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Jeffrey Miller422 Dominion Oak Circle Cary, NC 27519 | (919) 288-4922 | [email protected]
Experience
Benefits Administrator | FIDELITY INVESTMENTS | DURHAM, NC | AUGUST 2014-APRIL 2015 (Contract)
Managed a high-volume workload within a deadline-driven environment, resolving an average of 250 inquiries weekly and consistently met performance benchmarks in all areas
Utilized and navigated internal resources including systems, online resources and business partner relationships to arrive at the right solution for the client Utilized Software-as-a-Service, and databases to process customer requests and resolve inquiries for clients
Managed a site-wide database for manager in regards to service level agreement tickets, ensured the customer tickets were resolved by end of day
Project Management; Managed a small team, delegating research request for them to have complete by the end of the business day
SaaS Database Management; used a database tool to pull tickets from the site and ran updates to determine how much delegating was necessary, Ability to handle multiple competing priorities
Sales Support | Fastenal | Washington, NC | May 2013-January 2014
Performed cycle counts of merchandise 3-10 times a month Handled deposits, tills, and closing responsibilities, on average $300.00-$500.00 a week Completed multi thousand dollar sales Delivered merchandised orders to national contract buyers
Customer Service Associate | Target | Greenville, NC | August 2012-May 2013 Operated cash register and maintained a clean environment Identified sales opportunities and built awareness towards new products Supported guests to create a positive experience Completed an average of 150 fast and accurate transactions daily
Customer Service/Food Preparation | Bruegger's Bagels | Greenville, NC | Jan 2012-August 2012 Assisted with weekly inventory counts and product placement Balanced the cash register regularly, average amount of $100-$150 by end-of-day Prepared meals and provided excellent service
Seasonal Customer service | T.J. Maxx | Goldsboro, NC | January 2011-August 2011 Conducted the training for new hires occasionally during peak times Balanced the cash register daily and successfully kept accurate amounts, typically $200-$300 daily. Managed store inventory and merchandise placement
Education :
East Carolina University| Bachelor of Science Business Administration| Management | May 2014
Skills :
Microsoft Office, Customer Service, Interpersonal, Verbal and Written, Clerical, Leadership
Volunteer Experience:
Key Club International, Soup Kitchen Volunteer, Trick-or-Treat for Unicef, Relay for Life Volunteer
