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© 2011 AudioCodes Ltd.
All rights reserved.
AudioCodes Confidential Proprietary
Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.
Migrating to Unified Communications
with Microsoft Lync
Session #6 Branch Office
Deployments & Survivability
July 2012
The audio portion of today’s program is available via your PC speakers/headphones or by dialing: +1-719-457-6443, passcode: 679799
Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.
Housekeeping….
• To reduce interrupts and noise, all lines will remain on mute
• To pose a question/comment, please use the Q/A menu
• A link to the recording of today’s presentation and the slide deck will be sent in a few days via email.
• Want early access to the slides? Follow @AudioCodes on Twitter or LinkedIn
The audio portion of today’s program is available via your PC speakers/headphones or by dialing: +1-719-457-6443, passcode: 679799
Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.
Great Drawings! Nine opportunities to win!
• To enter the drawing, you must complete the survey to be presented at the end of today’s session (on-demand viewers too!)
• Drawing for Vacation Voucher will occur after the last session and be based on all survey responses collected during the webinar series
• Up to eight chances per person to with the Vacation Voucher • Drawing for the iPad will be held at the end of each month and selected from survey responses for that month • One chance per person per month for the iPad drawing • Winners will be notified via email • Only US Legal Residents are eligible • Complete drawing rules can be found at: http://www.audiocodes.com/uc-migration-series
8 x iPad 3s
$2,000 Vacation Voucher!
Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.
UC Migration with Microsoft Lync Series
Branch Office Deployments and Survivability
Call Recording and Compliance with UC Unified Messaging - Integrating the Desktop
Implementing IM/Presence/Voice & Video
Emergency Services and E911 with UC
Moving off the PBX
SIP Trunking – Turning on the Cost Savings
UC Mobility - Taking it on the Road
Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.
Today’s Presenters
Alan D. Percy Sr. Director, Marketing NA
Tarek Radi
Senior Program Manager
Alex Beletsky
Microsoft Solution Architect and Principal
Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.
Today’s Agenda
What’s Next?
Survey / Feedback Q/A
Introductions and Housekeeping
Survivability and Branch Offices - AudioCodes
Introduction to the SBA - Microsoft
A Customer Experience – Sentri
SBA Product Portfolio - AudioCodes
Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.
Vertical Markets with Branch Offices
Financial Services and
Insurance
Education Government (Federal, State
and Local)
Retail
Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.
Why Worry?
Phone Service Restored after Vandalism April 9, 2009
Some 17 hours after critical fiber-optic cables were cut by
someone who climbed down a manhole early Thursday morning,
phone service was finally restored to Morgan Hill and Gilroy and parts
of Santa Cruz and San Benito counties.
But earlier in the day it was as if time turned back a
generation. No landlines. No cell phone service. No Internet
connection or working ATMs.
If people had emergencies, they were told to run outside
and flag down passing patrol cars or drive to the nearest fire station.
Firefighters perched on a hilltop to scout for fires. Banks locked their
doors, issued handwritten receipts for deposits and allowed only one
person inside at a time.
Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.
Range of Architectures
Fully Centralized Fully Distributed
?
Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.
Fully Distributed Architecture
Router /
Switch
Router /
Switch
Router /
Switch
Router /
Switch
Branch #1
Branch #2
Branch #3
Branch #4
PSTN Lync
PSTN Lync
PSTN Lync
PSTN Lync
Corporate
WAN
Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.
Fully Centralized Architecture
Corporate
WAN
PSTN VoIP
Gateway
Router /
Switch
Lync
Router /
Switch
Router /
Switch
Router /
Switch
Branch #1
Branch #2
Branch #3
Branch #4
Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.
What’s Realistic?
• No one solution is perfect for all enterprises
• Hybrid Centralized / Distributed Architecture • Balancing the benefits of each
• Mitigating the risks
Fully Centralized Fully Distributed
Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.
Answer: Hybrid Architecture with Branch Appliances
Router /
Switch
Router /
Switch
Router /
Switch
Router /
Switch
Branch #1
Branch #2
Branch #3
Branch #4
PSTN SBA
PSTN SBA
PSTN SBA
PSTN SBA
Corporate
WAN
PSTN VoIP
Gateway
Lync
Data Center
Lync
Server
Pool
Edge
Server SBA
Branch Office
PST
N
WAN
Blade server with…
Window Server 2008 R2
+
Microsoft Lync Server 2010
Mediation Server
+
Registrar
+
PSTN Gateway
Enterprise = 500 or more PCs
Upper Midmarket = 250 to 499 PCs
Core Midmarket = 50 to 249 PCs
Circuit
Packet
Users
Large Branch (>1000 users)
Medium Branch - (25 to 1000 users)
25
1000
Survivable Branch Server
or
Standard Edition Server &
Separate Media Gateway
SBA
v1 or v2
SBA
Data Center
Active Directory
AD & DNS
PSTN
WAN
SBAv2
0
Technician connects
to WEB based GUI,
IP Configuration.
