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7/30/2019 MIS Service Sector Application
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Question :Application of MIS in manufacturing and
service sector
MIS is defined as a system which helps the management to achieve the
organizational goals. MIS in service industry consists of all the basicapplications such as personnel, payroll, inventory etc., plus the important
application called missioncritical application. This helps to offer the
distinctive service to the customers.
The different types of service industries are,
1. Airlines
2. Hotels
3. Hospitals
4. Banks
5. Insurances
Applications of MIS in airline industry:
The main function of airline industry is to move people and goods from one
location to other safely on time. The following are the different expectations
and perceptions (understanding) about distinctive services from the industry
by the consumers.
Flight schedule convenience
Ticket prices
Facilities in the airport
Assistance in travel arrangements
Arranging hotel accommodation
Transport facility available in the airport
Solving their problems immediately in the airport front office
Application of MIS in Banking
A bank acts as a place, where the financial services are offered, which may include
provision for the retail banking, investment banking, personnel banking etc.
The following points should necessarily be addressed during the designing of an MIS
for a bank
a. Customer database
The factors which greatly influence the service expectations and the perceptions can
be summarized as follows
i. Customerii. Operator
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iii. Range of the service which is being or is to be provided
iv. Class of the customers
v. Working hours
b. Service to the account holders
The Management Information Systems must give the following reports to themanagement:
i. The non moving account.
ii. The account with the balance more than say Rs. 50,000/-
iii. The account going down below the minimum balance.
iv. The routine payments not made.
v. The routine credits not arrived.
vi. The defaults on loan repayment.
vii. The delays on crediting cheques amounts.
viii. A sudden rise and fall in the account movement.
c. Service for business promotions
The MIS should lay a great stress on the collection of the data from the various
sources, in order to analyze and conclude the future business strategy. With the help
of such information, banker is able to move out to talk to the customer and as a result
of this; he is also able to get some type of business for the bank.
Application of MIS in Hospitals
The front end applications
a. Patient database
i. Handling the queries on the existing patients and the patients treated and
discharged.
ii. Queries can also come from the visitor, a doctor or other employees of the hospital.
b. Medical server database
i. Name, address, telephones etc. of all medical staff.
ii. Hospitals, work times and the locations on the week days for the contact.
c. Resource planning and control
i. An online query facility for answering the number of queries on the availability,
scheduling and re scheduling of the resources and the facilities.ii. For judging the usage of the facilities and to put them in the proper use.
The back Office applications
a. Core applications are:-
i. Manpower and personnel planning.
ii. Hospital billing and the recovery.
iv. An inventory control procurement, the planning and the control.
v. The expiry date management.
vi. Resource utilization and the analysis.
vii. Financial accounting.
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b. Critical control application
i. Patients waiting time and the service cycle.
iii. Stock outs of the critical drugs.
iv. Analysis of the delays in terms of the duration and the causes.
v. New trends in the service demands and the service performance in such cases.