*No purchase necessary. Need not be present to win. Must be 18 years or older to enter. Microsoft employees, Microsoft industry partners, and event exhibitors are not eligible. Winners will be chosen in a random drawing and announced at the end of each day. Chances of winning will depend on the number of entries. Actual smartphone may differ from that pictured. See the Microsoft Concierge station for details official rules.

© 2007 Microsoft Corporation. All rights reserved. Microsoft, Microsoft Dynamics CRM, Windows, Windows Vista, Excel, and BizTalk are trademarks of the Microsoft group of companies. The names of actual companies and products mentioned herein may be the trademarks of their respective owners.

www.walkupsystems.com

www.avanade.com

TM

www.reflectsystems.com

www.guestware.com

www.hospitality.epicor.com

www.infogenesis.com

m

Customer Care Framework www.microsoft.com/hospitality

www.agilysys.com

www.suitelinq.com

www.klegg.com

www.life-ware.com

PMS COLORS

PANTONE 541 C

www.neudesic.com

1

2

3

4

5

Is your hospitalityenterprise ?

www.microsoft.com/hospitality

Booth Guide and Contoso Hotel Tour

Microsoft Booth 409

Welcome to your tour of the Contoso Hotel, a Microsoft® Experience, and meet guest Joanne Malone. Join Joanne to see

solutions that enhance the guest experience, generate new revenue streams,

and improve operations. The tour will focus on key areas of the hospitality operation: a property’s

common areas; in-room experience; the back office and above property. You’ll also see how the Contoso

Hotel integrates all its solutions through a central Information Hub that allows disparate systems to “talk”

to one another more easily. This Information Hub replaces the many point-to-point interfaces that are

commonly used in the hospitality industry with an efficient, cost-effective hub-and-spoke model.

Come tour the booth on your own or arrange a guided tour — please see one of the Microsoft

representatives at the Concierge station in the Microsoft booth.

Microsoft Theater Schedule

day one Tuesday, June 26 10:10 AM Infosys: Virtual Concierge

10:40 AM Microsoft: Is Your Hospitality Enterprise People-Ready?

11:10 AM Tech Results: Intelligent Business: Beyond Traditional BI

11:40 AM Microsoft: Is Your Hospitality Enterprise People-Ready?

12:10 PM TabletKiosk: Going Mobile with TabletKiosk

12:40 PM GuestWare: GuestWare is Going Mobile

1:10 PM Microsoft: Is Your Hospitality Enterprise People-Ready?

1:40 PM GoConcierge: Amazing What One Application Can Do

2:10 PM Microsoft: Is Your Hospitality Enterprise People-Ready?

2:40 PM Reflect Systems: Dynamic Digital Signage and Interactive Applications

day two Wednesday, June 27 10:10 AM Agilysys: The Power of an Integrated Property Management System

10:40 AM Microsoft: Is Your Hospitality Enterprise People-Ready?

11:10 AM SoftBrands: The Epitome of PMS Flexibility and Scalability

11:40 AM Epicor: Integrated Hospitality Back Office Solution

12:10 PM Walk Up Systems: Mobile Check-In Solution

12:40 PM SuiteLinq: The Ultimate In-Room Experience

1:10 PM Microsoft: Is Your Hospitality Enterprise People-Ready?

1:40 PM Avanade: Elevate Your Guest to the Center of Your Business with Property Level CRM

2:10 PM Microsoft: Is Your Hospitality Enterprise People-Ready?

2:40 PM Four Winds Interactive: Digital Signage to Impact the Guest Experience

day three Thursday, June 28 10:10 AM RedRock Software: Hospitality Supply Chain Management

10:40 AM The Rainmaker Group: Revolution 360° Customer Revenue Management

11:10 AM PAR Springer-Miller: Using PMS as a Dynamic Guest Marketing Tool

11:40 AM Neudesic: Neudesic’s Neuron Enterprise Service Bus for the Information Hub

12:10 PM Accelitec: PayPilot & FREEDOM – Contactless Payments for Multi-venue Hospitality

Microsoft Booth Guide

6

7a

7b

8a

8b

9

7b

9

2

5

4

6

10

3

8a

1

Booth Partners All demonstrations powered by Microsoft

Simply attend any one of the Microsoft theater sessions, scan your badge and complete a short survey, and you will be eligible to win. One Smartphone will be given away at the end of each day. See the Microsoft Concierge station for details.

Enter To Win One of Three Microsoft Windows Mobile-based Verizon Motorola Q Smartphones*

www.microsoft.com/hospitality

ContosoRestaurant

ContosoHotel

ContosoSpa

ContosoRestaurant

ContosoHotel

ContosoSpa

Theater

In-Room Solutions

9Back Office &

Above PropertySolutions

Common AreaSolutions

10

Customer Care Framework & Agilysys

InfoGenesis Epicor

GuestWare

Reflect Systems

AvanadeWalk Up Systems

Neudesic

Life|ware

Klegg Media & SuiteLinq

Concierge

Concierge

m

7a

8b

Contoso Hotel Tour with Guest Joanne Malone

Microsoft Theater Presentation m

IsYourHospitalityEnterprisePeople-Ready?“People-Ready” is the Microsoft philosophy of business success. Companies excel when they empower their people. Priorities, organization, motivation, and leadership set the stage for business success. But you also have to give your people the right tools, information, and opportunities because success ultimately comes down to your people. In this session you will hear about Microsoft’s key strategies for building a People-Ready hospitality business: Integration, Business Intelligence, and the Guest Experience. You will learn about solutions that enhance the guest experience, improve operations and help generate new revenue streams. Join us to hear how Microsoft and partner software solutions can help make your business more people-ready. www.microsoft.com/hospitality

