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Mitigating Loss through a Functional Intelligence Model in Injury Management &
Wellness
Presenter: Sanja Zeman
Recognition of wellness beyond a disease / injury state
Focus on function & ability to create a system that grows stronger and more resilient
Develop Resilience using Functional Intelligence
Mitigating Loss + Maximizing Function
World Health Organisation (WHO 1994)
Broadened focus to measure health beyond traditional health indicators of mortality and morbidity, to include:
- The impact of disease / impairment on daily activities
- The impact of disease / impairment on behavior- The impact of disease / impairment on functional
status- The impact of disease / impairment on quality of life
Emotional
FUNCTION
Emotional
FUNCTION
Emotional
FUNCTION
Emotional
FUNCTION
Emotional
FUNCTION
Emotional
FUNCTION
Cognitive Intelligence
Physical Intelligence
Emotional Intelligence Social Intelligence Financial Intelligence
PLANNING
ORGANISATION
SETTING GOALS & OBJECTIVES
TIME MANAGEMENT
RESEARCH SKILLS – ANALYSIS / LOGIC
DECISION MAKING
CREATIVITY – INNOVATION & ADAPTABILITY
GO SLOW – NURTURING TIME
EXCELLENCE
EXPERTISE
ACCOUNTABILITY AND ACTION
• PEAK STATE
• OPTIMAL HORMONE BALANCE
• NUTRITION
• EXERCISE
• Integrity
• Self Esteem VS Self Confidence
• Trust
• Gratitude
• Emotional Awareness
• Commitment & Conscientiousness
• Persistence
• Discipline
• Courage
• Vision
• COMMUNICATION VERBAL/ NON VERBAL
• BUILDING RAPPORT
• ESTABLISHING EMPATHY
• NEEDS MAPPING
• NEGIOTIATION SKILLS
• CHANGE MANAGEMENT
• CONNECTING & RELATING
• CONNECTING & RELATING
• PERSONAL RESPONSIBILTY/ BOUNDARIES
• CURIOSITY & FEEDBACK
• AFFILIATION – BUILDING BONDS & LEVERAGING DIVERSITY
• FINANCIAL LANGUIAGE OUTSOURCING
• AUTOMATION
• ELIMINATION
• EFFICIENCY
• LIMITING BELIEFS
• RISK TOLERANCE
• RECORD KEEPING
Functional Intelligence Matrix
Cognitive Intelligence
Physical Intelligence
Emotional Intelligence Social Intelligence Financial Intelligence
PLANNING
ORGANISATION
SETTING GOALS & OBJECTIVES
TIME MANAGEMENT
RESEARCH SKILLS – ANALYSIS / LOGIC
DECISION MAKING
CREATIVITY – INNOVATION & ADAPTABILITY
GO SLOW – NURTURING TIME
EXCELLENCE
EXPERTISE
ACCOUNTABILITY AND ACTION
• PEAK STATE
• OPTIMAL HORMONE BALANCE
• NUTRITION
• EXERCISE
• Integrity
• Self Esteem VS Self Confidence
• Trust
• Gratitude
• Emotional Awareness
• Commitment & Conscientiousness
• Persistence
• Discipline
• Courage
• Vision
• COMMUNICATION VERBAL/ NON VERBAL
• BUILDING RAPPORT
• ESTABLISHING EMPATHY
• NEEDS MAPPING
• NEGIOTIATION SKILLS
• CHANGE MANAGEMENT
• CONNECTING & RELATING
• CONNECTING & RELATING
• PERSONAL RESPONSIBILTY/ BOUNDARIES
• CURIOSITY & FEEDBACK
• AFFILIATION – BUILDING BONDS & LEVERAGING DIVERSITY
• FINANCIAL LANGUIAGE OUTSOURCING
• AUTOMATION
• ELIMINATION
• EFFICIENCY
• LIMITING BELIEFS
• RISK TOLERANCE
• RECORD KEEPING
Functional Intelligence Matrix
Cognitive Intelligence
Physical Intelligence
Emotional Intelligence Social Intelligence Financial Intelligence
PLANNING
ORGANISATION
SETTING GOALS & OBJECTIVES
TIME MANAGEMENT
RESEARCH SKILLS – ANALYSIS / LOGIC
DECISION MAKING
CREATIVITY – INNOVATION & ADAPTABILITY
GO SLOW – NURTURING TIME
EXCELLENCE
EXPERTISE
ACCOUNTABILITY AND ACTION
