1. Have you changed your service provider after implementation
of MNP system in India?a. Yes b. No-
If No
1) Would you want to switch your service anytime soon?
Yes No
May be dont know
2) Why are you not considering the change?i. Inertia ( no
interest to change service provider)
ii. Dont know the processiii. Happy with the current serviceiv.
Think that all service provider are same
2. How did you come to know about this technology?
Advertisements Internet
Friends Specify if other
3. According to you, what could be the reason behind
implementation of this technology?a. Marketing strategy of the
service provider to gain customerb. To provide convenience to
customers
4. Who is your current service provider?Airtel
Idea
Vodafone
Docomo
Aircel
Uninor
BSNL
Any Other
5. Who was the earlier service provider?Airtel
Idea
Vodafone
Docomo
8/6/2019 MNP qst.
2/2
BSNL
Aircel
Uninor
Any other
6. Why did you switch from one service provider to another?a.
Service quality was not satisfactoryb.
7. Are you satisfied with the current one?
Satisfied Highly Satisfied
Fairly Satisfied Dissatisfied
8. Did you face any difficulty while porting your number?
Yes No
9. If Yes, What kind of difficulty did you come across?Problems
in getting Unique Porting Code
Applications not getting processed
Rejection of porting request
Downtime more than 2 hours
10. After availing this service did you have any complaints
about it?
Yes No
11.
Did you register your complaints?
Yes No
12. Were those complaints getting resolved immediately?
