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MIS Applications
IIPM
Industry Specific - To input, capture, process, store, generate output and control business functions with information
MIS in CRM
Strategic Relationships with Existing customers Using customer information for better services Creating customer values and loyalty programs Implementing integrated CRM Solution strategy Attraction of new customers
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MIS in E-Commerce
Cross-selling and Up-selling mechanism Direct Marketing & Fulfillment Customer Support and Services Field service operations (extended support) Retention Management Online trouble ticketing Exa: eBay, WOOT, Zappos, Rediff-shopping
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MIS in Retail
Centralized Inventory & Stock Bills Management Customer Data Management CRM & Promotions RFID (For automated scanning of goods &
prices) Staff Scheduling and Performance
Management Exa: Big Bazzar, Pantaloons, etc.
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MIS in SCM
Supply chain replenishment Collaborative Planning Collaborative Product Management E-Procurement E-Logistics Supply chain Execution control E-Enabled strategic component supplier
relations Process outsourcing Example: Dell with Zero inventory level precision
working
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MIS in Special Areas
Government Organizations (Income-tax, BSNL, etc)
Non-Profit Organizations (CRY-donation mgmt, volunteer mgmt., contact mgmt., Finance mgmt.)
Corporate Performance (Balance Scorecard) Project Management Information System
(XIMB) Open Marketplaces (to manage business hub)
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Management Information Systems
IIPM
To input, capture, process, store, generate output and control business functions with information available
Information Systems – in market Transaction Processing Systems Marketing Information Systems Management Information Systems Decision Support Systems Executive Information Systems Online Analytical Processing
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How it works
User does Data Entry TPS will process records It will be stored in Databases User can generate filters and reports For single use, user can do enquiry processing
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Information System
It accepts inputs in the form of raw data, process them, and provide output in the form of information.
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Source: http://www.tutor2u.net/business/organisation/decisionmaking.htm
Organizational Decision Making
Functional Information Systems
Accounting Information Systems Finance Information Systems Manufacturing Information Systems HR Information Systems Marketing Information Systems Operations Information Systems
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Management Information Systems
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MIS for Strategic Planning & Decision Making
MIS for Tactical Planning & Decision Making
MIS for Operational Planning, Decision making and Controls
TPS & Inquiry responses
Characteristics of MIS
Management Oriented Management Directed Integrated Systems Common Data Flow Planning Subsystems Concept Common Database Flexibility
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Management Reporting
Periodic Scheduled Reports Exception Reports Demand Reports and Responses Push Reports
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Use of MKIS
Market Research and Forecasting Sales / Product Management Advertising and Promotion Sales-force Automation Interactive Marketing
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Use of Manufacturing IS
Manufacturing Execution System Process Control System Computer Integrated Manufacturing
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DSS – Decision Support System Computerized systems that supports in
decision making in organization at each level
Provides: Information Assets Data Figures Summary Reports Forecast Figures Evaluation of Decision Options
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DSS – Characteristics
Interactive Supports Decision Making Independent or as Sub-System Enhance Accuracy, Relevance, overall
effectiveness Flexible Quick and meaningful information
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EIS – Executive Information System Computerized systems that satisfies
informational needs of top executives Has combined features of DSS and MIS Mostly showcase graphical summary Have drilling down facility Used in crisis management, strategic planning,
employee relations, internal and external monitoring
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OLAP: Online Analytical Processing Drilling Slicing and Dicing Changing Displays Complex Modeling Time Intelligence
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MIS Design Process
Identification of user set and interfacing organizations
Identification of decision areas Definition of decision areas Development of a model of the system Decision model specification Specification of information requirements
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System Development Life Cycle
Requirement Gathering (Define) Planning of Software Model (Design Blue-
Print) Develop (User Interface, Logic, Code,
Database) Testing Deployment (Implementation) User Training Maintenance (Trouble Shooting)
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Implementation Process
Organizing for Implementation Developing Procedure for Implementation Train the Users Hardware & Software Acquisition Develop Forms for Data Collection Developing Files for Storage of Data Test System Cutover Documenting the System
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Evaluation Criteria
Improvement in Quality of Information Improvement in Quantity of Information Improved Decision-Making Improved Organization Performance Financial Objectives Customer Objectives
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