• PEAK STATE
• OPTIMAL HORMONE BALANCE
• NUTRITION
• EXERCISE
• Integrity
• Self Esteem VS Self Confidence
• Trust
• Gratitude
• Emotional Awareness
• Commitment & Conscientiousness
• Persistence
• Discipline
• Courage
• Vision
• COMMUNICATION VERBAL/ NON VERBAL
• BUILDING RAPPORT
• ESTABLISHING EMPATHY
• NEEDS MAPPING
• NEGIOTIATION SKILLS
• CHANGE MANAGEMENT
• CONNECTING & RELATING
• CONNECTING & RELATING
• PERSONAL RESPONSIBILTY/ BOUNDARIES
• CURIOSITY & FEEDBACK
• AFFILIATION – BUILDING BONDS & LEVERAGING DIVERSITY
• FINANCIAL LANGUIAGE OUTSOURCING
• AUTOMATION
• ELIMINATION
• EFFICIENCY
• LIMITING BELIEFS
• RISK TOLERANCE
• RECORD KEEPING
Functional Intelligence Matrix
Cognitive Intelligence
Physical Intelligence
Emotional Intelligence Social Intelligence Financial Intelligence
PLANNING
ORGANISATION
SETTING GOALS & OBJECTIVES
TIME MANAGEMENT
RESEARCH SKILLS – ANALYSIS / LOGIC
DECISION MAKING
CREATIVITY – INNOVATION & ADAPTABILITY
GO SLOW – NURTURING TIME
EXCELLENCE
EXPERTISE
ACCOUNTABILITY AND ACTION
• PEAK STATE
• OPTIMAL HORMONE BALANCE
• NUTRITION
• EXERCISE
• Integrity
• Self Esteem VS Self Confidence
• Trust
• Gratitude
• Emotional Awareness
• Commitment & Conscientiousness
• Persistence
• Discipline
• Courage
• Vision
• COMMUNICATION VERBAL/ NON VERBAL
• BUILDING RAPPORT
• ESTABLISHING EMPATHY
• NEEDS MAPPING
• NEGIOTIATION SKILLS
• CHANGE MANAGEMENT
• CONNECTING & RELATING
• CONNECTING & RELATING
• PERSONAL RESPONSIBILTY/ BOUNDARIES
• CURIOSITY & FEEDBACK
• AFFILIATION – BUILDING BONDS & LEVERAGING DIVERSITY
• FINANCIAL LANGUIAGE OUTSOURCING
• AUTOMATION
• ELIMINATION
• EFFICIENCY
• LIMITING BELIEFS
• RISK TOLERANCE
• RECORD KEEPING
Functional Intelligence Matrix
Cognitive Intelligence
Physical Intelligence
Emotional Intelligence Social Intelligence Financial Intelligence
PLANNING
ORGANISATION
SETTING GOALS & OBJECTIVES
TIME MANAGEMENT
RESEARCH SKILLS – ANALYSIS / LOGIC
DECISION MAKING
CREATIVITY – INNOVATION & ADAPTABILITY
GO SLOW – NURTURING TIME
EXCELLENCE
EXPERTISE
ACCOUNTABILITY AND ACTION
• PEAK STATE
• OPTIMAL HORMONE BALANCE
• NUTRITION
• EXERCISE
• Integrity
• Self Esteem VS Self Confidence
• Trust
• Gratitude
• Emotional Awareness
• Commitment & Conscientiousness
• Persistence
• Discipline
• Courage
• Vision
• COMMUNICATION VERBAL/ NON VERBAL
• BUILDING RAPPORT
• ESTABLISHING EMPATHY
• NEEDS MAPPING
• NEGIOTIATION SKILLS
• CHANGE MANAGEMENT
• CONNECTING & RELATING
• CONNECTING & RELATING
• PERSONAL RESPONSIBILTY/ BOUNDARIES
• CURIOSITY & FEEDBACK
• AFFILIATION – BUILDING BONDS & LEVERAGING DIVERSITY
• FINANCIAL LANGUIAGE OUTSOURCING
• AUTOMATION
• ELIMINATION
• EFFICIENCY
• LIMITING BELIEFS
• RISK TOLERANCE
• RECORD KEEPING
Functional Intelligence Matrix
Cognitive Intelligence
Physical Intelligence
Emotional Intelligence Social Intelligence Financial Intelligence
PLANNING• Discipline• Vision
PEAK STATE• Commitment• Courage• Discipline
Integrity
Self Esteem VS Self Confidence
Trust
Gratitude
Emotional Awareness
Commitment & Conscientiousness
Persistence
Discipline
Courage
Vision
COMMUNICATION VERBAL/ NON VERBAL• Commitment• Emotional Awareness• Self Esteem• Self Confidence
FINANCIAL LANGUIAGE OUTSOURCING• Commitment
ORGANISATION• Commitment• Discipline