Partner Theater Presentations

Accelitec:PayPilot&FREEDOM–ContactlessPaymentsforMulti-venueHospitalityLearn how PayPilot’s contactless solution for multi-venue hospitality enhances both guest spend and experience by simplifying the payment process while putting the guest in control. www.paypilot.com

Agilysys:ThePowerofanIntegratedPropertyManagementSystemLearn how Agilysys LMS property management system integrates with property and headquarter systems using Web services standards. See true integration enabled thru Microsoft BizTalk® Server 2006 and Neudesic Neuron ESB. www.agilysys.com Booth611| SeeMicrosoftBooth

Avanade:ElevateYourGuesttotheCenterofYourBusinesswithPropertyLevelCRMLearn how Avanade’s effective, flexible and integrated Microsoft Dynamics™ CRM solutions are helping hospitality operators improve the guest experience, increase revenue per available guest and enhance guest loyalty before, during and after the stay. www.avanade.com | SeeMicrosoftBooth

Epicor:IntegratedHospitalityBackOfficeSolutionHospitality executives and operators rely on the data collected on-premise to make business decisions, making it essential that POS and PMS data is collected in a timely and accurate manner. Epicor Hospitality helps organizations operate with optimal efficiency and achieve maximum profitability. www.hospitality.epicor.com | SeeMicrosoftBooth

FourWindsInteractive:DigitalSignagetoImpacttheGuestExperienceSee how to use digital signage as an effective way to impact the guest experience, promoting and generating new revenue streams. www.fourwindsinteractive.com|Booth1117

GoConcierge:AmazingWhatOneApplicationCanDoGoConcierge enables the finest hotels in the world to communi-cate seamlessly internally while providing a consistent first-class experience for guests. www.goconcierge.net|Booth931

GuestWare:GuestWareisGoingMobileGuestWare demonstrates how wireless mobile technology improves productivity and increases guest satisfaction. Learn about mobile inspection software and automated dispatching of requests and work orders. www.guestware.com|Booth1024 SeeMicrosoftBooth

Infosys:VirtualConciergeInfosys’ Virtual Concierge is a converged system that seamlessly integrates with hotel applications and enables personalized concierge services across properties utilizing shared resources. www.infosys.com | Booth1143

PMS COLORS

PANTONE 541 C

Neudesic:Neudesic’sNeuronEnterpriseServiceBusfortheInformationHubSee how Neudesic’s Neuron∙ESB provides a communication network across multiple hospitality systems using managed Web services to communicate guest data from disparate systems such as PMS, POS, in room, sales and catering, and maps back to the guest folio. www.neudesic.com | SeeMicrosoftBooth

PARSpringer-Miller:UsingPMSasaDynamicGuestMarketingToolHospitality Management: See how a totally integrated hospitality management system working in concert with cutting edge interoperability results in a dynamic guest marketing tool, enabling an enhanced guest experience and the creation of net new revenue streams. www.springermiller.com | Booth701

TheRainmakerGroup:Revolution360°CustomerRevenueManagementSee The Rainmaker Group revolution product suite which maximizes total property profitability for operators of casino hotels and other hospitality enterprises. www.LetItRain.com

RedRockSoftware:HospitalitySupplyChainManagementRedRock Software provides full function Supply Chain Management systems for the hospitality industry. The solution is Web-based for .NET enterprise systems, providing full “source to pay” functionality for hospitality operators. www.redrocksoftware.com

TM

ReflectSystems:DynamicDigitalSignageandInteractiveApplicationsExtend your Enterprise Service Architecture with an integrated solution for dynamic signage and interactive guest applications. ReflectView offers advanced scheduling, localized targeting, and rich-media interactive application support for large scale digital signage networks. The Microsoft .NET framework and Web services architecture provides a platform for easily extending and integrating with existing and new guest services applications. www.reflectsystems.com | SeeMicrosoftBooth

SoftBrands:TheEpitomeofPMSFlexibilityandScalabilitySoftBrands’ Epitome, developed from the ground up using the Microsoft .NET framework, is a highly functional and scalable Property Management Solution for groups, chains, and independent hotels. www.softbrands.com | Booth601

SuiteLinq:TheUltimateIn-RoomExperienceLearn how SuiteLinq delivers total in-room integration of the broadband and on-demand entertainment and connectivity services that wow your guests and increase your potential for net new revenue streams. www.suitelinq.com | Booth1055 SeeMicrosoftBooth.

TabletKiosk:GoingMobilewithTabletKioskTabletKiosk offers a broad range of mobile computing solutions for hospitality professionals by offering Tablet PC’s and Ultra Mobile PC’s designed to increase productivity for on-the-go users. Come learn how mobility can help you improve the guest experience and improve operations and service. www.tabletkiosk.com | Booth775

TechResults:IntelligentBusiness–BeyondTraditionalBILearn about Tech Results’ comprehensive suite of solutions for customer relationship and performance management for the hospitality industry. From BI to personal contact management with valued guests, the systems are designed to work closely with your legacy infrastructure to deliver value to the bottom line, fast. You’ll see how Host VIP!, Marketing Direct, and WAGER deliver an improved guest experience, comprehensive end-to-end business intelligence for all classes of user, and a simplified integration timeline to go-live. www.techresults.com

WalkUpSystems:MobileCheck-InSolutionSee the value of remote check-in first hand. Allow your guest to use their mobile device to check-in remotely and bypass the front desk allowing for more freedom in the guest experience. Walk Up Systems’ Self Check-In/Check-Out solution integrates with your PMS. The solution prints keys, maps, the folio, and allows guests to schedule wake up calls, order room service, and much more. www.walkupsystems.com SeeMicrosoftBooth.

