The intersection of accuracy and efficiency.

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Mitchell ClaimIQ™

Mitchell International, Inc.

6220 Greenwich Drive

San Diego, California 92122

800.424.1132

www.mitchell.com

All trademarks used in this brochure are trademarks or registered trademarks of their respective companies. All Mitchell products are trademarks or registered trademarks of Mitchell International, Inc. ©2013 Mitchell International, Inc. All rights reserved.

CIQ

Mitchell ClaimIQ™

The ClaimIQ Difference

Best practices, not historical practice.

Embeds your best habits and experience of your top adjusters.

Unique to your claims handling philosophies.

Provides the rationale for the evaluation and not just a number.

SEVERITY LEVELLOW HIGH

EVA

LUA

TIO

NLO

WH

IGH

Before ClaimIQ

After ClaimIQ

Mitchell ClaimIQ provides

expert guidance with an

easy-to-use framework—

helping to increase

accuracy and efficiency.

Mitchell ClaimIQ

Simplify additional claim investigative information—including notes, documents, diagrams, recorded statements, photos, and other media—all in just one place for easy and fast access.

Apply your organization’s best practices to each and every claim investigation, evaluation and negotiation. Consistency leads to better results since everyone is using the same framework.

Mitchell ClaimIQ can provide a clear investigation framework—that can be tailored to your organization’s specifications.

CONSISTENT INVESTIGATION

The biggest challenges facing liability assessment are accuracy and consistency.

Mitchell ClaimIQ™

Mitchell ClaimIQ™ provides an easy-to-use software application that can accelerate great claims outcomes. This flexible, modular solution helps you handle claims better across three critical areas of claims handling—investigation, evaluation and negotiation.

Your specific best practices are embedded into ClaimIQ so that all claims adjusters have access to the same evaluation process.

By focusing on a systematic process that guides adjusters through the various steps of liability assessment, adjusters can more precisely identify comparative negligence situations.

Liability assessment, if performed on a consistent basis, can make a significant impact on your bottom line. But most carriers apply comparative negligence to only 3-5% of all claims files. Contrast this to courtroom outcomes where more than half of all claims involve situations in which there is shared liability. Without clear guidelines, adjusters often pay at 100% of liability, significantly overpaying on claims settlements.

COMPARATIVE NEGLIGENCECHECKLIST FOR SUCCESSFUL LIABILITY ASSESSMENT

InsuredStatement

All W

itness Statem

ents

All occup

ant statem

ents

Assessmentof Credibility

Claimant Statement

Examination ofPhysical Evidence

Determination of cause of accident

Cons

ider

atio

n of

poin

ts o

f im

pact

Scen

e In

vest

igat

ion

Police Report

Once negligence is established, ClaimIQ supports a best practice approach to evaluating damages:

DAMAGES EVALUATION

Identify injuries in clear, natural language.

Review medical specials via integration with Mitchell Decision Point® (1st and 3rd party liability claims) or Mitchell SmartAdvisor™ (workers’ compensation claims).

Evaluate general damages using best practice severity factors.

Assess applicable no-fault and/or tort threshold breach factors.

Negotiations can be challenging under the best of circumstances—harder still with hundreds of claims to quickly investigate, evaluate and settle.

ClaimIQ assists adjusters in preparing successful negotiation parameters. The software application can help :

NEGOTIATION

Establish separate evaluation ranges for liability and damage determinations.

Automatically reference and organize all aspects of the claim file into a Negotiation T-Chart that details the strengths and weaknesses of each parties’ case.

Review other parties’ negotiation tactics and settlement track record experience prior to initiating negotiations.

Use management reports to isolate trends for coachable moments to improve negotiation skills.

HOW ASSESSING LIABILITY IMPACTS YOUR BUSINESS(PER 10,000 CLAIMS PROCESSED)

5%ComparativeNegligenceAssessment

Average paid material damage = $2,800 $700K

Carrier Benefit

35%ComparativeNegligenceAssessment

Average paid material damage = $2,800 $4.9M

Carrier Benefit

Added Bonus:SceneDiagram Create graphic diagrams showing the chain of events leading up to a vehicle accident for easy reference and increased comprehension.

™

(m)poweredFor more information and a product demonstration, please call: 800.424.1132

Visit the Mitchell ClaimIQ website: www.mitchell.com

Complete and Consistent Claims Handling Specific to the Individual Loss Scenario:

MEDICAL SPECIALS(DECISION POINT® INTERFACE AVAILABLE)

Evaluations provided are based on the specific facts of the individual claim—inclusive of any adjustments for legal and economic venue.

SPEED, DISTANCE, INTERSECTION POSSESSION

APPROPRIATE MANEUVER?

APPROPRIATE BEHAVIORS?

ADDITIONAL MEDICAL OR OTHER OUT-OF-POCKET EXPENSES

LOST WAGES

Your Claims. Your Way.

With ClaimIQ’s leading-edge modular design, you’re connected to all aspects of a claim. Each module of ClaimIQ looks, feels, and operates like the other, sharing data and workflow seamlessly, while offering you a wide variety of configurability in the features and functions you need to support your individual best practices:

Implement the modules you want individually or as an integrated suite.

Simplicity is built into the solution through a standard web browser.

Thin client design—no high demands for storage or processing power on the user’s desktop.

Host at your site or at Mitchell’s secure operations center.

Integrate with your existing or future claims systems through standard messaging protocols.

A FLEXIBLE, MODULAR SOLUTION SUITE TO FIT YOUR UNIQUE SITUATION.