Imagination at work

Minimizing Downtime: Keeping Your Centricity™ Business System Humming: An Application Perspective

David Banks – GE Healthcare, NPRT

Amy Hand – GE Healthcare, PMO

Pauline Troiano – GE Healthcare, NPRT

©2014 General Electric Company – All rights reserved.

This does not constitute a representation or warranty or documentation regarding the product or service featured. All illustrations are provided as fictional examples only. Your product features and configuration may be different than those shown. Information contained herein is proprietary to GE. No part of this publication may

be reproduced for any purpose without written permission of GE. DESCRIPTIONS OF FUTURE FUNCTIONALITY REFLECT CURRENT PRODUCT DIRECTION, ARE FOR INFORMATIONAL PURPOSES ONLY AND DO NOT CONSTITUTE A COMMITMENT TO PROVIDE SPECIFIC FUNCTIONALITY. TIMING AND AVAILABILITY REMAIN AT GE’S DISCRETION AND ARE SUBJECT TO CHANGE AND APPLICABLE REGULATORY CLEARANCE. * GE, the GE Monogram, Centricity and imagination at work are trademarks of

General Electric Company. General Electric Company, by and through its GE Healthcare division.

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Keeping your System Humming

This is part 1 of 2 sessions to discuss how to reduce unplanned downtime, and minimize headaches with the help of regular system maintenance. Each session will take a close look at Monitoring and Maintaining, Tuning, Purging and Backups. Come share your best practices!

Session One (B02_10 Fri 1:30-2:30) will focus on the Application process including: Proactive monitoring, global maintenance, and optimizing ETM performance.

Session Two (B03_10 Fri 2:45-3:45) will focus on the System process including: System monitoring tools, Cache configuration, and system purging recommendations.

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Systems Preview/Review

Monitor and Maintain System Maintain Current OS, Cache™, and Application

Version

Maintaining Journal Files

Performance OS level

Fragmentation – OS and cache

Review Cache Performance

Know Your System History

Monitoring Tools: System Monitor Console

Cache and System License

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Purging Your System Operating System Purging

Purging Data

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System Tuning

System Reboot

Global Mapping

Max Sizes

Cache Parameters

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System Backup

Back Up Testing and Restores

Review logs daily for errors

Tested through out the year

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Monitor and Maintain Applications

Application License

%ZIDLMF – License Management Reporting

%ZIDLMFD - License Cleanup Daemon

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On Going

Monitor Error Trap

Prevent disk space problems by proactively

monitoring for disk errors

Prevent application problems by proactively

monitoring for recurring errors

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Daily

Monitor Night Jobs

Verify that Night Jobs started

and completed successfully

Check Status Horolog

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Daily

Monitor Interfaces

Verify that interfaces are running

Ensure that queues are processing as expected

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Daily

Monitoring Tools: Centricity Business Proactive Monitoring Standard with Centricity Business v5.1 !

Proactively monitor automated processes across the Centricity Business product suite

Manage all monitors from a single workstation

Delivered with more than 30 standard monitors that can be modified to meet your business needs

Generates notifications and alerts based on unique thresholds and SQL based rules

Provides functionality to view alert history

19 On Going

Monitoring Tools: Centricity Business Proactive Monitoring

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Proactive Monitoring: Monitors

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Proactive Monitoring: Class Query

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Proactive Monitoring: Rules

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Proactive Monitoring: Rule Detail

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Proactive Monitoring: Rule Detail

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Proactive Monitoring: Alert

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Proactive Monitoring: Email / Text Notification

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Applications and Purging

Application Globals and Purging

Interfaces

UXERROR, UXLLPLOG, UXRCV, UXSND, ICHARGEX

Days to retain defined in Interface definition

Report Writer

UDQLDEX, UDQLDAT

Output globals from queries

Each query has number of days to retain

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As Needed

Application Globals and Purging

TES Audit Trail

TVAUDHD,TVAUDIT,TVAUDITEDATA,TVAUDITX,TVAUDITY,TVAUDTY,TVAUDTN

Setting in Dictionary 33021 days to retain /Run purge via F5,A5 in TES

HPA/ADT Audit trail

IAUD,IAUDX

System options/Number of Days to retain Reg/Visit Audit trail

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As Needed

Application Globals and Purging

Error trap

ZIDETRAP (houses all errors reported)