Common Area SolutionsGuest Perspective. Join Joanne Malone as she checks in using her own mobile device, allowing her to bypass the front desk and simply pick up her room key when she arrives. While Joanne is at the hotel—or even before arrival—she has the option to use that same mobile device to book a spa appointment or place a room service order, so that it’s ready when she gets to the Contoso Hotel. As Joanne walks to her room she sees the schedule for the conference she’s attending displayed on the hotel’s dynamic digital signage. The signage also shows personalized recommendations for restaurants and recreations that are based on Joanne’s preferences.

Operational Perspective. Joanne’s preferences are accessed through property-level customer relationship management (CRM) systems, allowing employees to anticipate her requests. Her preferences are verified and updated at check-in through the PMS system, which then triggers the systems and notifies the people that customize and enhance Joanne’s guest experience. Integration of the Contoso Hotel’s sales and catering system allows the dynamic digital signage to present Joanne with personalized content, based both on the group she’s come with and her own previously captured preference data.

In-Room SolutionsGuest Perspective. With Joanne, experience what a truly customized guest room can be. Leveraging Business Intelligence (BI) and her managed preferences, Joanne’s in-room environment is tailored to her specific needs: the music is soft jazz, the drapes are drawn, the lighting is dimmed and the temperature is a perfect 72 degrees from the moment she sets foot in the door. During her stay, Joanne manages the in-room environment through a single device. From digital entertainment to on-and off-property services, Joanne leverages the same device, and one integrated system, to address all her needs.

Operational Perspective. Gathering and analyzing Joanne’s past transactions, the preferences she’s identified and the group she’s with on property, Contoso Hotel can customize and personalize her experience because of Business Intelligence and Integration. Whether the in-room device is running Windows Vista™ Media Center or Windows® XP Embedded in the flat panel TV, the experience she has is both integrated and intelligent, leveraging real-time information through the Information Hub from all the different systems within the Contoso Hotel property.

Back Office and Above Property SolutionsOperational Perspective. Solutions in this area are usually “invisible” to guests like Joanne, but they can have a direct impact on her experience. By accessing and acting on information captured in key hospitality systems such as PMS, POS and CRM, employees are able to anticipate Joanne’s needs and create a truly personalized experience for her. The data is pulled through the Information Hub and is showcased in an easy-to-view composite UI framework. Critical ERP and BI data is captured and served to management in real time, allowing for fast tracking of key performance indicators and rapid decision making. Employees can act in real time to meet service requests, update preferences and communicate with fellow employees, using either Contoso Hotel equipment or their own mobile devices. All of the Business Intelligence can be viewed and manipulated in the format that is requested most often, Microsoft Office Excel®.

Information Hub: Simplifying Systems Integration. The integration of key hospitality systems, central to enhancing Joanne Malone’s guest experience, is achieved through a central Information Hub at the Contoso Hotel. The Information Hub simplifies what had traditionally been complex, point-to-point communications between a variety of systems. Instead of maintaining expensive interfaces that were necessary for systems to talk to one another, these disparate systems now all talk to the hub. The solution providers present in the Contoso Hotel environment simply supply a connection to the hub in order to expose all relevant data. In addition to gaining a single view into operations, this integration gives the hotel’s employees access to the greatest asset they have for enhancing the guest experience: Guest Information.

Come tour the booth on your own or arrange a guided tour — please see one of the Microsoft representatives at the Concierge station in the Microsoft booth 409.

Microsoft and Partner Theater Presentations

ContosoRestaurant

ContosoHotel

ContosoSpa

Contoso Hotel Tour with Guest Joanne Malone

Microsoft Theater Presentation m

IsYourHospitalityEnterprisePeople-Ready?“People-Ready” is the Microsoft philosophy of business success. Companies excel when they empower their people. Priorities, organization, motivation, and leadership set the stage for business success. But you also have to give your people the right tools, information, and opportunities because success ultimately comes down to your people. In this session you will hear about Microsoft’s key strategies for building a People-Ready hospitality business: Integration, Business Intelligence, and the Guest Experience. You will learn about solutions that enhance the guest experience, improve operations and help generate new revenue streams. Join us to hear how Microsoft and partner software solutions can help make your business more people-ready. www.microsoft.com/hospitality

Partner Theater Presentations

Accelitec:PayPilot&FREEDOM–ContactlessPaymentsforMulti-venueHospitalityLearn how PayPilot’s contactless solution for multi-venue hospitality enhances both guest spend and experience by simplifying the payment process while putting the guest in control. www.paypilot.com

Agilysys:ThePowerofanIntegratedPropertyManagementSystemLearn how Agilysys LMS property management system integrates with property and headquarter systems using Web services standards. See true integration enabled thru Microsoft BizTalk® Server 2006 and Neudesic Neuron ESB. www.agilysys.com Booth611| SeeMicrosoftBooth

Avanade:ElevateYourGuesttotheCenterofYourBusinesswithPropertyLevelCRMLearn how Avanade’s effective, flexible and integrated Microsoft Dynamics™ CRM solutions are helping hospitality operators improve the guest experience, increase revenue per available guest and enhance guest loyalty before, during and after the stay. www.avanade.com | SeeMicrosoftBooth

Epicor:IntegratedHospitalityBackOfficeSolutionHospitality executives and operators rely on the data collected on-premise to make business decisions, making it essential that POS and PMS data is collected in a timely and accurate manner. Epicor Hospitality helps organizations operate with optimal efficiency and achieve maximum profitability. www.hospitality.epicor.com | SeeMicrosoftBooth