SBA Drop Shipped
to Branch with
Software installed
Join to Domain
&
complete SW
configuration.
Start CS services.
Finish GW Config
and test PSTN
Connectivity with
temp user account.
Active
Directory
Computer
Add SBA to
the Topology.
Move Users
to the SBA.
Enable CS Replication.
SBA downloads
topology &
configuration.
Request & Assign Certs.
Lync Partner Technician
(Branch)
Lync Admin (Data Center)
Branch Office(s)
SBA receives & processes
replication
Change Normalization Rules
Change Routing Rules
Change User Policies
Lync Central Management Server
Store Configuration
Replicate to SBA
Replicated
to the SBA
Lync Admin (Data Center)
Branch
Data Center
Lync Server Enterprise Edition
Pool
Lync Server
Director
Branch Office
SBA
Bob
Active Directory
Active Directory Domain
Services
Domain Name Server
2. TLS to Director Pool. SIP Register
1. DNS SRV Query
3. https;//PoolFQDN/CertSvc
5. SIP Register
4. Certificate Replication
6. SIP-TLS* Register
200 OK
(Cert Auth)
Client caches SBA FQDN**
And IP Address
Response: (Multiple) Director Pool FQDN
Response: 401 Redirect to Cert Provisioning
Response: 301 Redirect
Primary: SBA FQDN, Backup: EE Pool FQDN
IIS - IWA Auth Get Certificate
SBA Down Users register w/Backup
registrar in the datacenter
WAN Down Branch user: No change
External: Register to pool
Normal Mode User Registers with SBA
SBA
Data Center
Lync
Server
Pool
Edge
Server
PSTN WAN
SBA
Data Center
Edge
Server
PSTN WAN
SBA
Data Center
Edge
Server
PSTN WAN
Lync
Server
Pool
Lync
Server
Pool
Features Available with WAN Down
PSTN Inbound and Outbound calls
Intra-Site calls, Inter site calls (PSTN Rerouting)
Hold, Retrieve, Transfer
Authentication, Authorization
Voicemail Deposit
Voicemail Retrieve (through PSTN)
Call Forwarding, SimulRing, Boss-Admin, Team-
call
Call Detail Records (CDR)
All 2 Party Intra Site communications
Audio Conferencing through PSTN
Contact Search Features Unavailable
Inter-site Data (IM, App Sharing, etc.)
Conferencing (IM, Video and Web)
Presence & DND based routing
Modify Presence or Change Call Forwarding
Settings
Contact List
Response Group and Call Park
WAN Up
All Features Available WAN Down
Basic Voice Features Available
Resilient Lync clients: Lync, Lync Attendant Console, Lync Phone Edition
Branch Client Media and Signaling Paths WAN Available
Media
Signaling
Intra-Branch Signaling/media don’t traverse WAN
SBA routes the call between the
users
SBA
Data Center
Lync
Server
Pool
Edge
Server
PSTN WAN
Branch PSTN Calls SBA sends call to the PSTN
No WAN involved
SBA
Data Center
Lync
Server
Pool
Edge
Server
PSTN WAN
Inter-Branch / HQ Calls Signaling/media traverse WAN
SBA routes the call to the other pool
SBA
Data Center
Lync
Server
Pool
Edge
Server
PSTN WAN
Branch User through
Edge Call Routing through SBA
WAN used for Signaling, not Media
SBA
Data Center
Lync Server
Pool Edge
Server
PSTN WA
N
Branch Client Media and Signaling Paths WAN Available
Media
Signaling
Intra-Branch Calls Two-party voice/video/IM/App Sharing
Audio Conferencing through PSTN
No Presence or Video
Conferencing
SBA
Data Center
Lync
Server
Pool
Edge
Server
PST
N WA
N
Inter-Branch/HQ Calls SBA Initiates PSTN Rerouting
Media is over PSTN (Voice Only)
SBA
Data Center
Lync
Server
Pool
Edge
Server
PST
N WA
N
Branch Client Media and Signaling Paths Media
Signaling
SBA Down Clients register w/Backup Registrar in
DC
Functionality driven by pool over WAN
No functionality loss
SBA
Data Center
Lync Server
pool Edge
Server
PST
N WA
N
External Branch User Remote user has full functionality
(excepting inbound PSTN)
through data center pool
SBA
Data Center
Lync
Server pool Edge
Server
PST
N WA
N
Branch Client Media and Signaling Paths Media
Signaling
Data Center
Lync
Server
Pool
Edge
Server
GW
Branch Office
PSTN
WAN
USB
3G/4G
3G/4G
Router
Signaling
Media
Sign Up
• Join Microsoft Connect
• Join Microsoft Partner
Network
• Sign NDA
• Get access to
interoperability
specification, test plan,
and test tool
• Complete self- test
matrix using test
tool
• Sign test / support
contract with
TekVizion
• Review self-test
results with
Microsoft and
TekVizion
•Pass formal test
with TekVizion
For detail, visit the web site at http://technet.microsoft.com/UCOIP
The Microsoft UCOIP team can be contacted at
• Join TSA Net
• Create Office Lync
Server Quick Start
Guide
• Provide URL for SBA
for Technet web page
• MSFT promote
qualified SBA to its
channel
Qualified Partner
Formal Test Self Test
http://technet.microsoft.com/en-us/library/ff799213.aspx
http://technet.microsoft.com/en-us/library/gg398849.aspx
http://lync.microsoft.com/en-us/why-choose-lync/Pages/case-studies.aspx
Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.