Only way to purge is to say Y to prompt “Delete errors more than 30 days old? N =>”

Security Plus

ZSECLOG (security log report)

Manually run purge (F6,A7 in Sec +)

Can also be added to NJ table or Periodic Jobs

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As Needed

Application Globals and Purging

Patient Confidentiality

AQPTS,AQPTSI

These are the live (AQPTS) and archive (AQPTSI) globals for the Patient Confidentiality module. Data from the live table can be archived to AQPTSI. Data from the AQPTSI global can be purged

BAR Statement Runs

ARSTATE

Dictionary settings in 207

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As Needed

Application Globals and Purging

EDI Purge

EDIOUT, EDIREF, EDIIN, EDIAPP, EDIXREF, EDITP, EDIQOB, EDIQIB, EDI997, EDIVER, EDIFILE, EDIERR, EDIAPPV

EDI globals for inbound/outbound messages and runs

The number of days to retain EDI data is defined for each Trading Partner in BAR F43/A20

Purging (auto or manual) is done via F43/A30, Action code G

The options under action G are to either Purge Selected Runs (action P) or Enable/Disable Auto Purge (action X).

33 As Needed

Application Globals and Purging

BAR EDI 835 Runs using ARTS

ARTEDI global

This global houses ARTs EDI run info (EDI 835). It is very common for clients to never purge this info because of possible auditing. However, the ability to purge does exist.

The number of days to retain EDI data is defined for each Trading Partner in BAR F43/A20

Purging is done via F43/A2/A3, Action code W

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As Needed

Application Globals and Purging

HMO Output Production Queue

HMOPRODQ

This global houses HMO Output production queue info. Allows the queuing of HMO member for form letter production and custom coded things like tapes and ID cards.

Purging is available via MCA F15/A6 for both A1 and A2. Both of these purge data from this global.

HMO Enrollment Globals

HMOENAL,HMOENHIS (reporting information)

MCA F15,A2,A16,A32

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As Needed

Application Globals and Purging

ETM

Routine Purging of Edit Type Tasks

**A/R follow up type tasks (INS FUP, Rej, Self Pay) should be kept as long as ETM notes are needed

Routine Purging of Events

Excellent instructions and documentation on the Knowledge Center

GBLOCKCOPY must be run to recover disk space freed up by purge

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As Needed

Applications and Tuning

ETM Views

Ensure SQL logic for views is written optimally

Dictionary 627 - Cache Query: ETM RPT Query Audit Trail Top N Run Times

Displays query views by execution time

Documentation: Tips and Tricks to Maximize

the Performance of ETM Views and Queries

https://engage.gehealthcare.com/docs/DOC-

35737

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As Needed

https://engage.gehealthcare.com/docs/DOC-35737https://engage.gehealthcare.com/docs/DOC-35737https://engage.gehealthcare.com/docs/DOC-35737

Table Tuning Helps maximize performance of ETM views and

queries

Creates better statistics that can be used by the

Cache SQL Optimizer to create a more efficient Query Plan.

In general, Table Tuning (preferably, run over the

weekend) is needed:

after a conversion of large data

if there are many new tasks inserted into the Task table

a large number of rows are added or removed from the table

39 As Needed

Applications Backup

Test Namespace/Backup

Always keep an up to date Test UCI/Namespace

Make changes in Test first and utilize TUS to move

changes from primary test to production

When upgrading always keep a prior version test

area around for reproducing issues

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As Needed

Test Environments/Web Servers

Always have an up to date test web server

Never update security patches w/out first checking

with compatibility

Documentation: GE Centricity™ Business Service

Packs and Critical Patches: Centricity Business

Development Testing

https://engage.gehealthcare.com/docs/DOC-35897

Always apply patches in test first then Production

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As Needed

https://engage.gehealthcare.com/docs/DOC-35897https://engage.gehealthcare.com/docs/DOC-35897https://engage.gehealthcare.com/docs/DOC-35897

Thanks for Attending