MIS-presentation

PREMIER o RECOGNISED o TRUSTEDPREMIER o RECOGNISED o TRUSTED

THE LEADER

In Nursing & Allied Health Education in Malaysia

MASTERSKILLUNIVERSITY COLLEGE OF HEALTH SCIENCES

PREMIER o RECOGNISED o TRUSTEDPREMIER o RECOGNISED o TRUSTEDMIS 750 OCTOBER 2009

Management Information Management Information System in Masterskill System in Masterskill

University College of Health University College of Health Sciences (MUCH)Sciences (MUCH)

Mohammad Hakimy Bin Abdullah Mohammad Hakimy Bin Abdullah 20083074552008307455Amienurul Faidzan Bt Mohd Amin Amienurul Faidzan Bt Mohd Amin 20083145072008314507Elyia Iryane bt Othman Elyia Iryane bt Othman 20083799012008379901


INTRODUCTIONINTRODUCTION

A university is concerned with A university is concerned with information, and the role of information in information, and the role of information in the delivery and creation of knowledge .the delivery and creation of knowledge .

Therefore, there is every reason to believe Therefore, there is every reason to believe that information technology (IT) revolution that information technology (IT) revolution will radically transform universities. will radically transform universities.

These changes will cause a redefining of These changes will cause a redefining of student, lecturer, and administrative staff student, lecturer, and administrative staff roles, needs, and expectations, and are roles, needs, and expectations, and are likely to cause profound shifts in likely to cause profound shifts in university functions and structures.university functions and structures.


Cont.Cont.

Gayle et al. (2003) suggested that every university Gayle et al. (2003) suggested that every university and college that aspires to be competitive in the and college that aspires to be competitive in the twenty-first century higher education environment twenty-first century higher education environment has to make the most effective use of IT. has to make the most effective use of IT.

Therefore, IT should be one important strategy, Therefore, IT should be one important strategy, among others, that must be pursued by any among others, that must be pursued by any university, especially those in developing countries university, especially those in developing countries

However, results from few studies conducted in However, results from few studies conducted in Malaysia suggested that most public universities in Malaysia suggested that most public universities in Malaysia have yet to implement comprehensive Malaysia have yet to implement comprehensive strategic IT plans (Ismail et al., 2007) and the strategic IT plans (Ismail et al., 2007) and the extent, mode and quality of IT utilization in the extent, mode and quality of IT utilization in the Malaysian academic environment are still behind Malaysian academic environment are still behind those of developed countries.those of developed countries.


Cont.Cont.

Therefore, using this approach, this study aims Therefore, using this approach, this study aims to investigate in greater depth the current to investigate in greater depth the current practices of IT application in MASTERSKILL practices of IT application in MASTERSKILL University College of Health Sciences (MUCH). University College of Health Sciences (MUCH).

To understand better the problems faced To understand better the problems faced MASTERSKILL, this study will specifically MASTERSKILL, this study will specifically examine current IT application, IT practices, examine current IT application, IT practices, and how IT is being used by the and how IT is being used by the MASTERSKILL to make university decisions. MASTERSKILL to make university decisions. Findings from this study are very important to Findings from this study are very important to the MASTERSKILL if they want to move into the MASTERSKILL if they want to move into the top tier and be among the world top-the top tier and be among the world top-ranked universities.ranked universities.


BACKGROUND OF BACKGROUND OF ORGANIZATIONORGANIZATION

MASTERSKILL University College of Health MASTERSKILL University College of Health Sciences (MUCH) was established on 1 January Sciences (MUCH) was established on 1 January 2000 with the noble mission of becoming the 2000 with the noble mission of becoming the premier college in providing holistic education premier college in providing holistic education in Nursing and Allied Health in the national and in Nursing and Allied Health in the national and international health care industry.international health care industry.

The aims - to contribute towards the nursing The aims - to contribute towards the nursing profession and to meet the health needs of the profession and to meet the health needs of the community and the nation. community and the nation.

It prepares graduates to function effectively in It prepares graduates to function effectively in multifaceted roles in a variety of settings to multifaceted roles in a variety of settings to promote the health and well being of the promote the health and well being of the people. people.


BACKGROUND OF BACKGROUND OF ORGANIZATION ORGANIZATION (Cont.)(Cont.)