FourWindsInteractive:DigitalSignagetoImpacttheGuestExperienceSee how to use digital signage as an effective way to impact the guest experience, promoting and generating new revenue streams. www.fourwindsinteractive.com|Booth1117

GoConcierge:AmazingWhatOneApplicationCanDoGoConcierge enables the finest hotels in the world to communi-cate seamlessly internally while providing a consistent first-class experience for guests. www.goconcierge.net|Booth931

GuestWare:GuestWareisGoingMobileGuestWare demonstrates how wireless mobile technology improves productivity and increases guest satisfaction. Learn about mobile inspection software and automated dispatching of requests and work orders. www.guestware.com|Booth1024 SeeMicrosoftBooth

Infosys:VirtualConciergeInfosys’ Virtual Concierge is a converged system that seamlessly integrates with hotel applications and enables personalized concierge services across properties utilizing shared resources. www.infosys.com | Booth1143

PMS COLORS

PANTONE 541 C

Neudesic:Neudesic’sNeuronEnterpriseServiceBusfortheInformationHubSee how Neudesic’s Neuron∙ESB provides a communication network across multiple hospitality systems using managed Web services to communicate guest data from disparate systems such as PMS, POS, in room, sales and catering, and maps back to the guest folio. www.neudesic.com | SeeMicrosoftBooth

PARSpringer-Miller:UsingPMSasaDynamicGuestMarketingToolHospitality Management: See how a totally integrated hospitality management system working in concert with cutting edge interoperability results in a dynamic guest marketing tool, enabling an enhanced guest experience and the creation of net new revenue streams. www.springermiller.com | Booth701

TheRainmakerGroup:Revolution360°CustomerRevenueManagementSee The Rainmaker Group revolution product suite which maximizes total property profitability for operators of casino hotels and other hospitality enterprises. www.LetItRain.com

RedRockSoftware:HospitalitySupplyChainManagementRedRock Software provides full function Supply Chain Management systems for the hospitality industry. The solution is Web-based for .NET enterprise systems, providing full “source to pay” functionality for hospitality operators. www.redrocksoftware.com

TM

ReflectSystems:DynamicDigitalSignageandInteractiveApplicationsExtend your Enterprise Service Architecture with an integrated solution for dynamic signage and interactive guest applications. ReflectView offers advanced scheduling, localized targeting, and rich-media interactive application support for large scale digital signage networks. The Microsoft .NET framework and Web services architecture provides a platform for easily extending and integrating with existing and new guest services applications. www.reflectsystems.com | SeeMicrosoftBooth

SoftBrands:TheEpitomeofPMSFlexibilityandScalabilitySoftBrands’ Epitome, developed from the ground up using the Microsoft .NET framework, is a highly functional and scalable Property Management Solution for groups, chains, and independent hotels. www.softbrands.com | Booth601

SuiteLinq:TheUltimateIn-RoomExperienceLearn how SuiteLinq delivers total in-room integration of the broadband and on-demand entertainment and connectivity services that wow your guests and increase your potential for net new revenue streams. www.suitelinq.com | Booth1055 SeeMicrosoftBooth.

TabletKiosk:GoingMobilewithTabletKioskTabletKiosk offers a broad range of mobile computing solutions for hospitality professionals by offering Tablet PC’s and Ultra Mobile PC’s designed to increase productivity for on-the-go users. Come learn how mobility can help you improve the guest experience and improve operations and service. www.tabletkiosk.com | Booth775

TechResults:IntelligentBusiness–BeyondTraditionalBILearn about Tech Results’ comprehensive suite of solutions for customer relationship and performance management for the hospitality industry. From BI to personal contact management with valued guests, the systems are designed to work closely with your legacy infrastructure to deliver value to the bottom line, fast. You’ll see how Host VIP!, Marketing Direct, and WAGER deliver an improved guest experience, comprehensive end-to-end business intelligence for all classes of user, and a simplified integration timeline to go-live. www.techresults.com

WalkUpSystems:MobileCheck-InSolutionSee the value of remote check-in first hand. Allow your guest to use their mobile device to check-in remotely and bypass the front desk allowing for more freedom in the guest experience. Walk Up Systems’ Self Check-In/Check-Out solution integrates with your PMS. The solution prints keys, maps, the folio, and allows guests to schedule wake up calls, order room service, and much more. www.walkupsystems.com SeeMicrosoftBooth.

Common Area SolutionsGuest Perspective. Join Joanne Malone as she checks in using her own mobile device, allowing her to bypass the front desk and simply pick up her room key when she arrives. While Joanne is at the hotel—or even before arrival—she has the option to use that same mobile device to book a spa appointment or place a room service order, so that it’s ready when she gets to the Contoso Hotel. As Joanne walks to her room she sees the schedule for the conference she’s attending displayed on the hotel’s dynamic digital signage. The signage also shows personalized recommendations for restaurants and recreations that are based on Joanne’s preferences.

Operational Perspective. Joanne’s preferences are accessed through property-level customer relationship management (CRM) systems, allowing employees to anticipate her requests. Her preferences are verified and updated at check-in through the PMS system, which then triggers the systems and notifies the people that customize and enhance Joanne’s guest experience. Integration of the Contoso Hotel’s sales and catering system allows the dynamic digital signage to present Joanne with personalized content, based both on the group she’s come with and her own previously captured preference data.

