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MIMO/Stacking (Including Tx SET Version 2.0) Post Implementation Success Report. Post Implementation Success Report. Benefits Expected (as presented to RMS prior to implementation) Significant reduction in NFI rejects Significant reduction in need for Safety Net Move-Ins - PowerPoint PPT Presentation
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1
MIMO/Stacking(Including Tx SET Version 2.0)
Post Implementation Success Report
2
Post Implementation Success Report
Benefits Expected(as presented to RMS prior to implementation)
– Significant reduction in NFI rejects
– Significant reduction in need for Safety Net Move-Ins
– Better manages customer expectations (Dates, billing, etc.)
– Fewer backdated clean up efforts
– Fewer Cancel/Re-bills
– Helps keep systems in sync
– Reduces UFE
– Reduces transaction volume
– Expedites connecting and billing the customers by the correct CR
– Improves transaction reliability
3
Post Implementation Success Report
Benefits Expected (grouped into 8 categories)1. Significant reduction in NFI rejects
• 7 statistics2. Significant reduction in need for Safety Net Move-Ins
• 6 statistics3. Expedites connecting and billing the customers by the correct CR / Better
manages customer expectations (Dates, billing, etc.)• 6 statistics
4. Fewer Cancel/Re-bills / Helps keep systems in sync• 4 statistics
5. Reduces UFE / Helps keep systems in sync• 2 statistics
6. Fewer backdated clean up efforts / Helps keep systems in sync• 4 statistics
7. Reduces transaction volume• 7 statistics
8. Improves transaction reliability• 2 statistics
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Post Implementation Success Report
Percent of NFI Rejects by Order Type1.1.1 – Benefits 1,2,3,&7
4.14%
0.01%
2.00%
0.01%
1.43%
0.00%1.20%
0.08%0.93%
0.00%0.98%
0.00%1.02%
0.00%
3.33%
0.15%
3.31%
0.18%
3.49%
0.17%
3.74%
0.16%
3.15%
0.17%
3.11%
0.15%
3.13%
0.19%
1.86%
0.14%
1.59%
0.16%
1.79%
0.14%
1.95%
0.14%
1.51%
0.13%
1.61%
0.14%
1.46%
0.16%
2.06%
0.01%
2.10%
0.01%
2.18%
0.03%
2.13%
0.00%
1.76%
0.00%
3.49%
0.00%
2.27%
0.00%0.00%
2.00%
4.00%
6.00%
8.00%
10.00%
12.00%
2003 2004 2003 2004 2003 2004 2003 2004 2003 2004 2004 2005 2004 2005
Aug Sep Oct Nov Dec Jan Feb
Switch
Move-Out
Move-In
Drop to AREP
NFI Rejects
Order Type
5
Post Implementation Success Report
Quantity of NFI Rejects by Order Type1.1.2 – Benefits 1,2,3,&7
6281 242 1 246 172 1 121 121 125
7130
388
6996
383
7429
335
6541
303
6058
323
6114
306
6040
351
1454
8
1375
5
1228
13
851
1
882
2
1311
1
727
2145
216
1939
209
2101
178
1960
173
1649
158
1793
157
1673
1740
2000
4000
6000
8000
10000
12000
2003 2004 2003 2004 2003 2004 2003 2004 2003 2004 2004 2005 2004 2005
Aug Sep Oct Nov Dec Jan Feb
Move-Out
Switch
Move-In
Drop to AREP
Sum of Quantity
Order Type
NFI Rejects have been reduced by an average of
94.7%
6
Post Implementation Success Report
Quantity of All Rejects by Order TypeRejects for DUP – Duplicate and DOT – Duplicate Original Transaction Id have been removed
1.1.4b – Benefits 1,2,&7
2185 1672715 267 982 269 576 317 473 226 416 380 363 98
10755
3544
11717
2900
10215
2634
9008
2555
10136
2625
8947
2579
8544
2473
5686
4389
5872
3719
5257
3131
5310
2877
4895
2835
5160
2416
4587
2372
4184
3794
3825
2169
3936
1637
4026
1369
5294
4375
3157
1564
2329
1427
0
5000
10000
15000
20000
25000
2003 2004 2003 2004 2003 2004 2003 2004 2003 2004 2004 2005 2004 2005
Aug Sep Oct Nov Dec Jan Feb
Switch
Move-Out
Move-In
Drop to AREP
Rejects for DUP - Duplicate and DOT - Doplicate Original Transaction Id have been removed
Average rejects on Switches decreased by 38.9%Average rejects on Move-Outs decreased by 43.5%Average rejects on Move-Ins decreased by 72.1%Average rejects on DTAs decreased by 40.9%Average rejects on All Enrollments decreased by 56.3%
7
Post Implementation Success Report
Success Rate of Accepted Move-InsCompletion percentage of orders once they have been accepted – does not include rejected requests
1.3.2 – Benefits 1 & 8
50.00%
60.00%
70.00%
80.00%
90.00%
100.00%
2004 2005 2004 2005 2003 2004 2003 2004 2003 2004 2003 2004 2003 2004
Jan Feb Aug Sep Oct Nov Dec
(Discludes rejected requests)This chart shows the completion percentage of orders once they are Accepted
The success rate of Service Orders that are not rejected has dropped by an average of 0.001%
The purpose of this chart is to show that while reduced the number of orders being reject, it did not result in an increase of orders being cancelled. The reduction in rejects has led directly to an increase in successful orders.
