DATA SHEET

End User Experience:Unify Square’s unique cloud-centric software+ services deliver immediate value starting at the desktop and working back into the cloud. Optimizing utilization and adoption, boosting the user experience and increasing productivity, PowerSuite specializes in the “last mile” of telemetry.

IT Optimization:PowerSuite delivers improved visibility and actionable insights into both Teams and Skype for Business environments—quickly transforming the troubleshooting experience and turning Microsoft Teams into a highly responsive business asset.

Operational Insights:Delivering answers, and not just data, PowerSuite bridges the gap between monitoring and resolution. No matter the stage of your UC or WSC migration, we allow IT to achieve a healthy and risk-free run state at scale.

Solutions to Optimize Your Intelligent Communications Platform

Microsoft Teams Software and Services

+

Help DeskPowerSuite’s most popular app now also tracks Teams info. A SIP/email address is all that’s needed to access a detailed drill down of a single user’s interactions and/or trouble spots related to Teams in a given time period.

Skype for BusinessPowerSuite’s unique single pane of glass set of solutions allows organizations to easily monitor hybrid usage scenarios between both Skype for Business and Microsoft Teams.

Service HealthPowerSuite tracks the call quality of Teams WSC (workstream collaboration) interactions across different scenarios. Poor call percentages can be traced and their origin/cause pinpointed and remediated. Also, Teams vs Skype for Business (SfB) quality can be bench-marked and compared.

Usage and AdoptionThis PowerSuite app provides detailed analytics regarding Teams usage by both groups and individuals. Microsoft Teams adoption stats, team sprawl issues, and ownership of Teams lists are but a few of the Teams-centric datapoints which can be tracked.

DATA SHEET

These Unify Square services help customers successfully plan, deploy and run Microsoft Teams.

Cloud Managed Services and Consulting for Microsoft Teams

Teams Transformation Services™

Our Microsoft Teams experts are your Teams “champions.” We provide guidance on everything from business case analysis, migration onboarding, and direct routing set-up. We’ll help you work through any provisioning tasks needed to move users to the Teams platform. We will detail solutions and recommendations for back-up, restore, and governance.

Teams User Adoption Service

Many organizations will need to accelerate and optimize the way their end-users are trained on Teams. This service arms enterprises with the strategy, best practices, recommendations, training and content to roll out Teams in a way that works for business users. Whether you’re just starting the Teams journey or knee deep in Teams sprawl, our user adoption specialists will set you on the right course.

PowerSuite Cloud Managed Services has been extended to provide for the 24x7x365 administration and maintenance of your Microsoft Teams implementation for both chat as well as conferencing calling and voice functions. Our Teams managed services is made up of 3 core focus areas:

• Teams Configuration Management: MACD’s, provisioning, and customer configurations/templates.

• Teams Operations: Teams App Store management, Teams sprawl reporting and clean-up, compliance reporting and oversight.

• Teams Support: Tier 2 escalation, scale management, mobile access and accessibility setup, Tier 3 and Tier 4 technical support.

Teams Managed Services

• Teams ‘early adopters’ (for collaboration features) will have questions regarding how to deal with wholesale provisioning, unified communications monitoring, app management and especially team/channel “sprawl.”

• Enterprise migration from SharePoint and Skype for Business to Teams will take place over a 3+ year period --- during this time pilot-ing, migrations and best practice assistance will be in high demand.

• Enterprises that have previously embraced Slack and/or Cisco will evaluate a more ‘complete’ and full-bodied (particularly on the voice side for Slack) option.

Why Teams Software and Services

• Teams is an ‘undiscovered country’ with organic growth and unstructured user behavior—the perfect proving ground for cloud managed services.

• Teams introduces new monitoring and reporting requirements but still maintains the same legacy conferencing/voice monitoring challenges.

• Enterprise voice issues in Teams will be exacerbated in the short term because of Skype for Business ‘porting’ issues and hybrid scenarios.

• Teams voice adoption may progress slower than Teams collaboration adoption --- consequently multiple forms of extended hybrid run-state scenarios may be required.

PowerSuite™ is the market leader in user experience monitoring and analytics for SfB, providing an

independent 3rd party, outside-in perspective for service availability, voice quality and user satisfaction. As Microsoft Teams now embraces and extends SfB voice and introduces rich collaboration functionality, PowerSuite has

grown its predictive analytics footprint to track and provide insights for key collaboration and

governance areas in Teams.

Some features include:

• Total Teams; active Teams and users by activity type; Community Health Index (number of active Teams users as % of all active users)

• Teams champions; channel growth and activity (based on # of users and % of active users)

• Voice Quality for Teams calls; benchmarking of Teams calls vs Skype for Business calls

• Phone Number Management for Teams users

PowerSuite Software for Microsoft Teams Operations

DATA SHEET

About Unify Square

Unify Square’s software and cloud managed services power the world’s largest Microsoft Teams and Skype for Business deployments. Built on innovative technology, our solutions create actionable insights and help enterprises transform their UC&C infrastructure, delivering enterprise-grade service availability, data-driven end-user satisfaction, and double-digit ROI increases. Founded by SfB product visionaries, Unify Square is one of Microsoft’s global elite partners and a founding Cloud Voice and UC IT Pro Tools partner. Unify Square solutions have delivered value to more than 5 million Teams and Skype for Business seats, in over 275 enterprises across more than 50 countries, and in most major industry verticals.

Headquartered in Bellevue, Washington, Unify Square also has offices in the United Kingdom, Germany, Switzerland, India, Australia and Lithuania. We invite you to learn more.

Contact sales@unifysquare.com or visit unifysquare.com.

Unify Square’s Teams software + services portfolio will help you consider and zero in on one or more of the following core Teams onboarding and run-state focus areas:

Envisioning: • Migration planning including implementation requirements, permissions,

provisioning, and testing.

• Integration with and/or migration to planning from SharePoint Online, Exchange Online, One Drive for Business, Office 365 Groups, Stream and Skype for Business.

• Teams adoption success metrics, KPI’s and internal controls—to ensure the rollout is achieving the desired results and business objectives and that the run-state is performing as expected.

Onboarding: • Configurations, customizations and extensibility options in teams and

channels specific to the needs of your Organization.

• Configuration and control around third-party external apps.

• Operational governance functionality focusing on user lifecycle management, DLP, channel sprawl, compliance tracking, policy enforcement, etc.

Operating: • Teams and Voice adds the chat modality, but voice is still voice—successfully

monitor Teams down to the individual user level to ensure voice quality and service availability remain high.

• Training, documentation and knowledge transfer for your key stakeholders as well as all end-users and employees.

DevicesMeeting rooms

PhonesHeadsets

AIMicrosoft GraphUser FeedbackGrassroots IT

CollaborationO365Slack

Content

UCMeeting

VoiceHybrid

PoliciesProvisioning

Tracking

Operational Governance

• The only Microsoft Teams partner offering to combine software, consulting and managed services.

• One of first Microsoft global partners to introduce consulting for Teams and the first and only partner to pioneer managed services for Teams (with both voice and collaboration focus).

• Unify Square UC expertise tackles the toughest Teams challenges—enterprise voice configuration and integration.

• Focus on a single pane of glass story for both Teams and Skype for Business

• Our ‘enterprise first’ focus zeros in on the unique and often overlooked issues related to workstream collaboration.

Envision, Onboard and Operate Microsoft Teams

What’s Special About the Unify Square Team?