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Microsoft IT
MS IT : « First and Best » client de Microsoft
Patrice TROUSSET
CIO Microsoft France, BeNeLux
NEXT IT XX/XX/2011
We are like other large companies IT departments
Common infrastructure for business units
MS IT story and maturation steps Key milestones
Managing Growth
Enterprise Credibility
IT Optimization
1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009
Online Services Cloud
MIS Org. Est.
Centralized Global
Network
SAP Deployment
Exchange DC Consolidation
Admin IT Centralized
1st Enterprise Wide Dogfood Exchange
2000
Founded MACS
1 CIO Apps and
Infra.
Combine Field IT
Office 365 and Azure
BUIT’s Consolidated
2 – CIO’s
BUITs Decentralized
Data Center Consolidation
3
IT of the Future: Evolution of MSIT
FY05 Business Unit IT
FY07 Centralized IT
FY10 Standardized IT
FY12+ Process-Centric IT
invest
men
t In
du
stry
Tre
nd
s
• Cloud
• Consumerization of IT
• Data Explosion
• Social Media
• Regulatory Compliance
• Security Threat Growth
Industry Trends
Virtually everything in
business today is an
undifferentiated
commodity, except
how a company
manages its
information. How you
manage information
determines whether
you win or lose.
– Bill Gates
IT of the Future: Evolution of MS IT
5
FY05 Business Unit IT
FY07 Centralized IT
FY10 Standardized IT
FY12++ Process-Centric IT
“Virtually everything in
business today is an
undifferentiated
commodity, except how a
company manages its
information. How you
manage information
determines whether you
win or lose.” – Bill Gates
invest
men
t In
du
stry
Tre
nd
s
• Cloud
• Consumerization of IT
• Data Explosion
• Social Media
• Regulatory Compliance
• Security Threat Growth
Industry Trends
TODAY
Consumerization of IT
50 Distributed Workforce
84 Infrastructure Utilization
85 Infrastructure Complexity
70 percent of datacenter
capacity is idle on
average
percent of IT budgets
is spent maintaining
datacenter
operations
percent of
organizations
have a remote
workforce
percent of business
devices are
expected to be
smartphones by
2014
Microsoft.com
Microsoft & MS IT context Cost reduction management while being able to digest significant demand growth
Dec 08 YOY% Dec 08 YOY%
Internal Users 160K +15% Support tickets/month 175K +15%
Trading Partners 82K +10% SharePoint sites 200K +15%
Buildings 700 +21% Invoices/month 345K +2%
OS Instances 800K +25% Application releases/month 350 +50%
Network devices 8,873 +16% Sites exceeding network SLA 13% +110%
Instant messages/month 80M +266% Internet E-mails/day 1,2M +15%
Spam filtered/day 20M +15% Storage 7PB +100%
Average mailbox size 600MB +55% Downloads/Month 1.2M +9%
UC minutes/month 1.4M +450% Batch job runs / month 5.5M NA
Conferencing min/month 38M +23% Remote Connections/month 1.4M +15%
The capacity planning dilemma
Key metrics for MS IT delivery
Metrics To Improve FY08 MYR FY09 MYR FY10 MYR FY11 MYR
Critical Application Availability 96.6% 99.5% 99.7% >99.9%
Major Service Outages / month >80 40 25 <10
Average Duration of Outages >7 hours >5 hours 5 hours <3 hours
Proactive Monitoring 40% 50% 55% 80%
Apps w/Tested DR Plans 2.6% 5.9% 14.9% 70% tested
Application User NSAT 113 124 127 135
Production Changes / month >6,000 >6,000 4,000 <2,000
Major Incidents from Change >50% <33% <25% <10%
#of Applications supported 2,325 1,641 1,185 <1,000
Physical Servers (production) 12,540 11,738 8,900 <7,000
Virtualized Servers 12% 24% 36% >50%
Storage Utilization 58% 67% 74% 80%
Progress made and goals using ITIL/MOF model "People, Process & Technology"
Aligning to the Business
Aligning to the Business
Simplification and Reduction
FY‘10 All-Up Benefit
FY‘11 YTD Benefit
Benefit Avoidance
Virtualization $ 11.4
Data Reduction
(PB) $ 5.4
Application
Reduction $ 2.2
Ticket
Reduction $ 5.9
Release
Management $ 2.0
All Up $ 27.0M
Benefit Avoidance
Virtualization $ 9.9
Data Reduction
(PB) $ 0.9
Application
Reduction $ 0.9
Ticket
Reduction $ 1.2
Release
Management TBD
All Up $ 12.9M
($ in
millions)
($ in
millions)
Client power management
Reductions in FY10 (annual): 20M
KW
Incremental reductions from FY10