VISION STATEMENTVISION STATEMENT The primary vision of our Institution is to The primary vision of our Institution is to

be the leader in providing excellent be the leader in providing excellent nursing and healthcare education nursing and healthcare education regionallyregionally

MISSION STATEMENTMISSION STATEMENT MASTERSKILL aims to become the MASTERSKILL aims to become the

premier university college dedicated to premier university college dedicated to developing competent and high quality developing competent and high quality healthcare professionals for the national healthcare professionals for the national and international healthcare industryand international healthcare industry


OBJECTIVES OF OBJECTIVES OF MASTERSKILLMASTERSKILL

• • To assist the government mainly the To assist the government mainly the Ministry of Health (MOH) in training and Ministry of Health (MOH) in training and producing adequate qualified professional producing adequate qualified professional nurses and allied health graduates to nurses and allied health graduates to meet the demand of various government meet the demand of various government hospitals throughout the country. hospitals throughout the country.

• • To train and produce qualified nurses and To train and produce qualified nurses and paramedics for the private sector. paramedics for the private sector.

• • To provide opportunities to the younger To provide opportunities to the younger generation to develop a successful career generation to develop a successful career in nursing and healthcarein nursing and healthcare


PROBLEMS PROBLEMS STATEMENT STATEMENT

Developing, operating and maintaining Developing, operating and maintaining business applications can be crucial to a business applications can be crucial to a company’s success. company’s success.

Market requirements change quickly, Market requirements change quickly, and employees demand a level of service and employees demand a level of service that will help them succeed in their that will help them succeed in their productivity and efficiency of their work. productivity and efficiency of their work.

As for MASTERSKILL, server down, As for MASTERSKILL, server down, speedy and lack of hardware are the speedy and lack of hardware are the main problem. main problem.


RESEARCH RESEARCH OBJECTIVESOBJECTIVES

1.1. To investigate in greater depth the To investigate in greater depth the current practices of IT application I current practices of IT application I MASTERSKILL University College MASTERSKILL University College of Health Sciences. of Health Sciences.

2.2. To understand better the problems To understand better the problems faced MUCHfaced MUCH

3.3. To examine current IT application, To examine current IT application, IT practices, and how IT is being IT practices, and how IT is being used by the MUCHused by the MUCH


RESEARCH RESEARCH QUESTIONSQUESTIONS

1.1. What are the current practices of IT What are the current practices of IT application in MASTERSKILL application in MASTERSKILL University College of Health University College of Health Sciences?Sciences?

2.2. What are the problems faces by What are the problems faces by MUCH?MUCH?

3.3. How are current IT application, IT How are current IT application, IT practices, and how IT is being used practices, and how IT is being used by the MUCH?by the MUCH?


LITERATURE LITERATURE REVIEWREVIEW

Information technologyInformation technology One of the most critical concerns in information One of the most critical concerns in information

technology (IT) related research has been the technology (IT) related research has been the conceptualization and measurement of this technology. conceptualization and measurement of this technology.

The impact of IT on organizational performance will The impact of IT on organizational performance will naturally vary from organization to organization and naturally vary from organization to organization and industry to industry. industry to industry.

Information technology is defined as a system made up Information technology is defined as a system made up of various elements consisting of: of various elements consisting of: •• hardware; hardware; •• software; software; •• telecommunication network; telecommunication network; •• work stations; work stations; •• robots; and robots; and •• smart chips. smart chips.


LITERATURE LITERATURE REVIEW (Cont.)REVIEW (Cont.)

Higher education system in MalaysiaHigher education system in Malaysia As of year 2007, Malaysia had 12 universities and six As of year 2007, Malaysia had 12 universities and six

university colleges in the public domain. university colleges in the public domain. As for private domain, there were 11 private As for private domain, there were 11 private

universities and university colleges each, with universities and university colleges each, with another five branch campuses of foreign universities.another five branch campuses of foreign universities.

The establishment of private colleges was a result of The establishment of private colleges was a result of an amendment to the Education Act in 1995, leading an amendment to the Education Act in 1995, leading to the introduction of the Private Higher Education to the introduction of the Private Higher Education Act 1996. Act 1996.

Because of these initiatives, several major Because of these initiatives, several major corporations were licensed to run private corporations were licensed to run private universities. universities.


