Ministry of Commerce Innovative Investors Services

Ministry of Commerce

Innovative Investor’s Services


Ministry of Commerce VisionMinistry of Commerce Vision

Bahrain Investor’s Center as Case StudyBahrain Investor’s Center as Case Study

Investment Climate AttributesInvestment Climate Attributes

Agenda

Initial Outcome (Result)Initial Outcome (Result)


MOC Vision “ To make Bahrain a global and competitive marketplace clustered

around knowledgedriven economy and to ,

become a model forinnovation and timely

customer services”

“To make Bahrain a global and competitive marketplace clustered

around knowledge driven economy, and to

become a model for innovation and timely

customer services”


Investment Climate Attributes

Based on World Bank Investment Climate Attributes …Based on World Bank Investment Climate Attributes …

SimplicitySimplicitySimplicitySimplicity

Single VisitSingle VisitSingle VisitSingle Visit

Democratic/OpenDemocratic/OpenEnvironmentEnvironment

Democratic/OpenDemocratic/OpenEnvironmentEnvironment

Legal ProtectionsLegal ProtectionsLegal ProtectionsLegal ProtectionsLow CostsLow CostsLow CostsLow Costs

SERVICE OrientedSERVICE OrientedDeliveryDelivery

SERVICE OrientedSERVICE OrientedDeliveryDelivery

TransparencyTransparencyTransparencyTransparencySpeedSpeedSpeedSpeed

InvestorInvestorSatisfactionSatisfactionInvestorInvestor

SatisfactionSatisfaction


SimplicitySimplicity

Single VisitSingle Visit

Democratic/OpenEnvironment


Legal ProtectionsLegal ProtectionsLow CostsLow Costs

SERVICE OrientedDelivery


TransparencyTransparencySpeedSpeed

InvestorSatisfactionInvestor

Satisfaction










Satisfaction

TransparencyTransparency

Where we are now:Online Information about businesses (50,000 company

records )

57 Services online ( G2G, G2C,G2B)

Business Inquiry ( Specific & General)

Electronic Gazette

Where we came from:

• Manual Operations, process & records

• Mandatory Personal Visits for all services











Satisfaction










Satisfaction

Capital Capital Direct Direct InvestmeInvestmentnt$ $ 1,000,000,1,000,000,000000Where we are now:

• Multiple delivery channels • Professional Services • One stop shop Services• Leveraging leading edge technologies

Professional Body

EDB

BMA

E & Y

KPMG

Pricewaterhouse

Jawad Habib

AlMohmood & Zu'Bi

Qays H. Zubi

Service Oriented DeliveryService Oriented Delivery

Where we came fromSingle delivery channelHuman Intervened Process

Where we came fromSingle delivery channelHuman Intervened Process











Satisfaction










Satisfaction

• Manual to Automatic

• Reduced Human Interventions

• Speedy Services

• Online Access to information

• Real Time Processing

Low CostsLow CostsCost OptimizationCost Optimization

•Average growth FDI is 4%

•Growth of C/R 23%











Satisfaction










Satisfaction

• Established regulatory framework …Company, Commercial, IPR, eTransaction …

• Property ownership

• Membership of International Organizations … WTO, WIPO …

• Corporate Governance• Anti money laundering

… World Check …

Legal ProtectionsLegal Protections











Satisfaction










Satisfaction

• Parliament

• Transparency of information/systems/decisions

• Membership of WTO means we play by the rules

• Partnership with the private sector

Democratic/Open EnvironmentDemocratic/Open Environment


Rationalization of forms (single application form), fees, procedures

One-Stop Shop … everything under one roof …

e-payment &

Online Services 24/7

Simplicity & SpeedSimplicity & Speed

Company Registration:2 Working Days process

Renewal :e- channels no need for visit

Other Amendments:2 Working Day process










Satisfaction










Satisfaction


“ A single contact point for all commercial

licensing”

“A single contact point for all commercial

licensing”

Single VisitSingle VisitSimplicitySimplicity









Satisfaction










Satisfaction


Bahrain Investors CenterBahrain Investors Center

NGO’s & Private sectorNGO’s & Private sector

Government SectorGovernment Sector

Public private partnership

• Ministry of Labour• BMA• Ministry of Health • Ministry of Information• Ministry of Industry• Ministry of Municipalities• Ministry of Electricity• Ministry of Interior• Ministry of Justice

