Mission• To provide for all students through the labor

program experiences for learning and serving in community, and to demonstrate that labor, mental and manual, has dignity as well as utility.

1

Vision• A vision of student labor as student and

learning centered that serves the student and the college and community.

Charter1. Mission –Embrace the dignity and utility of labor by engaging students in a work experience that is

student and learning centered, promotes work well done, and serves the college and broader community.

2. Burning platform – Continually improve the program infrastructure, systems, educational outreach, and processes to: 1) enable students, faculty and staff to recognize and intentionally utilize the opportunities that labor has in supporting a student’s academic, career and personal goals, 2) meet the changing work and service needs of the institution, and 3) eliminate the waste in the present time consuming processes.

3. Process Description –To enroll all degree seeking students in the correct labor position, assign the student to the correct Labor Supervisor and Labor Department, and upload and maintain the data as part of the educational college record.

4. Problem Statement – The present Labor Status Form paper completion, scanning and filing processes are time consuming; accurate data entry dependent on staff/faculty staying informed and cognizant of their timesheet org/acct and department position codes/titles; signatures/hand written names are at times non-legible; and at times data inaccuracies and incomplete forms are returned for correction before processing can occur.

5. Sponsor – David Tipton

6. Process Owner – Andrea Davis

7. Facilitators – Andrea Davis (lead), David Slinker, Darlene Stocker, David Tipton

8. Software Engineering Team Lead - Scott Heggen

9. Software Engineering Team – Cody Aldridge, Austin Farmer, Cody Myers, Eric Rhodes, Mark Ross, Tyler Conley, Craig Warmer, Phyo Phyo Zin

SIPOCSuppliers Inputs Process Outputs Customers

Labor Program Annual Allocation Admissions

Student Name & B# Labor Department Timesheet Organization Labor Position WLS Level Hours per week (Academic Year) or Hours per Day (Summer Term) Supervisor Name & B#

All degree seeking students must be enrolled in at least a 10 hour primary labor position during the academic year

Over half of the students also work a 5-10 hour secondary position

All degree seeking students enrolled in a summer course or working on campus must be enrolled in at least a 10 hour primary labor position

Enrollment data entered into Banner:1. As part of the

student’s educational record

2. For payment of scholarship payments

Status form scanned into NOLJI and hard copied filed Pertinent position data downloaded into TRACY for time recording

Enrolled degree seeking students Labor Supervisors Labor Departments College Community

Labor Status FormsSWOT ANALYSIS

STRENGTHS•Labor Program Staff – Knowledgeable and capable leadership•Labor Program Student Workers – Knowledgeable and motivated student workers•Process – Similar process with few changes has been in place for over 30 years. Staff and faculty knowledgeable about the rationale and purpose behind the process and the present paper form.

WEAKNESSES•Labor Supervisors – Do not always keep up with there labor department position titles/codes and at times enter them incorrectly into the form.•Staff /Student Workers– Limited time period for bulk entries of forms (see process below) makes it difficult to check / verify that the submission meets program requirements (e.g. allocations, WLS levels, students on probation etc.)•Process – Paper process with a ~30% incompletion/return rate because of data inaccuracies, incomplete sections, incorrect supervisor name entry, and/or hand written signatures ineligible. A very time consuming process - present process and limitations of Banner requires bulk entry into the Banner Administrative database, within a couple of weeks, of between 300 to 550 status forms at the start of Summer, Fall term, Spring term and breaks (Thanksgiving, Christmas, & Spring); and over 1100 status forms of continuing students towards the end of spring term. Bulk entry requires at times participation of all labor Program staff/student workers.

OPPORTUNITIES•Streamline Process – implement a online status form that includes providing direct access and selection of active labor department and staff/faculty entry data directly from the Banner administrative database in real-time.•Student Software Engineering Team – provide the opportunities for select students to develop real-world programming experiential knowledge and experience that ties directly to their academic and/or career goal. Put in place a student programming team that can design/develop/implement institutional unique electronic apps/forms for other departments across campus.•Labor Program Staff / Student Workers – Provides the opportunity to focus on program processes and requirements that need attention.

POSSIBLE THREATS•Student Software Engineering Team – loss of support to continue providing the essential student workforce &/or resources for continue support/maintenance of the electronic status form.•Leadership – Loss of leadership position for the Student Software Engineering Team - presently the position is held by a Computer Science professor that is engaged part-time in teaching and part-time in providing the leadership for the student software engineering team.

Paper Version of the Labor Status Form

Web-Based Labor Status Form YouTube Training VideoNote: Wait until the play button appears below then click the button to view the video.

Process Improvement How it has impacted Staff and Students

• Staff and Faculty – Time savings has been absorbed into other responsibilities and reduced frustrations that have occurred in the past. Below are two emails received from staff members regarding the new electronic form.

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I am not sure who all worked on the new electronic labor status form, but I LOVE IT! This is going to save so much time and tears. Thank you! Thank you! You all deserve an award.

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Wow!! This system is wonderful. I finished entering my new students and was amazed how simple the process was to complete. I look forward to a complete electronic system starting next spring. My thanks to you and all involved in developing this system.

• Students – Time savings has been redirected into meeting their academic, labor and other obligations.

Process Improvement How it has impacted the Labor Program Office

The 2010 economic downturn forced a reduction of staff position across the campus. The Labor Program Office staffing was reduced as a result of that downturn. Unfortunately, the work remained. LEAN was applied to the processes within and outside the labor department in attempt to alleviate the impact of the workload sharing. As a result of this LEAN event 90% of the shared work has been reduced by eliminating the waste in the process.Additional LEAN initiatives involving other forms used in the labor department will build on what was accomplished with this project that will result in additional time freed to absorb the remaining work load from the eliminated position.

Primary Labor Status Form

Takt time: 20,160 minutes/1,100 forms = 18 minutes per formOld cycle time: 33,642 minutes first time quality, 41,250 minutes without first time qualityNew cycle time: 20,524 minutes first time quality, 21,966 minutes without first time quality

>Cycle time reduction for forms with first time quality is 39%>Cycle time reduction for forms without first time quality is 47% >% step reduction with first time quality is 50%

>% step reduction without first time quality is 59%

• Total labor savings for primary position forms: $9,990

Secondary Labor Status Form

Old cycle time: 35,459 minutes first time quality, 42,967 minutes without first time qualityNew cycle time: 21,965 minutes first time quality, 24,850 minutes without first time quality

>Cycle time % reduction for forms with first time quality is 30%

>Cycle time % reduction for forms without first time quality is 42%>% step reduction with first time quality is 50% >% step reduction without first time quality is 42%

• Total labor savings for secondary position forms: $9,747

Savings Totals

Total hard savings: $232Total soft savings: $19,653

Total labor savings: $19,885

Labor Program Team MembersBack Row (left to right): David K. Tipton, David Slinker, Martin Kameya, Tyler ConleyFront Row (left to right): Bridget Ruuska, Heather Murphy, Andrea Davis, Darlene Stocker

Software Engineering TeamBack to Front: Cody Meyers, Scott Heggen, and Austin Farmer

Not Shown in Photo: Cody Aldridge, Eric Rhodes, Mark Ross, Tyler Conley, Craig Warmer, Phyo Phyo Zin