OPTIMAL HORMONE BALANCE• Commitment• Discipline
BUILDING RAPPORT• Trust• Integrity• Commitment• Emotional Awareness• Self Esteem• Self Confidence
AUTOMATION• Commitment
SETTING GOALS & OBJECTIVES• Courage• Vision
NUTRITION • Commitment• Discipline
ESTABLISHING EMPATHY• Integrity• Trust• Commitment• Emotional Awareness• Gratitude• Self Esteem• Self Confidence
ELIMINATION• Commitment
Functional Intelligence Matrix
Functional Intelligence MatrixCognitive Intelligence Physical
IntelligenceEmotional Intelligence
Social Intelligence Financial Intelligence
TIME MANAGEMENT• Commitment• Discipline
EXERCISE• Commitment• Discipline
NEEDS MAPPING• Trust • Commitment• Emotional Awareness• Gratitude• Self Esteem• Self Confidence
EFFICIENCY• Commitment
RESEARCH SKILLS – ANALYSIS / LOGIC• Commitment• Discipline
NEGIOTIATION SKILLS• Integrity• Trust• Commitment• Courage• Emotional Awareness• Gratitude• Self Esteem• Self Confidence• Vision
LIMITING BELIEFS• Gratitude• Self Esteem• Self Confidence• Vision
DECISION MAKING• Trust• Courage• Discipline• Emotional Awareness• Self Esteem• Self Confidence• Vision
CHANGE MANAGEMENT• Commitment• Courage• Emotional Awareness• Self Esteem• Self Confidence• Vision
RISK TOLERANCE• Commitment• Emotional Awareness• Gratitude• Self Esteem• Self Confidence
Functional Intelligence MatrixCognitive Intelligence
Physical Intelligence
Emotional Intelligence
Social Intelligence Financial Intelligence
CREATIVITY – INNOVATION & ADAPTABILITY• Situational Courage• Vision
CONNECTING & RELATING• Integrity/ Trust• Commitment• Courage• Emotional Awareness• Gratitude• Self Esteem• Self Confidence
RECORD KEEPING• Commitment
GO SLOW – NURTURING TIME• Emotional Awareness• Self Esteem• Self Confidence
CONNECTING & RELATING• Integrity/ Trust• Commitment• Courage• Emotional Awareness• Gratitude• Self Esteem• Self Confidence
EXCELLENCE• Commitment• Courage• Discipline• Self Esteem• Self Confidence• Vision
PERSONAL RESPONSIBILTY/ BOUNDARIES• Integrity/ Trust• Commitment• Courage• Emotional Awareness• Gratitude• Self Esteem• Self Confidence
Functional Intelligence MatrixCognitive Intelligence Physical Intelligence Emotional
IntelligenceSocial Intelligence Financial
Intelligence
EXPERTISE• Commitment• Courage• Discipline• Self Esteem• Self Confidence
CURIOSITY & FEEDBACK• Trust• Commitment• Gratitude• Self Esteem• Self Confidence
ACCOUNTABILITY AND ACTION• Integrity• Courage• Trust• Commitment• Courage• Discipline• Emotional Awareness• Self Esteem• Self Confidence
AFFILIATION – BUILDING BONDS & LEVERAGING DIVERSITY• Integrity• Trust• Commitment• Gratitude• Self Esteem• Self Confidence
Cognitive Intelligence
Physical Intelligence
Emotional Intelligence Social Intelligence Financial Intelligence
PLANNING• Discipline• Vision
PEAK STATE• Commitment• Courage• Discipline
Integrity
Self Esteem VS Self Confidence
Trust
Gratitude
Emotional Awareness
Commitment & Conscientiousness
Persistence
Discipline
Courage
Vision
COMMUNICATION VERBAL/ NON VERBAL• Commitment• Emotional Awareness• Self Esteem• Self Confidence
FINANCIAL LANGUIAGE OUTSOURCING• Commitment
ORGANISATION• Commitment• Discipline
OPTIMAL HORMONE BALANCE• Commitment• Discipline
BUILDING RAPPORT• Trust• Integrity• Commitment• Emotional Awareness• Self Esteem• Self Confidence