In-Room SolutionsGuest Perspective. With Joanne, experience what a truly customized guest room can be. Leveraging Business Intelligence (BI) and her managed preferences, Joanne’s in-room environment is tailored to her specific needs: the music is soft jazz, the drapes are drawn, the lighting is dimmed and the temperature is a perfect 72 degrees from the moment she sets foot in the door. During her stay, Joanne manages the in-room environment through a single device. From digital entertainment to on-and off-property services, Joanne leverages the same device, and one integrated system, to address all her needs.

Operational Perspective. Gathering and analyzing Joanne’s past transactions, the preferences she’s identified and the group she’s with on property, Contoso Hotel can customize and personalize her experience because of Business Intelligence and Integration. Whether the in-room device is running Windows Vista™ Media Center or Windows® XP Embedded in the flat panel TV, the experience she has is both integrated and intelligent, leveraging real-time information through the Information Hub from all the different systems within the Contoso Hotel property.

Back Office and Above Property SolutionsOperational Perspective. Solutions in this area are usually “invisible” to guests like Joanne, but they can have a direct impact on her experience. By accessing and acting on information captured in key hospitality systems such as PMS, POS and CRM, employees are able to anticipate Joanne’s needs and create a truly personalized experience for her. The data is pulled through the Information Hub and is showcased in an easy-to-view composite UI framework. Critical ERP and BI data is captured and served to management in real time, allowing for fast tracking of key performance indicators and rapid decision making. Employees can act in real time to meet service requests, update preferences and communicate with fellow employees, using either Contoso Hotel equipment or their own mobile devices. All of the Business Intelligence can be viewed and manipulated in the format that is requested most often, Microsoft Office Excel®.

Information Hub: Simplifying Systems Integration. The integration of key hospitality systems, central to enhancing Joanne Malone’s guest experience, is achieved through a central Information Hub at the Contoso Hotel. The Information Hub simplifies what had traditionally been complex, point-to-point communications between a variety of systems. Instead of maintaining expensive interfaces that were necessary for systems to talk to one another, these disparate systems now all talk to the hub. The solution providers present in the Contoso Hotel environment simply supply a connection to the hub in order to expose all relevant data. In addition to gaining a single view into operations, this integration gives the hotel’s employees access to the greatest asset they have for enhancing the guest experience: Guest Information.

Come tour the booth on your own or arrange a guided tour — please see one of the Microsoft representatives at the Concierge station in the Microsoft booth 409.

Microsoft and Partner Theater Presentations

ContosoRestaurant

ContosoHotel

ContosoSpa

Contoso Hotel Tour with Guest Joanne Malone

Microsoft Theater Presentation m

IsYourHospitalityEnterprisePeople-Ready?“People-Ready” is the Microsoft philosophy of business success. Companies excel when they empower their people. Priorities, organization, motivation, and leadership set the stage for business success. But you also have to give your people the right tools, information, and opportunities because success ultimately comes down to your people. In this session you will hear about Microsoft’s key strategies for building a People-Ready hospitality business: Integration, Business Intelligence, and the Guest Experience. You will learn about solutions that enhance the guest experience, improve operations and help generate new revenue streams. Join us to hear how Microsoft and partner software solutions can help make your business more people-ready. www.microsoft.com/hospitality

Partner Theater Presentations

Accelitec:PayPilot&FREEDOM–ContactlessPaymentsforMulti-venueHospitalityLearn how PayPilot’s contactless solution for multi-venue hospitality enhances both guest spend and experience by simplifying the payment process while putting the guest in control. www.paypilot.com

Agilysys:ThePowerofanIntegratedPropertyManagementSystemLearn how Agilysys LMS property management system integrates with property and headquarter systems using Web services standards. See true integration enabled thru Microsoft BizTalk® Server 2006 and Neudesic Neuron ESB. www.agilysys.com Booth611| SeeMicrosoftBooth

Avanade:ElevateYourGuesttotheCenterofYourBusinesswithPropertyLevelCRMLearn how Avanade’s effective, flexible and integrated Microsoft Dynamics™ CRM solutions are helping hospitality operators improve the guest experience, increase revenue per available guest and enhance guest loyalty before, during and after the stay. www.avanade.com | SeeMicrosoftBooth

Epicor:IntegratedHospitalityBackOfficeSolutionHospitality executives and operators rely on the data collected on-premise to make business decisions, making it essential that POS and PMS data is collected in a timely and accurate manner. Epicor Hospitality helps organizations operate with optimal efficiency and achieve maximum profitability. www.hospitality.epicor.com | SeeMicrosoftBooth

FourWindsInteractive:DigitalSignagetoImpacttheGuestExperienceSee how to use digital signage as an effective way to impact the guest experience, promoting and generating new revenue streams. www.fourwindsinteractive.com|Booth1117

GoConcierge:AmazingWhatOneApplicationCanDoGoConcierge enables the finest hotels in the world to communi-cate seamlessly internally while providing a consistent first-class experience for guests. www.goconcierge.net|Booth931

GuestWare:GuestWareisGoingMobileGuestWare demonstrates how wireless mobile technology improves productivity and increases guest satisfaction. Learn about mobile inspection software and automated dispatching of requests and work orders. www.guestware.com|Booth1024 SeeMicrosoftBooth

Infosys:VirtualConciergeInfosys’ Virtual Concierge is a converged system that seamlessly integrates with hotel applications and enables personalized concierge services across properties utilizing shared resources. www.infosys.com | Booth1143

PMS COLORS

PANTONE 541 C

Neudesic:Neudesic’sNeuronEnterpriseServiceBusfortheInformationHubSee how Neudesic’s Neuron∙ESB provides a communication network across multiple hospitality systems using managed Web services to communicate guest data from disparate systems such as PMS, POS, in room, sales and catering, and maps back to the guest folio. www.neudesic.com | SeeMicrosoftBooth

