs High touch process
with customers Frequent visits due
to low meeting productivity
What you may be experiencing Key Elements of Online Solution
Improved access to real-time information, on the road and in the office Improved internal and external collaboration, e.g. central file storage, on-line workspace, file sharing New options to communicate, e.g. voice, video, messaging, rich media presentations Reduced travel cost; all activities performed from your computer using your existing broadband
connection
Benefits
Team Document
s
Team Calendar
List
Web and Video
Conferencing
Team Discussions and Team
Workspaces
Global Content
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Streamline Costs by affordably acquiring advanced capabilities through a simple subscription service
Unpredictable costs Periodic major
expenses in new systems, upgrades, and fixes
High and unpredictable support costs
Slow to respond to users
Troubleshooting yesterday ’s problems
Maintaining software and hardware
What you may be experiencing
These prices represent monthly prices based on an annual commitment Agreements can also be made co-terminus with your EA Discounts are available for SA customers or customers that use their existing CALs for BPOS
38%off
Business Productivity Online Suite
Includes:– Exchange
Standard– SharePoint
Standard– Office
Communications
– Live Meeting Standard
$15.00
Exchange Online Standard$10.00
Office SharePoint
Online Standard$7.25
Office Communications
Online (IM and Presence)$2.50
Office Live Meeting
Standard$4.50Mobile Worker
Remote Worker
On-Premise Worker
MicrosoftOnline Services
Solution(s)
Shifted capital investment to a flexible, low, monthly operating expenses through a subscription service
Streamlined IT costs - reduced capital with no hardware and/or server software to buy/install Better security and availability with enterprise-grade capabilities
Benefits
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Enterprise-Class Security and ReliabilitySystem downtime Periodic outages
during business hours
Lost data
Exposure Vulnerability to
“attack” (e.g. email SPAM, firewall updates)
Risk of sensitive data being lost
What you may be experiencing
Key Features Geo-redundant datacenters
N+1 architecture
CyberTrust certified
Secure access via SSL
ITIL/MOF operational practices
24x7x365 support
Backed by 99.9% uptime SLA
Solution(s)
9 layers data security
1. Filtering Routers2. Firewalls3. Intrusion Detection
System4. System Level Security5. Application
Authentication6. Application Level
Counter-measures7. Virus Scanning8. Separate Data Networks9. Authentication to Data
Reliable operations backed by a 99.9% Service Level Agreement (SLA) Secure access through internet protocols HTTPS and HTTP over SSL Enterprise-class virus protection and intrusion protection Compliance with Sarbanes Oxley and SAS70
Benefits
Minimize risk with enterprise-class services delivered by Microsoft, a proven IT provider
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Situation: Webmail with third-party integration for mobile services
Challenges Lack of Integration:
Difficult to share calendars, contacts and task lists
Poor performance: As mailbox size increases, system slows
Consistency: Features that are inconsistent one day to the next
With Exchange Online, Datatune improved their business performance and paid less
ProfileBased in Seattle, Washington, Datatune is a small software development firm that helps service-based businesses manage information through an intuitive Web-based application, Datatune Extranet.
Customer Quote“With Microsoft Online Services, we’re getting everything we had with Google Apps, but we don’t have to spend all that time managing and gluing the pieces together.”
JW Keller, President, Datatune
Customer CaseHow can you get low-cost enterprise e-mail when web-
mail doesn’t have the performance that you need?
Solution:
Benefits Easy to share calendars,
contacts, and task lists Mobile access as part of the
service Enterprise Class
performance: security, reliability and speed
Simple subscription with minimal up-front investment
Equivalent cost to lower functionality service
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Situation: Using in-house file storage solution
Challenges Complex customer
contracts with many iterations and alternatives
Difficulty tracking and controlling versions
With SharePoint Online, RED was able to be more responsive to customers – without adding costs
Customer CaseHow can a company with long-term, complex contracts maintain an intricate document infrastructure at a low
cost?Solution:
Benefits Easy for users to setup,
organize and use Easy to control multiple
inputs and document versions
Everyone can see when the customer is due a response and when they need to contribute
Enterprise-class performance: security, reliability and speed
Inexpensive relative to in-house solution
ProfileRED works with industrial manufacturing companies to profitably reduce greenhouse-gas emissions by developing and operating energy recycling facilities
Customer Quote“The SharePoint Online solution…was significantly more attractive than an in-house approach because it offered a lower cost of ownership, yet the same benefits and features.”
Aaron Walters, CFO, Recycled Energy Development
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“For a minimal fee and no huge startup costs, organizations can have an enterprise-class environment where they will have guaranteed access to their data, anywhere, anytime. And it’s backed by a company that nobody else can match in resources.”
Stephen Alford, Director, SBS Pros
Additional Customers who have benefited
Customer Quotes: A reliable IT services provider
“Given Microsoft’s experience with hosted applications, I take a tremendous amount of comfort that it is done right. Otherwise, we wouldn’t have signed up for the service.”
JW Keller, President, Datatune
Customer Quotes: Ensuring your business is running and secure
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Who will benefit in your organization from Microsoft's Business Productivty Online offerings, and how?
Employee Effectiveness
Customer Responsiveness
“...making investments so my top talent has best IT tools to help drive the business.”
“...helps us to better collaborate on key customer issues to ensure we meet their requirements.”
“…an investment where I can see the benefits quickly paying back.”
“..helps us to plan – removing large and somewhat unpredictable capital expenses to a predictable operating expense.”
“…a more collaborative approach to help us WIN against the competition.”
“…less administrative time coordinating customer responses and controlling document versions.”
Employee Effectiveness
Saves Money
CEO
VP Sales
CFO