AUTOMATION• Commitment
SETTING GOALS & OBJECTIVES• Courage• Vision
NUTRITION • Commitment• Discipline
ESTABLISHING EMPATHY• Integrity• Trust• Commitment• Emotional Awareness• Gratitude• Self Esteem• Self Confidence
ELIMINATION• Commitment
Functional Intelligence Matrix
Functional Intelligence MatrixCognitive Intelligence Physical
IntelligenceEmotional Intelligence
Social Intelligence Financial Intelligence
TIME MANAGEMENT• Commitment• Discipline
EXERCISE• Commitment• Discipline
NEEDS MAPPING• Trust • Commitment• Emotional Awareness• Gratitude• Self Esteem• Self Confidence
EFFICIENCY• Commitment
RESEARCH SKILLS – ANALYSIS / LOGIC• Commitment• Discipline
NEGIOTIATION SKILLS• Integrity• Trust• Commitment• Courage• Emotional Awareness• Gratitude• Self Esteem• Self Confidence• Vision
LIMITING BELIEFS• Gratitude• Self Esteem• Self Confidence• Vision
DECISION MAKING• Trust• Courage• Discipline• Emotional Awareness• Self Esteem• Self Confidence• Vision
CHANGE MANAGEMENT• Commitment• Courage• Emotional Awareness• Self Esteem• Self Confidence• Vision
RISK TOLERANCE• Commitment• Emotional Awareness• Gratitude• Self Esteem• Self Confidence
Cognitive Intelligence
Physical Intelligence
Emotional Intelligence Social Intelligence Financial Intelligence
PLANNING• Discipline• Vision
PEAK STATE• Commitment• Courage• Discipline
Integrity
Self Esteem VS Self Confidence
Trust
Gratitude
Emotional Awareness
Commitment & Conscientiousness
Persistence
Discipline
Courage
Vision
COMMUNICATION VERBAL/ NON VERBAL• Commitment• Emotional Awareness• Self Esteem• Self Confidence
FINANCIAL LANGUIAGE OUTSOURCING• Commitment
ORGANISATION• Commitment• Discipline
OPTIMAL HORMONE BALANCE• Commitment• Discipline
BUILDING RAPPORT• Trust• Integrity• Commitment• Emotional Awareness• Self Esteem• Self Confidence
AUTOMATION• Commitment
SETTING GOALS & OBJECTIVES• Courage• Vision
NUTRITION • Commitment• Discipline
ESTABLISHING EMPATHY• Integrity• Trust• Commitment• Emotional Awareness• Gratitude• Self Esteem• Self Confidence
ELIMINATION• Commitment
Functional Intelligence Matrix
Cognitive Intelligence
Physical Intelligence
Emotional Intelligence Social Intelligence Financial Intelligence
PLANNING• Discipline• Vision
PEAK STATE• Commitment• Courage• Discipline
Integrity
Self Esteem VS Self Confidence
Trust
Gratitude
Emotional Awareness
Commitment & Conscientiousness
Persistence
Discipline
Courage
Vision
COMMUNICATION VERBAL/ NON VERBAL• Commitment• Emotional Awareness• Self Esteem• Self Confidence
FINANCIAL LANGUIAGE OUTSOURCING• Commitment
ORGANISATION• Commitment• Discipline
OPTIMAL HORMONE BALANCE• Commitment• Discipline
BUILDING RAPPORT• Trust• Integrity• Commitment• Emotional Awareness• Self Esteem• Self Confidence
AUTOMATION• Commitment
SETTING GOALS & OBJECTIVES• Courage• Vision
NUTRITION • Commitment• Discipline
ESTABLISHING EMPATHY• Integrity• Trust• Commitment• Emotional Awareness• Gratitude• Self Esteem• Self Confidence
ELIMINATION• Commitment
Functional Intelligence Matrix
Functional Intelligence MatrixCognitive Intelligence Physical
IntelligenceEmotional Intelligence
Social Intelligence Financial Intelligence
TIME MANAGEMENT• Commitment• Discipline
EXERCISE• Commitment• Discipline
