7/30/2019 Microsoft Social Tools in the Workplace Research Study

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New survey reveals how information workers around the globe view social tools.

SOCIALTOOLSINTHEWORKPLACE

32COUNTRIES

9,908INFORMATIONWORKERS

100249 employees

250499 employees

500999 employees

1,0002,499 employees

2,5004,999 employees

5,000 employees or more

Education: 9%

Financial services (banking, insurance, accounting, tax, etc.): 10%

Government (local/state/federal): 15%

Healthcare: 7%

Information technology: 8%

Manufacturing: 10%

SOCIAL TOOLS TODAYWorkers are often ahead of business leadersin recognizing the value of social tools.

The barriers preventing social tools fromflourishing in the workplace.

SOCIAL TOOLS POTENTIAL

SOCIAL TOOL CONCERNS

77% 31%

Employees find value with socialtools in the workplace.

Respondents said they use social tools mostly forcommunicating with colleagues, sharing and reviewingdocuments, and communicating with customers and clients.

Communicatingwith colleagues

68%50% 47%

36% 31% 31% 29%

15%

13%

12%

14%10%

34%

Telecommunications: 4%

Other services/communications/consulting: 5%

Other: 12%

39% 40%

security

concerns

HR concerns concerns aboutcompany image

data loss bandwith

productivity

loss

68% 58%

28% 25% 24% 19%

61%

56%71%

65%

Sharing andreviewing

documents

Communicatingwith customers

and clients

Growing myprofessional

network

Communicatingwith vendors

Promoting awork-related

initiative

Finding an expertor information

within my company.

My management underestimates the benefit of social tools in the workplace.

I could do my job better if my organizations management was more supportiveof the use of social tools.

My productivity has greatly or somewhat increasedbecause of my use of social tools.

53%

46%

IVE IGNORED MYORGANIZATION'S IT POLICYAND INSTALLED SOCIALTOOLS ON MY WORKCOMPUTER OR WORK PHONE.

17%

28%

50%49% 44% 46% 41%

46% 45% 39% 28%

23% 16% 9%

18-24 25-34 35-44 45+

18-24 25-34 35-44 45+

MEN ARE MORE LIKELYTHAN WOMEN TO SAYWORKPLACE RESTRICTIONS ON SOCIAL TOOLS AREDUE TO SECURITY CONCERNS, WHILE WOMEN ARE

People in my organization do notcollaborate enough.

Social tools have resulted in morecollaboration at my workplace.

I know co-workers who have ignored ourorganization's IT policy and installed social toolson their work computers or work phones.

MORE LIKELY TO BLAME PRODUCTIVITY LOSS.

In Latin America, 56 percentindicated that the use of social toolshas increased productivity, and 62percent credited these tools withgreater collaboration in theworkplace.

In Asia Pacific, 60 percent said theuse of social tools has increasedproductivity, and 51 percentcredited these tools with greatercollaboration in the workplace.

In Europe, 37 percent said the useof social tools has increasedproductivity, and 29 percentcredited these tools with greatercollaboration in the workplace.

TheWorldwideWater Cooler

18-24 25-34 35-44 45+

Organization Size

Industries

I would be willing to spend myown money on a new tool if itmade me more efficient at my job.

I like using newtechnologies that make meproductive at work.

18- to 24-year-olds are most likely toignore IT policies and install social tools.

MORE 18- TO 24-YEAR-OLDSTHAN ANY OTHER AGE RANGE

FEEL THEY COULD DO THEIRJOBS BETTER IF THEIRCOMPANIES WERE MORESUPPORTIVE OF THE USE OFSOCIAL TOOLS.

30%

People want more collaboration.

Security concerns and productivity loss arethe top reasons respondents said socialtools are restricted at their companies.

Industries with 3 percent of respondents or fewer are included in "Other."

To learn more about Microsofts many social tools for the workplace,visit https://www.yammer.com/solutions.

These are some of the findings of an Ipsos poll of information workers (defined as employed adults working at a company with at least 100 employees who use a PC,laptop, tablet or smartphone for at least 75 percent of their job function) conducted online March 25 through April 24, 2013, across 32 countries. Ipsos surveyed nationalsamples of approximately 300 information workers in each of 30 individual countries (Australia, Austria, Belgium, Brazil, Canada, Chile, China, Czech Republic, Denmark,Finland, France, Germany, India, Israel, Italy, Japan, Mexico, Netherlands, New Zealand, Norway, Poland, Russia, Singapore, South Africa, South Korea, Spain, Sweden,Switzerland, Turkey and U.K.) as well, as roughly 500 interviews in the U.S. and 180 in Ireland. A total of 9,908 interviews were conducted globally. All sample surveys andpolls may be subject to other sources of error, including, but not limited to, coverage error and measurement error.

Visit http://www.theworldwidewatercooler.com to see what othersare saying, and tweet your responses with #wwwcooler.

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