Information technology and higher educationInformation technology and higher educationin Malaysiain Malaysia Malaysia, since the inception of Vision 2020 in Malaysia, since the inception of Vision 2020 in

1991 and Multimedia Super Corridor (MSC) in 1991 and Multimedia Super Corridor (MSC) in 1996, has regarded new technologies as a critical 1996, has regarded new technologies as a critical factor in ensuring that Malaysian economic factor in ensuring that Malaysian economic development will continue at the highest level development will continue at the highest level (Juhary, 2005). (Juhary, 2005).

Vicziany and Puteh (2004, p. 19) argued that Vicziany and Puteh (2004, p. 19) argued that despite various IT programs established by the despite various IT programs established by the government, “Malaysian government strategies government, “Malaysian government strategies have not placed much emphasis on education and have not placed much emphasis on education and the use of IT”. the use of IT”.




Results from the study revealed Malaysian Results from the study revealed Malaysian universities have not taken up IT in innovative universities have not taken up IT in innovative pedagogical way; do not have IT strategies pedagogical way; do not have IT strategies and those that have encouraged IT have done and those that have encouraged IT have done so in an ad-hoc manner; IT approaches lack so in an ad-hoc manner; IT approaches lack administrative support and training; and IT administrative support and training; and IT initiatives had little impact on the way initiatives had little impact on the way university management makes decisions. university management makes decisions.

Therefore, headed by Universiti Teknologi Therefore, headed by Universiti Teknologi Malaysia, all public universities together with Malaysia, all public universities together with the Ministry of Higher Education have worked the Ministry of Higher Education have worked together to come up with a specific guideline, together to come up with a specific guideline, named “KICTSP IPTA Strategic Plan”, for use named “KICTSP IPTA Strategic Plan”, for use by Malaysian higher education institutions. by Malaysian higher education institutions.


SWOT ANALYSISSWOT ANALYSIS

STRENGHTS1.MUCH is among the best health university college in Malaysia.2.Programmes offered in MUCH approved by MQA (Malaysia Quality Accreditation) and MOHE (Ministry of Higher Education).3.Total profit earned by MUCH is over 80 million a year.

WEAKNESESS1.MUCH provided inadequate facilities for students and staffs.2.MUCH is still lack of expertise in education.3.MUCH is still lack of technology facilities.

OPPORTUNITIES1.MUCH will become a benchmark for health University College in Malaysia.2.MUCH will attract more international students to join this university college.3.MUCH may have a joint venture with international students.

THREATS1.MUCH more depending on lecturer from Indian Country.2.Tough competition from others health university college.3.Received negative perception from public towards MUCH.


TOWS ANALYSISTOWS ANALYSIS

Internal

External Factors Factors

STRENGHTS WEAKNESESS

OPPORTUNITIES

SO strategies use the strength to grab to grab the opportunities

WO strategies use opportunities to overcome the weaknesses

THREATS

ST strategies use strength to avoid threats

WT strategies minimize weaknesses and avoid threat.


RESEARCH RESEARCH METHODOLOGYMETHODOLOGY

PRIMARY DATAPRIMARY DATA• Questionnaire was distributed direct to Questionnaire was distributed direct to

staff of MUCH. staff of MUCH. • Multiple choice questionsMultiple choice questions• Distributed around 30 setsDistributed around 30 sets


SAMPLING SAMPLING PROCEDUREPROCEDURE

Target population Target population

- The target population for the study was - The target population for the study was consisting of the staff of MUCH.consisting of the staff of MUCH.

Sampling Frame Sampling Frame

- In this study, the sampling frame was - In this study, the sampling frame was randomly selected based on the staff’s randomly selected based on the staff’s database.database.

Sampling TechniqueSampling Technique

- Non Probability- Non Probability

- convenience sampling - convenience sampling


ContCont..

Sample sizeSample size

- Refers only to 30 respondents of all the - Refers only to 30 respondents of all the MUCH staffs.MUCH staffs.

Data analysis procedureData analysis procedure

- SPSS software version 11.0- SPSS software version 11.0


ContCont..