8
Post Implementation Success Report
Quantity of Backdated Move-In RequestsMeasures Move-Ins with a requested date that is earlier than the date the request is received by ERCOT
1.6.1 – Benefits 1,2,4,6,7, & 8
11295
5392
12395
3097
10432
2998
8357
2651
12238
3327
8414
3093
7885
3283
0
2000
4000
6000
8000
10000
12000
14000
2003 2004 2003 2004 2003 2004 2003 2004 2003 2004 2004 2005 2004 2005
Aug Sep Oct Nov Dec Jan Feb
Backdated Requests
Does not include orders that are completed in the past but were requested in the future
This represents a 66.4% average reduction in requests for Back-Dated
Move-Ins
9
Post Implementation Success Report
Quantity of Re-Bills on Final UsageMetrics for Move-Ins and Switches only
1.4.1 – Benefits 1,2,3, & 4
13604
9433
12669
8753
11705
7462
89368136
10710
7058
8409
7055
9470
3134
0
2000
4000
6000
8000
10000
12000
14000
16000
2003 2004 2003 2004 2003 2004 2003 2004 2003 2004 2004 2005 2004 2005
Aug Sep Oct Nov Dec Jan Feb
This represents a 32.4% decrease in the use of the Cancel/Re-Bill process
Cancel Rebills have been reduced, as expected, due to an improved CWE process, reduction in need for Safety Net, reduction in NFI, imroved transaction reliability, and other MIMO initiatives.
10
Post Implementation Success Report
Cancelled with ExceptionQuantity of orders cancelled for A95 – Cancelled with Exception
2.2.2 – Benefits 3,4, & 6
73
193
7460
84
22 18 17
65 59
3445 42
239
0
50
100
150
200
250
300
2003 2004 2003 2004 2003 2004 2003 2004 2003 2004 2004 2005 2004 2005
Aug Sep Oct Nov Dec Jan Feb
Quantity of orders cancelled for A95 - Cancelled w ith Exception
Prior to MIMO, these orders almost always resulted in - Out of synch conditions - Safety Net orders - Backdated Move-In requests - DEV issues - Cancel/Re-bills.These order no longer cause these adverse conditions.
