Michael Logan 2865 Taylor Street, Eugene, Oregon 97405

541.844.8095 ● m.john.logan@gmail.com; www.linkedin.com/in/mikejohnlogan Experience: Project Manager, Personnel Source (contract assignment - Eugene Water & Electric Board (EWEB)) 12/2013 – 9/2014

• Mobile Work Management Project: Planned and deployed tablets and other mobile devices in EWEB's operations transitioning from VPN to a private wireless network to connect field staff to an Oracle WAM system.

Principal Project Manager, Eugene Water & Electric Board (EWEB) 01/2011- 12/2013

• Advanced “Smart Meter” Pilot Project: Recruited participants within 10 neighborhoods and installed advanced “smart” meters, a web portal and in-home “real time” energy use display equipment. Researched customer behaviors, perceptions and attitudes on advanced metering technology collaborating with the University of Oregon.

• Municipal Steam Utility Decommissioning Project: Designed & completed a phased energy transformation of Eugene’s downtown core business district from a century old central district heating plant by converting 58 buildings to energy efficient alternative fuels. This four year conversion effort reduced annual EWEB operating costs by $3m, saving downtown customers $2m in annual heating costs and avoided a $20m capital investment.

• Energy Program Re-Design Plan: Identified new demand-side management strategies, targets and staffing plans to align with board policy, new technologies, targeted markets, sagging wholesale prices and flat load forecasts.

• Work & Asset Management Program: Supported the development of business cases for installing an asset management system and retire 21 legacy business systems. Wrote project plans, metrics and team communications.

• Customer Service Improvement Projects: Initiated service level standards to reduce wait times during a two year surge in contact center volume. Achieved PCI compliance in CIS, IVR, customer records and archiving systems.

Key Accounts Program Manager, Eugene Water & Electric Board (EWEB) 7/ 1996–12/ 2010 • Founded & managed EWEB’s Key Accounts Services business function. • Managed the Customer Relationship Management functions servicing EWEB’s top revenue producing accounts. • Responsible for servicing power sales agreements for EWEB’s largest contract customer accounts. • Established Customer Contact Officer role and communications during storm events (Incident Command System) • Served as Customer Appeals Officer during one of the most challenging economic downturns on record. • Secured the Board resolutions needed to initiate the “Steam Utility Transition Plan” and complete the project. • Developed methodologies for the EWEB’s local, regional and national cost comparison & price trending. • Managed the utility’s telecommunications business development function and facilitated a citizen Technical Group. • Organized and managed the assembly of EWEB’s business case for a $33m investment in advanced metering. • Oversaw the administration of $35m in annual contract customer billings. • Developed EWEB’s first successful venture into web-based energy use information services. • Deployed EWEB’s first advanced metering technology system and load research platform. • Saved $6m in wholesale energy in 6 months by securing and initiating large customer load curtailment contracts. • Designed and planned programs for customer events hosting largest accounts, elected officials and industry experts.

Business Programs Section Manager, Eugene Water & Electric Board (EWEB) 12/1989- 12/2003 • Developed and managed EWEB’s “demand side” energy management programs targeting business customers. • Managed a section with technical and engineering staff of 15 FTEs; administered a $5.5m annual budget. • Consistently met or exceeded annual energy efficiency targets of 1.5 – 2.0 average megawatts of energy savings. • Wrote and managed EWEB’s inaugural business sector work plans funded by the Bonneville Power Administration. • Co-founded EWEB’s “Power Quality Program.”

Residential Programs Manager, Eugene Water & Electric Board (EWEB) 12/1983- 12/1989

• Developed and managed EWEB’s residential “demand side” energy management programs and services. • Managed a staff of 25 FTEs; administered a $3.0m - $6.0m annual budget. • Successfully launched one of the nation’s first bond-financed utility conservation programs. • Completed a three year, $17m bond-financed energy efficiency contract on schedule and on budget. • Achieved 75% penetration into the electric space heating market within EWEB’s service territory, including rentals. • Managed state, regional and local partnerships for low-income energy assistance and weatherization services. • Established, developed and administered EWEB’s initial energy efficiency loan program, • Successfully targeted 10,000 non-participants for loans, preventing a $1m loss due to “dry hole” energy audits.

Education B.B.A., Charles H. Lindquist College of Business, University of Oregon Major Emphasis: Business Administration Skills Effective project planning & implementation; advanced metering & energy use information technology; energy management and efficiency; electric & water utilities; effective leader / change manager & ability to produce results