Microsoft Premier Supportfor Partners 

Capitalize on cloud potential 

• Receive and deliver end-to-end cloud support

• Ease customers’ transition to the cloud

• Gain a companion on your cloud journey

• Empower your support organization

Enhance support for you and your customers

• Grow your capabilities• Maximize customer uptime• Optimize your solutions• Get personalized support• Receive and offer elevated

support• Provide educational

opportunities

As a Microsoft partner you can capitalize on this once-in-a-generation shift by developing competitive solutions and adding strategic support services that maximize customer uptime, enable you to offer service delivery excellence, and provide the potential to capture more revenue per customer.

Organizations today rely on technology to help fuel innovation and drive business growth. Emerging megatrends however, such as mobility, social, Big Data, and the cloud, are forcing companies to change how they use technology. Unlike typical changes with IT, these megatrends must be addressed simultaneously. This reality is driving up IT spending, adding complexity to the IT environment, and increasing the demand for support services.

DID YOU KNOW THAT?

With change comes opportunity

45%of total IT services will be spent on cloud services by 2020.1

85%of companies will run SaaS by 2016.2

70%of CIOs will embrace a cloud-first strategy in 2016.3

Premier Support for Partners keeps you ahead of the curve, delivering flexible, managed support offerings for you and your customers that help you grow your business and develop a more productive relationship with Microsoft. The only program with complete, end-to-end managed support across the full Microsoft platform, Premier Support for Partners helps you develop, deploy, and support Microsoft technology whether on-premises, hybrid, or in the cloud. You gain access to Premier Support benefits and a variety of rich support services that you can offer directly to your customers and use as a marketing tool to differentiate your business.

Your business advantage

1Transform Your IT Infrastructure And Operations Practice, Forrester Research, Inc., October, 2012

2451 Research Hosting and Cloud Study 2014

3IDC Megatrends

Maximize revenue opportunities

• Enhance the value of your offerings

• Go to market with Premier Support

• Use Premier Support as a marketing tool

• Identify future opportunities

• Maximize productivity

What you get with Premier Support for Partners  Problem resolution

support

Service delivery management

Support assistanceproactive services

All Microsoft products

• Unlimited 24/7 elevated break/fix support

• Fastest response times

• Enterprise-trained support engineers

• Priority case handling• Critical situation

support for high-priority cases

• Premier Field Engineers available onsite

• Advisory and developer assistance

• Dedicated Technical Account Manager

• Incident and escalation management

• Regular reporting services and trending advice

• Service Delivery Planning

• Co-management of MPN and Premier Support benefits

• Access to expert training, guidance, and resources

• Ops consulting and risk assessments

• In-person and remote workshop learning opportunities

Optional add-ons: • Application Development

Support• Application Lifecycle

Management Mentoring Services

• Dedicated Support Engineering

Online services

• Partner and cloud-specialized engineers

• Complex hybrid break/fix support

• Online Service Delivery Management

• Proactive Service Communications

• Helpdesk initial and ongoing readiness

• Over 80 proactive service titles to help drive cloud success

Implementation & usage

Assistance with unblocking support issues that can stand in the way of effective implementation and usage of online services.

Keep your implementation schedule on track by engaging the right resources to assist with business issues and manage technical support resources and services.

Services designed to help you identify any infrastructure risks, assess migration readiness, train and ready your IT resources, and map your online services dependencies.

Rapid escalation to Microsoft is a competitive differentiator that helped “seal the deal” on several key new client wins. We avoided the need to pilot

or proof-of-concept, for a faster sales close.

Taking the next stepStart capitalizing on this amazing opportunity today. Contact your Microsoft representative to determine where Premier Support for Partners can add the most value to your organization.

Microsoft Services Premier Support offers an end-to-end support platform that helps maximize the value of our partners’ and customers’ on-premises and cloud-based software investments by reducing risks, improving system reliability, and improving staff productivity.

Learn more at:http://www.microsoft.com/en-us/microsoftservices/support.aspx

Why Premier Support?