PARSpringer-Miller:UsingPMSasaDynamicGuestMarketingToolHospitality Management: See how a totally integrated hospitality management system working in concert with cutting edge interoperability results in a dynamic guest marketing tool, enabling an enhanced guest experience and the creation of net new revenue streams. www.springermiller.com | Booth701

TheRainmakerGroup:Revolution360°CustomerRevenueManagementSee The Rainmaker Group revolution product suite which maximizes total property profitability for operators of casino hotels and other hospitality enterprises. www.LetItRain.com

RedRockSoftware:HospitalitySupplyChainManagementRedRock Software provides full function Supply Chain Management systems for the hospitality industry. The solution is Web-based for .NET enterprise systems, providing full “source to pay” functionality for hospitality operators. www.redrocksoftware.com

TM

ReflectSystems:DynamicDigitalSignageandInteractiveApplicationsExtend your Enterprise Service Architecture with an integrated solution for dynamic signage and interactive guest applications. ReflectView offers advanced scheduling, localized targeting, and rich-media interactive application support for large scale digital signage networks. The Microsoft .NET framework and Web services architecture provides a platform for easily extending and integrating with existing and new guest services applications. www.reflectsystems.com | SeeMicrosoftBooth

SoftBrands:TheEpitomeofPMSFlexibilityandScalabilitySoftBrands’ Epitome, developed from the ground up using the Microsoft .NET framework, is a highly functional and scalable Property Management Solution for groups, chains, and independent hotels. www.softbrands.com | Booth601

SuiteLinq:TheUltimateIn-RoomExperienceLearn how SuiteLinq delivers total in-room integration of the broadband and on-demand entertainment and connectivity services that wow your guests and increase your potential for net new revenue streams. www.suitelinq.com | Booth1055 SeeMicrosoftBooth.

TabletKiosk:GoingMobilewithTabletKioskTabletKiosk offers a broad range of mobile computing solutions for hospitality professionals by offering Tablet PC’s and Ultra Mobile PC’s designed to increase productivity for on-the-go users. Come learn how mobility can help you improve the guest experience and improve operations and service. www.tabletkiosk.com | Booth775

TechResults:IntelligentBusiness–BeyondTraditionalBILearn about Tech Results’ comprehensive suite of solutions for customer relationship and performance management for the hospitality industry. From BI to personal contact management with valued guests, the systems are designed to work closely with your legacy infrastructure to deliver value to the bottom line, fast. You’ll see how Host VIP!, Marketing Direct, and WAGER deliver an improved guest experience, comprehensive end-to-end business intelligence for all classes of user, and a simplified integration timeline to go-live. www.techresults.com

WalkUpSystems:MobileCheck-InSolutionSee the value of remote check-in first hand. Allow your guest to use their mobile device to check-in remotely and bypass the front desk allowing for more freedom in the guest experience. Walk Up Systems’ Self Check-In/Check-Out solution integrates with your PMS. The solution prints keys, maps, the folio, and allows guests to schedule wake up calls, order room service, and much more. www.walkupsystems.com SeeMicrosoftBooth.

Common Area SolutionsGuest Perspective. Join Joanne Malone as she checks in using her own mobile device, allowing her to bypass the front desk and simply pick up her room key when she arrives. While Joanne is at the hotel—or even before arrival—she has the option to use that same mobile device to book a spa appointment or place a room service order, so that it’s ready when she gets to the Contoso Hotel. As Joanne walks to her room she sees the schedule for the conference she’s attending displayed on the hotel’s dynamic digital signage. The signage also shows personalized recommendations for restaurants and recreations that are based on Joanne’s preferences.

Operational Perspective. Joanne’s preferences are accessed through property-level customer relationship management (CRM) systems, allowing employees to anticipate her requests. Her preferences are verified and updated at check-in through the PMS system, which then triggers the systems and notifies the people that customize and enhance Joanne’s guest experience. Integration of the Contoso Hotel’s sales and catering system allows the dynamic digital signage to present Joanne with personalized content, based both on the group she’s come with and her own previously captured preference data.

In-Room SolutionsGuest Perspective. With Joanne, experience what a truly customized guest room can be. Leveraging Business Intelligence (BI) and her managed preferences, Joanne’s in-room environment is tailored to her specific needs: the music is soft jazz, the drapes are drawn, the lighting is dimmed and the temperature is a perfect 72 degrees from the moment she sets foot in the door. During her stay, Joanne manages the in-room environment through a single device. From digital entertainment to on-and off-property services, Joanne leverages the same device, and one integrated system, to address all her needs.

Operational Perspective. Gathering and analyzing Joanne’s past transactions, the preferences she’s identified and the group she’s with on property, Contoso Hotel can customize and personalize her experience because of Business Intelligence and Integration. Whether the in-room device is running Windows Vista™ Media Center or Windows® XP Embedded in the flat panel TV, the experience she has is both integrated and intelligent, leveraging real-time information through the Information Hub from all the different systems within the Contoso Hotel property.

Back Office and Above Property SolutionsOperational Perspective. Solutions in this area are usually “invisible” to guests like Joanne, but they can have a direct impact on her experience. By accessing and acting on information captured in key hospitality systems such as PMS, POS and CRM, employees are able to anticipate Joanne’s needs and create a truly personalized experience for her. The data is pulled through the Information Hub and is showcased in an easy-to-view composite UI framework. Critical ERP and BI data is captured and served to management in real time, allowing for fast tracking of key performance indicators and rapid decision making. Employees can act in real time to meet service requests, update preferences and communicate with fellow employees, using either Contoso Hotel equipment or their own mobile devices. All of the Business Intelligence can be viewed and manipulated in the format that is requested most often, Microsoft Office Excel®.

