Mitel Powerpoint Template - Martello Technologies › wp-content › uploads › 2014 › ... · utilization, disk usage, digital trunk utilization • System Reachability and Availability

Mitel MarWatch Webinar

Pardeep Koonar Director of Sales Martello Technologies November 13, 2014

| ©2014 Mitel. Proprietary and Confidential. | ©2014 Mitel. Proprietary and Confidential.

MarWatch Business Case

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PROBLEM 1,000+ accounts already use it.

Version 5 - five years of in-market operation.

Offered by Mitel as part of its programs & services.

MarWatch - the new standard for proactive fault &

performance management.


Proactive Support for Business Success

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PROBLEM Fault & Performance Management software for Mitel unified communications.

Detect & address problems BEFORE they impact the user

Lower support costs

Drive recurring services revenue

Speed problem-to-resolution

Use IT resources more efficiently

Designed specifically for Mitel UC


MarWatch Snapshot

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Secure Remote Access

• Reduce costs by eliminating up to 80% of onsite visits.

24/7 Performance

Monitoring • Detect problems BEFORE service

quality is impacted.

Real-time Alerts • Fast problem-to-resolution.

Detailed Reporting

• Quality, timely & professional performance reports for customers.


Mitel Fault & Performance Management Offerings

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Mitel Cloud Solutions (NetSolutions)

MiCloud (MarWatch an optional component)

TotalSolution Program (TSP)/Mitel Maintenance Contract

Remote Monitoring & Access Service (RMAS)

Premium Software Assurance & Support (premise-based authPARTNER sales)

Mitel MarWatch (partner-managed SaaS product)

Powering business connections with Mitel.

Starting in MiCloud

2.0.

Mitel Managed

Partner Managed


Premium Software Assurance for authorizedPARTNERS

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Mitel MarWatch is now part of Premium Software Assurance

& Support, available to authorizedPARTNER

sales/renewals on Mitel premise-based products.

Getting Started in 3 Steps (authorizedPARTNERs):

Contact Us Respond to the

email from Martello, or contact us:

[email protected]

613.271.6098

Set Up Our Support

Group will set you up quickly with

login credentials for MarWatch.

Get Started Add devices and

start using MarWatch

Service Providers - starting in

MiCloud 2.0. Details coming

soon.

mailto:[email protected]

mailto:[email protected]


Features

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Secure Remote Access

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• No VPN required

• Single click access to monitored devices

• Integrated web-proxy server for remote access to Mitel Embedded System Management (ESM) interface

• Access Control List (Blacklist/Whitelist)

• Remote Access Network Tools (Ping, Traceroute)

Reduce onsite support visits by up to 80% - with secure remote access from anywhere.

COMING SOON

Single Sign -on (SSO) to remote

systems.


Performance Monitoring

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• Voice Quality R Factor Ratings by Call

• RTT, Jitter, Packet Loss metrics

• System Performance Metrics: Memory & CPU

utilization, disk usage, digital trunk utilization

• System Reachability and Availability

• Inventory (system hardware, software information, hardware ID, App Record)

• Handset connectivity to MiVoice Business/MiVoice Border Gateway (teleworker sets)

24/7 performance and availability monitoring

proactively detects issues.

SOON COMING

Active Testing Tools


Advanced Management Features

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• Scheduled and on-demand backups for MiVoice Business.

Secure Offsite Backup

• Inventory of MiVoice Business and MBG handsets, with alarms for disconnected sets.

IP Set Monitoring

• Servers, routers, managed ethernet switches, etc.

Third-Party Device Support

• Improved tools (incl. Ping/Traceroute) to identify root cause of problems.

Active Testing

• Expanded device support, including MX-ONE and customer-configurable devices.

Expanded SNMP Device Support

COMING SOON

COMING SOON


Real-Time Alerts

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• Alerts by email, SMS, Twitter

• System alarms warn users when thresholds are being maximized or breached

• Selective alerting to filter alarms by customer region, severity, time of day, or time of week

• Alarms colour coded by location and severity and displayed on map

ALARMS: • Voice Quality • System • License Expiry

• Remote access security violation • Memory utilization • Device reachability


Detailed Reports

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Performance and availability history at-a-glance.

• Monthly or on-demand

• PDF format, via email

• Customizable message and logo space

COMING SOON

Predictive Analytics

Reports include: • Customer device inventory • Performance data (by device) • Device availability summary


Powerful Dashboard

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Standard Web browsers (Internet Explorer® and

Firefox®)

Secure – HTTPS / SSL

Mobile Optimized (iOS, Android tablets, smartphones)

Critical data – alarms, map view, inventory.

Custom dashboard views.

Brandable – logos, color schemes, fonts, etc.

COMING SOON

Multiple Reseller Access Levels


Supported Mitel Devices & Applications

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MiVoice Business

MiVoice 250

MiCollab

MiContact Center

(Business/Enterprise)

MiVoice Border Gateway

(SIP & Teleworker VQ)

Mitel Business Dashboard

MiVoice Call Recording

(Oaisys)

NEW

NEW

COMING SOON

MiVoice MX-ONE


Third-Party Device Support

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Managed Ethernet Switches

Servers (Windows,

Linux) Routers

Uninterruptible Power Supplies

(UPS)

Innovation InnLine Voice

Mail Red Box Call

Recorder

NEW NEW

COMING

COMING SOON: - Expanded SNMP Device Support - Customer-configurable SNMP devices


Demo

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Questions?

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Pardeep Koonar Director of Sales Martello Technologies +1 613.271.5979 [email protected]

Documents

Mitel Powerpoint Template - Martello Technologies › wp-content › uploads › 2014 › ... · utilization, disk usage, digital trunk utilization • System Reachability and Availability