Hotel Management InformationSystem

Group A - 8

Agenda

Introduction – Hotel Ramee GuestLine Questions on Hotel MIS system Organization Hierarchy Flow of MIS Work Flow MIS Project Details POS system Screens Layout MIS Reports Conclusion

Ramee Guestline Hotel - Juhu is a delightful boutique

hotel conveniently located in the heart of Mumbai's famous Juhu beach area, a short drive from both the airports and the railway station. Just 100 meters from Juhu beach and within easy reach of Mumbai's new commercial and entertainment centre.

Ramee Guestline Hotel - Juhu Maintains the traditions of hospitality and service for which Ramee Hotels are renowned the world over. The commercial and financial hub of India and a shopper's paradise, Mumbai is home to a fascinating mix of traditions with an endless range of attractions from the ancient and modern world.

The person which we interact was Mr. Milind (EDP Manager for Juhu).

Introduction on Ramee Guestline Hotel

The following were the questions consider while getting information

What is the hierarchy system of your company and the flow of information?

what is the medium of coordination between inter department? What are the software used in the process? How does the MIS help the system ? How are able to calculate growth and profits in a certain period? Is there any updates done in the recent period to enhance the

MIS system? has it affected the organization? Is there any checks on the MIS system? Which are the levels of decisions taken at? Are there any back up plans? BCP ? securities?

Restaurant Manager

Main Chef Stores Manager Accounts

Bar Manager Disc Manager Restaurant Manager

Restaurant TeamDisc TeamBar Team

EDP Manager

EDP Team

Organization HierarchyHierarchy

Flow of M.I.S

Flow

StoresDept

Finance

Dept

KitchenDept

I TDept

Restaurant Basic Work Flow

Flow

Customer

RestaurantStaff

KOT

Order Interface

Kitchen Interface

Inventory Requirement

KitchenStaff

KitchenStaff

RestaurantStaff

StoresStaff

Store Interface

Order against KOT

Bill

Requirement Send

MIS Project

The MIS-Project plays a major role Maintenance of a master file (Details of Inventory) Maintenance of databases Maintenance of the Inventory records Co-ordination between Staff to improvements in the work

Cycle Co-ordination with the Finance to purchase or cash transaction Sending periodic process based reports (Daily/ Weekly/Monthly

) Showing Graphical trends of Growth, Volume( KOT

wise/Inventory wise/Hotel wise) Shows the revenue generated per day/week/month by Hotel Shows difference between the potential revenue and the

actual revenue generated by the process

POS system from Fiesta Corp. Microsoft Windows operating system Basic System which Can be used as Centralized Server LAN Network Client Server Application Routes/Switches Reports send to Head office as Excel file (System generated

reports on Crystal reports, which can be transfer in Excel file)

MIS Project (Technology & software used)

I.T. Manager

I.T. Executive 1 I.T. Executive 2 I.T. Executive 3 I.T. Executive 4

•Roles :•Maintenance•Upgrades•I.T. Administration

•Decisions•Installations•Securities

•Permissions•I.T. Managers•Program managers•Team managers•M.I.S. Team

EDP Department

Software• Windows 2000 server• Microsoft Outlook• Cisco Routing• Microsoft Office

I.T. Dept

KOT – Kitchen Order Taken Layout

Define Menu, Outlets where they are sold, Selling Price at different times.

Define Happy Hours. Define Waiters, Order Cancellation Reasons, Cooking Instructions,

Selling Price Types, KOT Printing Locations, Types of Discounts, Check cancellation Reasons.

It allows the user to create and print KOTs at remote locations. Integration with core modules enables two-way communication giving access to billing instructions and online posting of checks to Guest Ledger. Integration with Inventory, Recipe Costing & F & B Control modules provides management information for reordering, costing and variance monitoring.

Point of Sales

Define Time Limit For Hours (KOT)

Generate Bill (KOT)

KOT – Recipe Details

Item Master (Inventory)

Stock transfer (Inventory)

Stock Details on Outlets (Inventory)

Accounting MIS - I

Account Balances (Accounts)

Ledger Details (Accounts)

Purchase Voucher (Accounts)

Consumption by product and by category Inventory value by product and by category Consumption compared to sales – by category Combined inventory value of locations and stockroom Product list by sequence Purchase orders by Supplier Stock Receipt reports for each Purchase Order Request and Issues reports for activity between Storerooms and Sales

Centers. Product list by cost price Product list by sales price Full/empty bottle weight list Discontinued product list Value on hand for combined product locations Consumption compared to sales by category Products below PAR by supplier

MIS Report

Revenue summary (MIS)

Audit Trail Report (MIS)

Conclusion…

Flow of MIS/Data is a continuous chain Flow of information varies at various levels Prime decisions are done at top level management Smaller level decisions are done at every supervisory level There are several rooms for improvements for co

ordination to minimize the turn around time for tasks More innovations/ideas will certainly improve standards

Suggested Report (MIS)

Date

Mode KOT BAR Guest System Liquor Disc

Debit 1452 87546 2555 54866 4445

Master Card 215668 2121 21216 45424 474

Visa Card 1212157 3256 242 44 545

Cash 45656 445 548254 242 5454

Credit 240 0 0 0 0

Total 1475173 93368 572267 100576 10918

Suspended Amount 5000 484 700 0 0

Staff used 250 100 0 400 0

Total revenue for Day 1469923 92784 571567 100176 10918

Daily Collection report

Thank you……Thank you……