Information Hub: Simplifying Systems Integration. The integration of key hospitality systems, central to enhancing Joanne Malone’s guest experience, is achieved through a central Information Hub at the Contoso Hotel. The Information Hub simplifies what had traditionally been complex, point-to-point communications between a variety of systems. Instead of maintaining expensive interfaces that were necessary for systems to talk to one another, these disparate systems now all talk to the hub. The solution providers present in the Contoso Hotel environment simply supply a connection to the hub in order to expose all relevant data. In addition to gaining a single view into operations, this integration gives the hotel’s employees access to the greatest asset they have for enhancing the guest experience: Guest Information.

Come tour the booth on your own or arrange a guided tour — please see one of the Microsoft representatives at the Concierge station in the Microsoft booth 409.

Microsoft and Partner Theater Presentations

ContosoRestaurant

ContosoHotel

ContosoSpa

*No purchase necessary. Need not be present to win. Must be 18 years or older to enter. Microsoft employees, Microsoft industry partners, and event exhibitors are not eligible. Winners will be chosen in a random drawing and announced at the end of each day. Chances of winning will depend on the number of entries. Actual smartphone may differ from that pictured. See the Microsoft Concierge station for details official rules.

© 2007 Microsoft Corporation. All rights reserved. Microsoft, Microsoft Dynamics CRM, Windows, Windows Vista, Excel, and BizTalk are trademarks of the Microsoft group of companies. The names of actual companies and products mentioned herein may be the trademarks of their respective owners.

www.walkupsystems.com

www.avanade.com

TM

www.reflectsystems.com

www.guestware.com

www.hospitality.epicor.com

www.infogenesis.com

m

Customer Care Framework www.microsoft.com/hospitality

www.agilysys.com

www.suitelinq.com

www.klegg.com

www.life-ware.com

PMS COLORS

PANTONE 541 C

www.neudesic.com

1

2

3

4

5

Is your hospitalityenterprise ?

www.microsoft.com/hospitality

Booth Guide and Contoso Hotel Tour

Microsoft Booth 409

Welcome to your tour of the Contoso Hotel, a Microsoft® Experience, and meet guest Joanne Malone. Join Joanne to see

solutions that enhance the guest experience, generate new revenue streams,

and improve operations. The tour will focus on key areas of the hospitality operation: a property’s

common areas; in-room experience; the back office and above property. You’ll also see how the Contoso

Hotel integrates all its solutions through a central Information Hub that allows disparate systems to “talk”

to one another more easily. This Information Hub replaces the many point-to-point interfaces that are

commonly used in the hospitality industry with an efficient, cost-effective hub-and-spoke model.

Come tour the booth on your own or arrange a guided tour — please see one of the Microsoft

representatives at the Concierge station in the Microsoft booth.

Microsoft Theater Schedule

day one Tuesday, June 26 10:10 AM Infosys: Virtual Concierge

10:40 AM Microsoft: Is Your Hospitality Enterprise People-Ready?

11:10 AM Tech Results: Intelligent Business: Beyond Traditional BI

11:40 AM Microsoft: Is Your Hospitality Enterprise People-Ready?

12:10 PM TabletKiosk: Going Mobile with TabletKiosk

12:40 PM GuestWare: GuestWare is Going Mobile

1:10 PM Microsoft: Is Your Hospitality Enterprise People-Ready?

1:40 PM GoConcierge: Amazing What One Application Can Do

2:10 PM Microsoft: Is Your Hospitality Enterprise People-Ready?

2:40 PM Reflect Systems: Dynamic Digital Signage and Interactive Applications

day two Wednesday, June 27 10:10 AM Agilysys: The Power of an Integrated Property Management System

10:40 AM Microsoft: Is Your Hospitality Enterprise People-Ready?

11:10 AM SoftBrands: The Epitome of PMS Flexibility and Scalability

11:40 AM Epicor: Integrated Hospitality Back Office Solution

12:10 PM Walk Up Systems: Mobile Check-In Solution

12:40 PM SuiteLinq: The Ultimate In-Room Experience

1:10 PM Microsoft: Is Your Hospitality Enterprise People-Ready?

1:40 PM Avanade: Elevate Your Guest to the Center of Your Business with Property Level CRM

2:10 PM Microsoft: Is Your Hospitality Enterprise People-Ready?

2:40 PM Four Winds Interactive: Digital Signage to Impact the Guest Experience

day three Thursday, June 28 10:10 AM RedRock Software: Hospitality Supply Chain Management

10:40 AM The Rainmaker Group: Revolution 360° Customer Revenue Management

11:10 AM PAR Springer-Miller: Using PMS as a Dynamic Guest Marketing Tool

11:40 AM Neudesic: Neudesic’s Neuron Enterprise Service Bus for the Information Hub

12:10 PM Accelitec: PayPilot & FREEDOM – Contactless Payments for Multi-venue Hospitality

Microsoft Booth Guide

6

7a

7b

8a

8b

9

7b

9

2

5

4

6

10

3

8a

1

Booth Partners All demonstrations powered by Microsoft

Simply attend any one of the Microsoft theater sessions, scan your badge and complete a short survey, and you will be eligible to win. One Smartphone will be given away at the end of each day. See the Microsoft Concierge station for details.