Interview Interview

- - Information Technology Manager, Mr. Information Technology Manager, Mr. Suraj a/l Kumaran Suraj a/l Kumaran

Secondary DataSecondary Data

- Journals, articles, company records - Journals, articles, company records and archives, government publicationand archives, government publication


EXISTING EXISTING SYSTEMSYSTEM

Information systemInformation system ServerServer

- - Dell™ PowerEdge™ R300 is a high Dell™ PowerEdge™ R300 is a high performance server, high availability of performance server, high availability of connectivity and ideal server for connectivity and ideal server for applications serving in web systems.applications serving in web systems.

Network ComputerNetwork Computer

- - All computers at main campus are All computers at main campus are connected through WLAN (Wireless Local connected through WLAN (Wireless Local Area Network).Area Network).


ContCont..

SoftwareSoftware Windows Vista Windows Vista Windows XP Professional. Windows XP Professional.


SYSTEM IN SYSTEM IN MUCHMUCH

Class Attendance Systems (CATS)Class Attendance Systems (CATS)

- - Class attendance for every semesterClass attendance for every semester

- Absenteeism for discipline matters.- Absenteeism for discipline matters. CASSCASS

Admission and Record (A&R)Admission and Record (A&R) LogisticsLogistics Student Affair Student Affair


Cont’Cont’

Goldmine System. Goldmine System. Marketing Marketing

- Record data about new intake based - Record data about new intake based cohort and cohort and intake. intake.

- linked with Admission and Record - linked with Admission and Record (A&R)(A&R)


ANTI-VIRUS ANTI-VIRUS

Kaspersky Anti-Virus 6.0Kaspersky Anti-Virus 6.0Advantages: Advantages:

o Superior antivirus protection; has free and paid Superior antivirus protection; has free and paid versions; supports Windows 98 through Windows XP.versions; supports Windows 98 through Windows XP.

o Light and fast and consistently wins detection awards Light and fast and consistently wins detection awards against the competition; it's worthyagainst the competition; it's worthy

o This antivirus application easy enough for beginners, This antivirus application easy enough for beginners, with customization features that will please more with customization features that will please more advance users, as welladvance users, as well


Cont.Cont.

Kaspersky Internet Security 6.0 Kaspersky Internet Security 6.0

Advantages: Advantages:

o Unified line of defense. Unified line of defense. o Compatibility. Compatibility. o Simplicity and Convenience.Simplicity and Convenience.o Protection from virusesProtection from viruses


SURVEY & SURVEY & QUESTIONNAIREQUESTIONNAIRE


Q1: Are you male or Q1: Are you male or female?female?

GENDER FREQUENCY PERCENTVALID

PERCENT

Male 19 63% 63%

Female 11 37% 37%

Total 30 100% 100%


Q2: Which Q2: Which department do you department do you

come from?come from?DEPARTMENT FREQUENCY PERCENT

VALID PERCENT

HUMAN CAPITAL MGT 10 33% 33%ADDMISSION & RECORD 5 17% 17%

EXAM 4 13% 13%LOGISTIC 3 10% 10%

MARKETING 3 10% 10%ACADEMIC 5 17% 17%

TOTAL 30 100% 100%


Q3: What time that do Q3: What time that do you usually use the you usually use the

internet?internet?HOURS FREQUENCY PERCENT

VALID PERCENT

7.30 am - 12 pm 18 60% 60%

12 pm - 5 pm 10 33% 33%

5 pm - 10 pm 2 7% 7%

TOTAL 30 100% 100%


Q4: What system that Q4: What system that you usually use?you usually use?

SYSTEMS FREQUENCY PERCENTVALID

PERCENT

EHCM 12 40% 40%CASS 7 23% 23%

GOLD MIND 1 3% 3%CAT 10 33% 33%

TOTAL 30 100% 100%


Q5: Is the system Q5: Is the system effective?effective?

SYSTEM EFFECTIVENESS FREQUENCY PERCENT

VALID PERCENT

YES 2 7% 7%

NO 28 93% 93%

TOTAL 30 100% 100%


Q6: Is the system Q6: Is the system user friendly? user friendly?

USER FRIENDLY SYSTEM FREQUENCY PERCENT VALID PERCENT

YES 10 33% 33%

NO 20 67% 67%

TOTAL 30 100% 100%


Q7: Do you Q7: Do you satisfied with the satisfied with the

system?system?STAFF SATISFACTION FREQUENCY PERCENTVALID

PERCENT

Yes 2 7% 7%

No 28 93% 93%

TOTAL 30 100% 100%


Q8: What is the main Q8: What is the main problem during using the problem during using the

system?system?