NEEDS MAPPING• Trust • Commitment• Emotional Awareness• Gratitude• Self Esteem• Self Confidence
EFFICIENCY• Commitment
RESEARCH SKILLS – ANALYSIS / LOGIC• Commitment• Discipline
NEGIOTIATION SKILLS• Integrity• Trust• Commitment• Courage• Emotional Awareness• Gratitude• Self Esteem• Self Confidence• Vision
LIMITING BELIEFS• Gratitude• Self Esteem• Self Confidence• Vision
DECISION MAKING• Trust• Courage• Discipline• Emotional Awareness• Self Esteem• Self Confidence• Vision
CHANGE MANAGEMENT• Commitment• Courage• Emotional Awareness• Self Esteem• Self Confidence• Vision
RISK TOLERANCE• Commitment• Emotional Awareness• Gratitude• Self Esteem• Self Confidence
Functional Intelligence MatrixCognitive Intelligence
Physical Intelligence
Emotional Intelligence
Social Intelligence Financial Intelligence
CREATIVITY – INNOVATION & ADAPTABILITY• Situational Courage• Vision
CONNECTING & RELATING• Integrity/ Trust• Commitment• Courage• Emotional Awareness• Gratitude• Self Esteem• Self Confidence
RECORD KEEPING• Commitment
GO SLOW – NURTURING TIME• Emotional Awareness• Self Esteem• Self Confidence
CONNECTING & RELATING• Integrity/ Trust• Commitment• Courage• Emotional Awareness• Gratitude• Self Esteem• Self Confidence
EXCELLENCE• Commitment• Courage• Discipline• Self Esteem• Self Confidence• Vision
PERSONAL RESPONSIBILTY/ BOUNDARIES• Integrity/ Trust• Commitment• Courage• Emotional Awareness• Gratitude• Self Esteem• Self Confidence
Functional Intelligence MatrixCognitive Intelligence Physical Intelligence Emotional
IntelligenceSocial Intelligence Financial
Intelligence
EXPERTISE• Commitment• Courage• Discipline• Self Esteem• Self Confidence
CURIOSITY & FEEDBACK• Trust• Commitment• Gratitude• Self Esteem• Self Confidence
ACCOUNTABILITY AND ACTION• Integrity• Courage• Trust• Commitment• Courage• Discipline• Emotional Awareness• Self Esteem• Self Confidence
AFFILIATION – BUILDING BONDS & LEVERAGING DIVERSITY• Integrity• Trust• Commitment• Gratitude• Self Esteem• Self Confidence
Cognitive Intelligence
Physical Intelligence
Emotional Intelligence Social Intelligence Financial Intelligence
PLANNING• Discipline• Vision
PEAK STATE• Commitment• Courage• Discipline
Integrity
Self Esteem VS Self Confidence
Trust
Gratitude
Emotional Awareness
Commitment & Conscientiousness
Persistence
Discipline
Courage
Vision
COMMUNICATION VERBAL/ NON VERBAL• Commitment• Emotional Awareness• Self Esteem• Self Confidence
FINANCIAL LANGUIAGE OUTSOURCING• Commitment
ORGANISATION• Commitment• Discipline
OPTIMAL HORMONE BALANCE• Commitment• Discipline
BUILDING RAPPORT• Trust• Integrity• Commitment• Emotional Awareness• Self Esteem• Self Confidence
AUTOMATION• Commitment
SETTING GOALS & OBJECTIVES• Courage• Vision
NUTRITION • Commitment• Discipline
ESTABLISHING EMPATHY• Integrity• Trust• Commitment• Emotional Awareness• Gratitude• Self Esteem• Self Confidence
ELIMINATION• Commitment
Functional Intelligence Matrix
Functional Intelligence MatrixCognitive Intelligence Physical
IntelligenceEmotionalIntelligence
Social Intelligence Financial Intelligence
TIME MANAGEMENT• Commitment• Discipline
EXERCISE• Commitment• Discipline
NEEDS MAPPING• Trust • Commitment• Emotional Awareness• Gratitude• Self Esteem• Self Confidence
EFFICIENCY• Commitment
