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Zora the Robot caregiver, Dmitry Kostyukov

When healthcareturns delightful

Prof. Dr. Koen Kas@kaskoen

June 14, 2019

Missing the mark like Kodak did

Koen Kas @kaskoen

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Koen Kas @kaskoen

Koen Kas @kaskoen

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Koen Kas @kaskoen

Unknown Unknowns -> Delight

Picked up, with a taxi, to go to a concert with my dog. In the hospital. After that, they learned me how to whatsapp

Achilles, 84 years

On CAR-T therapy

Hire Chief Patient Delight Officer

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Gerijoy pet therapy

A companion … Removing friction Tech x design changes behaviour

Vittel

John Rogers, Univ Illinois

Koen Kas @kaskoen

Koen Kas @kaskoen

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Robodocs & robonurses

RobobearMonarch

Koen Kas @kaskoen

Omeo evolution

Koen Kas @kaskoen

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Co-creation wheelchair accessibility

• http://mashable.com/2017/09/07/google-maps-wheelchair-accessibility-data/#Ip0vHvCq6qqt

Google Maps

Koen Kas @kaskoen

Robots that feed people who can’t themselves

University of Washington Koen Kas @kaskoen

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➢ Smartphone bedienen zonder aanrakingen

➢ Ook uit Israël komt de app Open Sesame. Daarmee is het mogelijk een smartphone te bedienen zonder hem aan te raken, zodat ook verlamde mensen er een kunnen gebruiken. De app slaagt daarin door met de selfiecamera de oogbewegingen van de gebruikers te tracken. Op die manier kunnen de gebruikers een virtuele cursor besturen en apps openen, scrollen, klikken en swipen en apps sluiten. Open Sesame is voorlopig alleen beschikbaar voor Android en kost, na een gratis proefperiode, net geen 20 dollar per maand.

Proteus Digital Health

Instant adherence / compliance

Koen Kas @kaskoen

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➢https://www.accuvein.com/

https://www.accuvein.com/

Delight rule 1: Reducing friction

Koen Kas @kaskoen

Koen Kas @kaskoen

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Pharmacy comes home

PillPack -> Amazon

Koen Kas @kaskoen

A clinic getting men to the doctor

Man Cave Health waiting room, Mount Sinai East Harlem campusKoen Kas @kaskoen

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Koen Kas @kaskoen

Let Amazon / Google Home /… help you (r) patients

Koen Kas @kaskoen

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Koen Kas @kaskoen

Koen Kas @kaskoen

You know nothing about your patient

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Oxford Nanopore

Koen Kas @kaskoen

Personal genome analysersDNA code 3.000.000.000

Sequence pathogen near bedside

Koen Kas @kaskoen

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Koen Kas @kaskoen

Doctor AI - 50 diseases via the retina

Google Deepmind & Verily, N=284,000 Koen Kas @kaskoen

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Koen Kas @kaskoen

Connected healthcare

saving lives

AliveCor ECG

Koen Kas @kaskoen

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https://apps.healthskouts.com/ Koen Kas @kaskoen

https://currenthealth.com/Koen Kas @kaskoen

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CarePredictHapifork

Actionable insights

Koen Kas @kaskoen

A tripadvisor for health Apps

Migraine Buddy Koen Kas @kaskoen

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Exercise is GOLD - Doctor prescribes a stepcounter

Or a walk in the park

+ 2.000 steps / day

- 20% Co-morb

Koen Kas @kaskoen

Koen Kas @kaskoen

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Koen Kas @kaskoen

A companion collects … Real World Data … is the new black

©Alice Yoo

Koen Kas @kaskoenKoen Kas @kaskoen

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Nestle Wellness – supplement adviceKoen Kas @kaskoen

https://www.omadahealth.com/Koen Kas @kaskoen

Novel healthcare jobs

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Koen Kas @kaskoen

Loneliness as a warning system to be social

Koen Kas @kaskoen

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https://woebot.io/Koen Kas @kaskoen

From ‘simple’ companions …

Koen Kas @kaskoen

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by Raf Lambie Koen Kas @kaskoen

Delight

Anticipation

Koen Kas @kaskoen

Data –> Information –> Knowledge –> Wisdom

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Big brother ?BanksyDealing with ethics & privacy

Koen Kas @kaskoen

Automating our lives into an experience

Koen Kas @kaskoen

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Koen Kas @kaskoen

Koen Kas @kaskoen

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Koen Kas @kaskoen

24/7 data - Anticipation knob

Koen Kas @kaskoen

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Reactive Sickcare -> Proactive

Healthcare by defaultPersonal health companion

Sensors

Machine Learning

Artificial Intelligence

Affective Devices / Robots

Actions / Behaviours

DELIGHT

BIG

Data

Internet of Things

(Gen) omics

Biomarkers

Imaging

Baymax, Big Hero 6 Koen Kas @kaskoen

Koen Kas @kaskoen

Chinese paid their doctor to remain healthy

… to my digital twin as personal companion

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Delightful aging: to die young … as late as possible

Koen Kas @kaskoen

Hire Chief Patient Delight OfficerRemoving frictionPatient companionCollects patient’s real world data

Will turn sickcare into healthcarePatient no more

Koen Kas @kaskoen

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Prof. Dr. Koen Kas+32 479 419962koen.kas@healthskouts.comhttp://koenkas.comhttp://healthskouts.com@kaskoen

How will you delight someone tomorrow?

Eye-opening, Inspirational

Keynotes & Innovation

Workshops

Tailored, Curated Newsletters

Tailored Landscaping &

Deepdiving

Tailored Design & Fuel for

Company or End-user

Digital Companions

Tailored, Dynamic

Business Intelligence

& Maturity Assessments

How can we help you?

Prof. Koen Kas Koen.Kas@healthskouts.com +32 479 41 99 62www.healthskouts.com

@healthskouts

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