PROBLEMS FREQUENCY PERCENTVALID

PERCENT

Server down 20 67% 67%

Speedy 8 27% 27%

Lack of Hardware 2 7% 7%

TOTAL 30 100% 100%


Q9: Did you attend Q9: Did you attend any training that any training that

related to IT?related to IT?STAFF TRAINING FREQUENCY PERCENT

VALID PERCENT

YES 0 0% 0%

NO 30 100% 100%

TOTAL 30 100% 100%


Q10: Do you have Q10: Do you have any suggestion to any suggestion to

improve?improve?SUGGESTION TO

IMPROVE FREQUENCY PERCENTVALID

PERCENTUPGRADE STAFF PORTAL 10 33% 33%

INTRODUCE STUDENT PORTAL 8 27% 27%

PROVIDE IT TRAINING FOR STAFF 12 40% 40%TOTAL 30 100% 100%


PROBLEMSPROBLEMS

Server downServer down

SpeedySpeedy

Lack of hardwareLack of hardware


BUDGETINGBUDGETING

ITEMS RM (‘000)

Server 30

Programmer fee and Training

18

Network Cost 10

Maintenance Cost 15

Internet bill 24

TOTAL 97

YEARLY FORECAST BUDGET FOR UPGRADING STAFF PORTAL


BUDGETINGBUDGETING

ITEMS RM (‘000)

Server 300

Programmer fee and Training

10

Network Cost 5

Maintenance Cost 30

Internet bill 9.6

TOTAL 354.6

YEARLY FORECAST BUDGET FOR IMPLEMENTATION STUDENT PORTAL


RISK RISK MANAGEMENTMANAGEMENT

• There maybe a risk for virus attack on the entire data, so There maybe a risk for virus attack on the entire data, so precaution should be done including backup data to be precaution should be done including backup data to be managed by the user and at the server.managed by the user and at the server.

• There is ineffectiveness to implement the excellent There is ineffectiveness to implement the excellent system due to financial problem faced by MUCH, so system due to financial problem faced by MUCH, so MUCH should find out the various financial sources to MUCH should find out the various financial sources to curb this problem.curb this problem.

• There are threats from the public university in medicine There are threats from the public university in medicine programme due to the attractive educational subsidy programme due to the attractive educational subsidy given by the government that effect the percentage given by the government that effect the percentage students to admitted MUCH. Thus, MUCH should provide students to admitted MUCH. Thus, MUCH should provide a scholarship to attract them.a scholarship to attract them.


CONCLUSIOCONCLUSIONN

• MUCH needs a more comprehensive MUCH needs a more comprehensive and well-coordinated IT strategic plan, and well-coordinated IT strategic plan, backed by strong commitments to backed by strong commitments to action from the campus community. action from the campus community.

• The plan should provide an aggressive The plan should provide an aggressive and bold, yet thoughtful and measured and bold, yet thoughtful and measured vision for how IT should be developed, vision for how IT should be developed, used and applied to support university used and applied to support university main activities such as research and main activities such as research and academic, teaching and learning, and academic, teaching and learning, and administrative support services. administrative support services.


Cont.Cont.

• A comprehensive strategic IT plan A comprehensive strategic IT plan exercise can help MUCH re-look and exercise can help MUCH re-look and possibly overhaul IT and the way it was possibly overhaul IT and the way it was structured to better prepare to take the structured to better prepare to take the leadership position in IT.leadership position in IT.

• All these will require concerted efforts All these will require concerted efforts from the campus community including from the campus community including management, users (students, lecturers management, users (students, lecturers and administrative staff members) and IT and administrative staff members) and IT service providers.service providers.


RECOMMENDATIORECOMMENDATIONSNS

IT department should IT department should upgrade and upgrade and improve improve their their staff portal staff portal in order to in order to give the better service.give the better service.

IT department must IT department must build portal build portal for for all all studentsstudents either diploma or either diploma or bachelor .bachelor .

IT department should provide IT department should provide software and hardware trainingsoftware and hardware training for for the staffs.the staffs.


THANK YOUTHANK YOU

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