11
Post Implementation Success Report
Invalid ESI ID RejectsQuantity of Move-Ins rejected for A76 – Invalid ESI ID
2.1.2 – Benefits 7
0
500
1000
1500
2000
2500
3000
3500
4000
4500
5000
Apr-03
May-03
Jun-03
Aug-03
Sep-03
Oct-03
Nov-03
Dec-03
Jan-04
Feb-04
Mar-04
Apr-04
May-04
Jun-04
Jul-04 Aug-04
Sep-04
Oct-04
Nov-04
Dec-04
Jan-05
Feb-05
Quantity of Move-Ins rejects for A76 - Invalid ESI ID
Mid-Term MIMO Stacking
Mid-Term MIMO reduced the frequency of rejections for Invalid ESI ID by 71.3%
Stacking reduced the frequency of rejections for Invalid ESI ID by 40.1%
Total reduction in rejects for Invalid ESI Id is 82.8%
12
Post Implementation Success Report
Percent of Drop to AREPs with an 814_14Percent of Drop to AREP orders where ERCOT generated an 814_14 Enrollment Request to the AREP
4.11.1b – Benefits 7
93.39% 95.91% 98.22%
75.80%
97.99%92.60%
99.03%
88.50%
99.19%
49.44%
99.22%
53.91%
99.15%
70.51%
0.00%
10.00%
20.00%
30.00%
40.00%
50.00%
60.00%
70.00%
80.00%
90.00%
100.00%
2003 2004 2003 2004 2003 2004 2003 2004 2003 2004 2004 2005 2004 2005
Aug Sep Oct Nov Dec Jan Feb
Percent of requests w here ERCOT generated an 814_14 drop notif ication to the AREP
There has been a 23.2% reduction in volume of 814_14 transactions by percentage of initiating
814_10s
13
Post Implementation Success Report
Percent of Move-Out to CSAs with an 814_22Percent of Move-Out to CSA orders where ERCOT generated an 814_22 Enrollment Request to the CSA CR
4.12.1b – Benefits 7
101.00% 103.04%98.26%
80.69%
101.01%
107.61%
101.14%95.27%
97.76%95.01%
98.36%
92.27%
98.56%
88.46%
50.00%
60.00%
70.00%
80.00%
90.00%
100.00%
110.00%
2003 2004 2004 2005 2003 2004 2003 2004 2003 2004 2003 2004 2004 2005
Aug Feb Sep Oct Nov Dec Jan
Percent of requests w here ERCOT generated an 814_22 notif ication to the CSA CR
The average number of Move-Out to CSA Orders that receive 814_22s has decreased by 4.8%
14
Post Implementation Success Report
Quantity of Orphan AccountsTDSPs provided quantity of Orphan Accounts at the end of each month
1.5.1 – Benefits 5
15
Post Implementation Success Report
Quantity of Safety Nets Requested1.2.1
16
Post Implementation Success Report
Quantity of Safety Nets without EDIQuantity of orders where EDI was not received by the time the order was worked
1.2.1b
17
Post Implementation Success Report
Concurrent ProcessingConcurrent processing of transactions was a major part of Stacking.
The following details the occurrences of multiple service orders completing successfully – Benefits 1,2,3,4,& 6:
– Multiple Move-Ins – 15,224 occurrences
– Drop to AREP prior to a Move-In - 580 occurrences
– Drop to AREP prior to a Switch - 175 occurrences
– Switch prior to a Move-In - 362 occurrences
– Switch prior to a Move-Out - 149 occurrences
– Multiple Switches – 69 occurrences
– Drop to AREP prior to a Move-Out - 49 occurrences
Orders were successfully processed concurrently a total of 16,606 times between August and February
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Post Implementation Success Report
Other Stacking Stats:– There has been a 27.2% reduction in the average number of
rejects for Move-Ins leapfrogging. (1.6.3)
– The Move-Out retry is effective in allowing appropriate Move-Outs to be processed instead of being rejected. (4.1.1)
– To ensure that Move-Outs and Drop to AREPs are properly authorized, ERCOT is canceling Move-Outs and Drop to AREPs at the evaluation window if the REP is no longer the REP of Record. (4.2.1 - Benefits 3, 5, &6)
• August through February Volume – 5,199
– ERCOT is successfully canceling Move-Outs when they are scheduled on the same day as a Move-In on the same ESI ID. This contributes to market synchronization. (4.4.1)
• August through February volume – 30,847
19
Post Implementation Success Report
Other Stacking Stats (cont.):– Drop to AREPs are being successfully canceled when scheduled
on the same ESI ID as a Switch with the same or later date. This is helping to enforce the customers right to choose. (4.5.1)
• August through February Volume – 5,510
– The new iteration counter is allowing REPs to submit multiple Date Changes on a single order and these are helping to ensure the customer is getting the last date they requested. (4.13.1)
– Market participants are now electronically notified of Duplicate transactions. (4.14.1)
• August through February Volume = 55,864
– TDSPs are effectively rejecting backdated Move-Ins and Move-Outs that are not part of a coordinated back-office cleanup. (5.4.1)
• August and September Volume = 4194
20
Post Implementation Success Report
Questions?