to FY11 (annual): 10M KW, the
equivalent of removing :
1,436 passenger vehicles from
road for 1 year, or
CO2 emissions from
electricity use for 913 homes
for 1 year
Greater than 32% reduction in
energy consumption per PC from
FY10 to FY11 with little to no
impact on end-users
Consumption Awareness + Power Mgmt
Maximizes Savings and Client Satisfaction
On-going deployment (dogfooding)
August 27, 2010 | Page 16
The Microsoft Cloud Data Center Infrastructure
The Microsoft Cloud
Quincy, WA Chicago, IL San Antonio, TX Dublin, Ireland Generation 4 DCs
Containers
Scalability and
…Sustainability
Server
Capacity
Rack
Density
and Deployment
IT PAC
Time to Market
Lower TCO
We are here today
Infrastructure Optimization
We are here today
Savin
gs
FY11: Experience Manual provisioning,
monitoring, support, and
escalation
FY13: Efficiency Integrated provisioning,
feature parity, integrated
monitoring and support
escalation
FY15:
Effectiveness Fully cross-premise
services mgmt
Savin
gs
FY11: Less than
5% apps in the
Cloud
FY13: 15%
apps in the
Cloud
FY15:
80% apps
in the
Cloud
TODAY
Microsoft IT needs to be prepared to balance user expectations with enterprise requirements.
Security and management
…tools that help IT to protect the
enterprise
Windows-based devices
…that people love to use
Windows Next
We have four pillars to our strategy:
Application development
…tools that simplify and enrich the
developer experience
Productivity
…tools that work like and with popular
consumer services
Level of Pro
ductivity
and B
usin
ess I
mpact
Level of IT Trust
Managed
Business applications
Documents
Email, calendar, contacts
Unmanaged
Access to internal documents and sites over the Internet
Full access to LOB applications on the corporate network
Ability to open email messages protected with digital rights
management (DRM)
Ability to access email, calendar, and contacts
Access to cloud-based line-of-business (LOB) applications
Access to cloud-based document storage
Managed
Domain Joined
Unmanaged
Non Domain Joined
Compliant
(e.g., TPM, BL, etc.)
Non-compliant
Trusted
Systems
Isolated
verify then trust
Isolate or Remove access
Vulnerable
Manage to compliance
Rogue
Untrusted
Systems
Patch/Config to standard
Mig
rate
to
Mg
d E
nvi
ron
ment
Level of Access and User Experience (DRAFT)
Central, unified management platform
Single, end-to-end security and
management platform
Access control based on the level of trust
Level of business impact (means of access)
Low (Web)
Medium (VDI/Citrix)
High (DirectAccess,
enterprise VPN)
Managed
Unmanaged
Personal connections Integrating email with Facebook, Linked In, etc.
Outlook Social Connector
Social integration Combining social networking with CRM
Recruitment Targeted recruitment based on candidate profiles
Marketing, sales, support On-demand product overview and how-to videos
Customer outreach Regular updates, promotions, and engagement
Social Media in the Enterprise
© 2010 Microsoft
Corporation. All
Rights Reserved.
Lync - Unified Communications Where we are in Microsoft today
Lync deployment step by step : Unified Messaging (voice mails in Exchange/Outlook)
Presence, Instant messaging
Communicator & peer to peer conferences
Video conferencing & Roundtables
Audio / Bridge
170K accounts in total & 133K active
accounts on Lync 2010
90K users on 'Enterprise Voice‘
More than 3K MS RoundTables deployed
40K e-conferences leaders organizing 250K
conferences (3 and more people)
Lync - Utilization rates (July 2011)
Benefits from Lync
A business case Example at Microsoft : The “Mid Year Review”
Moving Microsoft’s most critical business meeting of the
year in WE from Paris/CDG to LiveMeeting
Line US $ Comments
Air Travel/ Taxis 262.400 Cost 350 attendees who travelled
within Europe
Hotel Rooms 111.666 300 attendees from Subs and 50 from
HQ. Room rate Euro 150/night
Security 70.000 For reception services, security
personnel etc
Food & Meeting
Rooms
259.000 Hotel Euro 177K, for lunch, dinner, and
meeting rooms
Total Saving $703.066
Microsoft Confidential © 2009 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.