Branch Office Survivability – Real World Experiences
Alex Beletsky
Microsoft Solution Architect and Principal
2012 East Region
Partner of the Year
Northeast Partner of the Year 2012, 2011 & 2010
Only Partner to Win 3 Consecutive Years
2011 Awards Voice & VTSP
Israel - Development &
Engineering
Business since 1999
• Implement a standard IM/Presence System
for everyone in the company
• Bring Web and Audio Conferencing in-house
to realize savings
• Provide ability to integrate into Video Conferencing
platform when required
• Provide a slow migration with little to no impact on
the user base in a way where Cisco can be
decommissioned in the future without re-architecting
the solution
• Implemented Lync in line with current Cisco Environment
• Implemented reciprocal Dial plans to allow interoperability
• Enabled Lync conferencing for all employees
• Completed the project in 8 weeks from planning to fully deployed
• Implement Lync as a PBX
• Competitive situation with Cisco
• Implement a standard IM/Presence System for
everyone in the company, including UK, Europe
and China
• Bring Web and Audio Conferencing in-house to
realize savings for internal and external meetings
• Cutover over a weekend
• Upgrade Exchange to 2010 and implement UM
• Bring up Lync alongside of Cisco for testing purposes
• Implement SIP trunking for conferencing along side PRIs for inbound dialing
• Deployed local Lync pool in Europe to serve that market
• Improved employee productivity by allowing real-time access anywhere in the world without a VPN
• Replaced WebEx with Lync conferencing which is saving money every month
© 2011 AudioCodes Ltd.
All rights reserved.
AudioCodes Confidential Proprietary
Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.
Migrating to Unified Communications
with Microsoft Lync July 2012
Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.
AudioCodes - Survivable Branch Appliance (SBA)
Mediant 800 Mediant 1000 Mediant 2000
Target Applications Small Branch Mid Density Applications High Density Applications
Maximum Channels 24 120 480
Maximum Registered Users 500 1,000 1,000
Supported Voice Configurations FXS, FXO, BRI, E1/T1 (Factory Configured)
FXS, FXO, BRI, E1/T1 (Field Upgradable)
E1/T1 (Software Scalability)
LAN Ports 12 ports with POE 3 ports (MSBG only) none
Voice Coders G.711, G.726, G.723.1, G.729A, GSM-FR, MS-GSM, Microsoft RTA
Supported Operation Modes Media Gateway , MSBG (WAN Access, LAN & Data Routing)
and E-SBC
Media Gateway , MSBG (WAN Access, LAN & Data Routing)
and E-SBC
Media Gateway
CPU Intel Atom 1.6 GHz Core2 Duo 1.5 GHz Core2 Duo 2.16 GHz
Fax and Modem Transport T.38 compliant (real time fax), Automatic bypass to PCM or ADPCM
Power Supply Universal 90-260 V AC Universal 90-260 V AC or redundant AC Universal 90-260 V AC or redundant AC,
or single -48 V DC
Physical 320mm x 345mm x 1U 1U high, 19-inch wide rack mount
Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.
Partners: Get started with your NFR / Lab Discount!
Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.
Our Next Session
Call Recording and Compliance with UC
Partners: August 14, 2012 End-Users: August 16, 2012 • Needs and Challenges
• Applications for Call Recording
• Compliance and Regulation
• Best Practices - SmartTAP Call Recording
• Customer Case Study
Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.
Survey Time!
$2,000 Vacation Voucher!
We appreciate your feedback!
Please complete the short survey
http://www.surveymonkey.com/s/UCMIGRATION6
8 x iPad 3s
Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.
Q/A and To Learn More:
• Questions: Use the Q/A menu on Live Meeting
• To request immediate follow-up: www.audiocodes.com/Lync
• More on Lync solutions: • Whitepapers
• Recorded webinars
• Videos
• Datasheets/Brochures
• Social Media • LinkedIn - AudioCodes / Lync Resource Center Group
• Twitter – @AudioCodes or @AlanDPercy Booth #808
October, 2-4, 2012 Austin, TX
See us at:
© 2011 AudioCodes Ltd.
All rights reserved.
AudioCodes Confidential Proprietary
Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.
Thanks!
More on Lync solutions at: www.audiocodes.com/Lync
Alan D. Percy [email protected]
Twitter: @AlanDPercy