• Microsoft

• EDB

• Chamber of Commerce

• Batelco

• E&Y

• Qais Al Zu’bi

• Ahli United Bank

• KFH House

• Supreme council for Women


Today & Tomorrow

80 % of the Commercial Registration can be completed within 24 hours.• 10 % Of the Commercial Registration can be completed in Less then 5 Days.• 10 % For special projects

The average time to Get a Commercial Registration approved by all the official parties is between 2 to 5 weeks.

•There is no cooperation between the official parties from the investors point view.

Previous Situation Previous Situation Previous Situation Previous Situation Current SituationCurrent SituationCurrent SituationCurrent Situation

Other

Ministries

Other

Ministries

Ministry

C

Ministry

C

Ministry

B

Ministry

B Ministry

A

Ministry

A

Other

Ministries

Other

Ministries

Ministry

C

Ministry

CMinistry

B

Ministry

B

Ministry

A

Ministry

A


Investor Center Business Model

Executive CommitteeExecutive Committee

Official

Services

Official

Services

Financial

Services

Financial

Services

Professional

Services

Professional

Services

Awareness

Services

Awareness

Services

e Investors Services e ChannelsInvestors Services Center

Multifunction Staff

Audit ServicesCustomer Relation

Integrated DatabaseTech

nic

al Su

pp

ort

Serv

ices

Legal A

dvis

ory

Serv

ices

Serv

ices

En

han

cem

en

t

Single Visit At BICSingle Visit At BIC










Satisfaction










Satisfaction


Successful Stories


PSPS

WorkWork /HomeHome

ICSICS

e-Cafee-Cafe

MobileMobile

KioskKiosk

MoLSAMoLSAPartnersPartners

MOFNEMOFNE

MunicipalityMunicipality MOIMOI DRSDRSCIOCIO

MOJMOJ

HealthHealth InteriorInterior

e Investor Concepte Investor ConceptNext Step

MoLSAMoLSAPartnersPartners

MOFNEMOFNE

MunicipalityMunicipality MOIMOIDRSDRSCIOCIO

MOJMOJ

HealthHealth InteriorInterior










Satisfaction










Satisfaction


Initial Outcome (Result)

•Increase in Web Uptake

•Redeployment of Back Office Staff (8)

•More Revenue Opportunities

•Net Saving of US$ 500,000 appox.•Average growth FDI is 4% •Growth of C/R 23%•Customer Satisfaction


Customer Appreciation

كتبت: أماني الخياط• التجارة تصدر السجل التجاري في نصف ساعة“•

“المعامالت توجه لتكثيف العمل اإللكتروني إلنجاز


Customer Appreciation

تحقيق: لطفي نصر•المستثمرون ورجال “•

األعمال: نحصل على السجل التجاري خالل

“ دقيقة30ونجح وزير التجارة .......“•

في تجميع معظم الوزارات أو الجهات

المعنية تحت سقف واحد وألول مرة في تاريخ

...“البحرين.


“ MOC portal has been selected by WSA as one of the world top

e-content 5”

Prof. Peter A. Bruck

Chairman of WSA

“MOC portal has been selected by WSA as one of the world top

5 e-content”

Prof. Peter A. Bruck

Chairman of WSA

“ Your vision, dedication and effort in promoting e-commerce and transparency have led the ,foundation of the ICT industry

not only in Bahrain, butthroughout the Arab region ”

Bill Gates

Chairman of Microsoft

“Your vision, dedication and effort in promoting e-commerce and transparency have led the foundation of the ICT industry,

not only in Bahrain, but throughout the Arab region ”

Bill Gates

Chairman of Microsoft

World Recognition


Lessons learnt

• Clear Vision & Mission

• Dedicated Team

• Partnering with the right people

• Creating a collaborative environment for operation

• Leveraging Technology


Thanks …

All Under One Roof to Serve The Investors …

Our journey has just started

Documents

Ministry of Commerce Innovative Investors Services