Enter To Win One of Three Microsoft Windows Mobile-based Verizon Motorola Q Smartphones*

www.microsoft.com/hospitality

ContosoRestaurant

ContosoHotel

ContosoSpa

ContosoRestaurant

ContosoHotel

ContosoSpa

Theater

In-Room Solutions

9Back Office &

Above PropertySolutions

Common AreaSolutions

10

Customer Care Framework & Agilysys

InfoGenesis Epicor

GuestWare

Reflect Systems

AvanadeWalk Up Systems

Neudesic

Life|ware

Klegg Media & SuiteLinq

Concierge

Concierge

m

7a

8b

*No purchase necessary. Need not be present to win. Must be 18 years or older to enter. Microsoft employees, Microsoft industry partners, and event exhibitors are not eligible. Winners will be chosen in a random drawing and announced at the end of each day. Chances of winning will depend on the number of entries. Actual smartphone may differ from that pictured. See the Microsoft Concierge station for details official rules.

© 2007 Microsoft Corporation. All rights reserved. Microsoft, Microsoft Dynamics CRM, Windows, Windows Vista, Excel, and BizTalk are trademarks of the Microsoft group of companies. The names of actual companies and products mentioned herein may be the trademarks of their respective owners.

www.walkupsystems.com

www.avanade.com

TM

www.reflectsystems.com

www.guestware.com

www.hospitality.epicor.com

www.infogenesis.com

m

Customer Care Framework www.microsoft.com/hospitality

www.agilysys.com

www.suitelinq.com

www.klegg.com

www.life-ware.com

PMS COLORS

PANTONE 541 C

www.neudesic.com

1

2

3

4

5

Is your hospitalityenterprise ?

www.microsoft.com/hospitality

Booth Guide and Contoso Hotel Tour

Microsoft Booth 409

Welcome to your tour of the Contoso Hotel, a Microsoft® Experience, and meet guest Joanne Malone. Join Joanne to see

solutions that enhance the guest experience, generate new revenue streams,

and improve operations. The tour will focus on key areas of the hospitality operation: a property’s

common areas; in-room experience; the back office and above property. You’ll also see how the Contoso

Hotel integrates all its solutions through a central Information Hub that allows disparate systems to “talk”

to one another more easily. This Information Hub replaces the many point-to-point interfaces that are

commonly used in the hospitality industry with an efficient, cost-effective hub-and-spoke model.

Come tour the booth on your own or arrange a guided tour — please see one of the Microsoft

representatives at the Concierge station in the Microsoft booth.

Microsoft Theater Schedule

day one Tuesday, June 26 10:10 AM Infosys: Virtual Concierge

10:40 AM Microsoft: Is Your Hospitality Enterprise People-Ready?

11:10 AM Tech Results: Intelligent Business: Beyond Traditional BI

11:40 AM Microsoft: Is Your Hospitality Enterprise People-Ready?

12:10 PM TabletKiosk: Going Mobile with TabletKiosk

12:40 PM GuestWare: GuestWare is Going Mobile

1:10 PM Microsoft: Is Your Hospitality Enterprise People-Ready?

1:40 PM GoConcierge: Amazing What One Application Can Do

2:10 PM Microsoft: Is Your Hospitality Enterprise People-Ready?

2:40 PM Reflect Systems: Dynamic Digital Signage and Interactive Applications

day two Wednesday, June 27 10:10 AM Agilysys: The Power of an Integrated Property Management System

10:40 AM Microsoft: Is Your Hospitality Enterprise People-Ready?

11:10 AM SoftBrands: The Epitome of PMS Flexibility and Scalability

11:40 AM Epicor: Integrated Hospitality Back Office Solution

12:10 PM Walk Up Systems: Mobile Check-In Solution

12:40 PM SuiteLinq: The Ultimate In-Room Experience

1:10 PM Microsoft: Is Your Hospitality Enterprise People-Ready?

1:40 PM Avanade: Elevate Your Guest to the Center of Your Business with Property Level CRM

2:10 PM Microsoft: Is Your Hospitality Enterprise People-Ready?

2:40 PM Four Winds Interactive: Digital Signage to Impact the Guest Experience

day three Thursday, June 28 10:10 AM RedRock Software: Hospitality Supply Chain Management

10:40 AM The Rainmaker Group: Revolution 360° Customer Revenue Management

11:10 AM PAR Springer-Miller: Using PMS as a Dynamic Guest Marketing Tool

11:40 AM Neudesic: Neudesic’s Neuron Enterprise Service Bus for the Information Hub

12:10 PM Accelitec: PayPilot & FREEDOM – Contactless Payments for Multi-venue Hospitality

Microsoft Booth Guide

6

7a

7b

8a

8b

9

7b

9

2

5

4

6

10

3

8a

1

Booth Partners All demonstrations powered by Microsoft

Simply attend any one of the Microsoft theater sessions, scan your badge and complete a short survey, and you will be eligible to win. One Smartphone will be given away at the end of each day. See the Microsoft Concierge station for details.

Enter To Win One of Three Microsoft Windows Mobile-based Verizon Motorola Q Smartphones*

www.microsoft.com/hospitality

ContosoRestaurant

ContosoHotel

ContosoSpa

ContosoRestaurant

ContosoHotel

ContosoSpa

Theater

In-Room Solutions

9Back Office &

Above PropertySolutions

Common AreaSolutions

10

Customer Care Framework & Agilysys

InfoGenesis Epicor

GuestWare

Reflect Systems

AvanadeWalk Up Systems

Neudesic

Life|ware

Klegg Media & SuiteLinq

Concierge

Concierge

m

7a

8b