RESEARCH SKILLS – ANALYSIS / LOGIC• Commitment• Discipline
NEGIOTIATION SKILLS• Integrity• Trust• Commitment• Courage• Emotional Awareness• Gratitude• Self Esteem• Self Confidence• Vision
LIMITING BELIEFS• Gratitude• Self Esteem• Self Confidence• Vision
DECISION MAKING• Trust• Courage• Discipline• Emotional Awareness• Self Esteem• Self Confidence• Vision
CHANGE MANAGEMENT• Commitment• Courage• Emotional Awareness• Self Esteem• Self Confidence• Vision
RISK TOLERANCE• Commitment• Emotional Awareness• Gratitude• Self Esteem• Self Confidence
Functional Intelligence MatrixCognitive Intelligence
Physical Intelligence
EmotionalIntelligence
Social Intelligence Financial Intelligence
CREATIVITY – INNOVATION & ADAPTABILITY• Situational Courage• Vision
CONNECTING & RELATING• Integrity/ Trust• Commitment• Courage• Emotional Awareness• Gratitude• Self Esteem• Self Confidence
RECORD KEEPING• Commitment
GO SLOW – NURTURING TIME• Emotional Awareness• Self Esteem• Self Confidence
CONNECTING & RELATING• Integrity/ Trust• Commitment• Courage• Emotional Awareness• Gratitude• Self Esteem• Self Confidence
EXCELLENCE• Commitment• Courage• Discipline• Self Esteem• Self Confidence• Vision
PERSONAL RESPONSIBILTY/ BOUNDARIES• Integrity/ Trust• Commitment• Courage• Emotional Awareness• Gratitude• Self Esteem• Self Confidence
Mitigating loss in IM & Wellness
• Mitigating Loss = Maximizing successful outcomes• Mitigating Loss = Developing Resilience
Resilience…
• ‘The successful adaptation to life tasks in the face of social disadvantage or highly adverse conditions’
(Windle, 1999)• ‘The dynamic process involving interaction between
risk and protective processes – internal and external to the individual – that act to modify the effects of adverse life events’ (Rutter, 1990)
Resilience Foundation
• Sense of purpose• Perseverance• Equanimity (balance)• Self Reliance• Self Acceptance
ADAPTATION(Task Orientated Coping)
• Hardiness• Sustainability• Self Efficacy
• Personal Causation• Learned
Resourcefulness• Sense of Coherence
• Locus of Control• Potency• Stamina
Application within the workplace
Sources of Pressure /
Support
Individual Differences OUTCOMES
OUTCOMES
Resources & Communication
Recognition / Control
Balanced workload
Organizational climate
Work Relationships
JobConditions
OUTCOMES
Resources & Communication
ControlBalanced Workload
Job Security/ Change
Work Relationships
JobConditions
Emotional
Financial
Social
Cognitive
Physical
Process...
1. Understand the functional health of the individual and their level of resilience
- Pre employment resilience measures- Post injury resilience measures
2. Identify gaps in adaptation and work to bridge those gaps using existing strengths
3. Concurrently – understand the source of workplace pressure and support- What are the organizations resources to manage physical, emotional cognitive, social and financial aspects of the workforce
4. Work with supports and awareness of pressure to build trust and use that as the link between the individual and the organization
Outcome Factors
• Resilient Thinking• Resilient Behavior• Work Engagement• Rest and Recovery• Healthy Lifestyle
Sanja ZemanBAppSc(OT)MAppSc(OHS)IMC Assoc. LEADREMPACT Pty LtdW: www.empact.com.auE: [email protected]: 1300 721 944M: 0404 056 537