Mobile Banking Brochure fin - I&M Bank Kenya · • For smart phone users download “I&M App” from your respective Appstore ... (M-PESA,Airtel Money and MobiKash) • Transfer

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I&M BANK MOBILE USER GUIDE

INTRODUCTION

I&M Bank Mobile is a convenient and secure way to do banking. It also provides a wide range of lifestyle services, mobile commerce and entertainment.

• For smart phone users download “I&M App” from your respective Appstore

• From the I&M App select the I&M Mobile option to enjoy the following bouquet of services:

Bank Request

• Balance• Mini-statement• Account Summary• Funds Transfer• Bank Requests - E-statement registration- Cheque book request- Full statement request- Stop cheque request

Airtime Purchase

• Safaricom• Airtel• Orange(Pinless top-up)

Utilities Payments

• KPLC Post-paid• Airtel Post-paid• Orange Post-paid• Nairobi Water Company• Jamii Telkom• Zuku• DSTV• GOtv

Mobile Money

• Transfer from Bank account to Mobile wallets (M-PESA,Airtel Money and MobiKash)

• Transfer from Mobile Wallet (M-PESA, Airtel Money and MobiKash) to Bank Account

Lifestyle

• Traffi c Cameras• Business Tools• Religion• Cinema Guide• Directory• Weather Forecast• Fun and Extras


You can also enjoy I&M Mobile Banking by registering for the service and dialling the short code *458#.

1 Balance Enquiry

2 Mini-statement

3 Airtime top-up – Safaricom, Airtel, Orange

4 Mobile Money - send funds from account to M-PESA /Mobikash and Airtel Money

5 Funds transfer within I&M Bank

6 Pay utilities – KPLC, Nairobi Water Company, DSTV, GOtv, Jamii Telkom, Zuku, Airtel and Orange post-paid

7 Forex Enquiry

8 Bank requests – E-statement registration, full statement request and cheque book request

9 Pin Change

• For both smartphone app and short code, you can sign up for transaction alerts where we will notify you via SMS of any deposit or withdrawal from your account.

REGISTRATION • If you are not already registered, visit your nearest branch

and complete an I&M Mobile registration form • This form can also be downloaded from our website on:

https://www.imbank.com/personal/mobile-banking/

GETTING STARTED

A. For smartphone users, you can start using the I&M Mobile App by:

• Enabling the internet on your smartphone and downloading the “I&M App” from your respective app store.

• Once registered, you will receive an activation key and PIN via SMS from the bank.

• Launch I&M App and select “I&M Mobile” and enter activation key once . Once successfully registered, re-start the App and enter the PIN as given on SMS. You can change this PIN under My Profi le menu once logged in.

The following illustrations show what you should expect after registration is complete.


1. The Main Menu

The main menu after logging in is displayed as below:

2. My Accounts

For banking transactions, select My Account menu, enter the login PIN and the page below will be displayed allow you to select a service.

3. Airtime Top-up

This option allows you to purchase Pinless mobile airtime.


4. Pay Utilities

This service enables you to pay utility bills directly from your I&M Bank account.

5. Mobile Money

This option currently allows you to transfer funds from your I&M Bank account to your M-PESA, MobiKash andAirtel Money.

6. Cash withdrawal from I&M Karibu agent

This feature allows you to withdraw cash from your I&M Bank Account through our appointed agents branded as I&M Karibu Agents.


B. For non smartphone users: • Once registered, you will receive a 4-digit numeric PIN via

SMS. Dial *458# and input the PIN then the system will prompt you to change PIN

• Once you have successfully changed the registration PIN, dial *458# to access full menu as below

• To enjoy any of the listed services, respond with a number corresponding to that service. e.g. reply with 3 for airtime top-up.


IMPORTANT NOTES

Registration

To enjoy I&M Mobile Banking, you must register by either ticking I&M Mobile option on the account opening form or completing an I&M Mobile application form.

Transaction Limits

Subject to specifi c customer approvals, the following limits apply.• Maximum number of transactions per day

is 10• Maximum amount per transaction is

KShs. 200,000• Cumulative amount per day is

KShs. 1,000,000

Mobile Money Transfers

Respective limits apply as set by Mobile Money Service providers i.e M-PESA, Airtel Money and MobiKash. Always check the prevailing limits.

Funds Transfer

Funds transfer can be done to either a maintained benefi ciary or directly entering the benefi ciary account. It is the responsibility of the customer to confi rm accuracy & correctness of the account.

Utility Bills

Though the transactions for utility bills are processed instantly, allow a maximum of 2 working days. Factor this in before your bills due date to avoid any inconvenience.

Service Requests

• Cheque book request: Cheque book to be collected from base branch within 7 working days after request

• Full statement request: Statement to be collected from base branch within 2 working days upon request

• E-statement registration: This is put into eff ect within 2 working days after request

Charges and Available Services

If need be, always confi rm with the bank regarding the prevailing charges and available services from time to time.

Security and PIN Handling

• Keep your PIN and other login details confi dential at all times

• If you suspect your PIN has been compromised, change it or contact the bank for help

• In case of theft or loss of phone or SIM card, contact the bank immediately

Terms and Conditions

See details on account opening form or on I&M Mobile Banking application form.


Service Charge-KShs

1 Balance Enquiry Free

2 Mini Statement Free 3 Account Summary 7.00 4 Internal Funds Transfer 15.00 5 Stop-Cheque Request Free

(Other bank charges apply)

6 Forex 10.00

7 Bank Requests Full Statement Request -10.00 Cheque Book Request -10.00 E-statement Registration -Free

11 Deposit Details 7.00

12 Loan Details 7.00

13 Add Benefi ciaries Free

14 Airtime Top-Up Free

15 Mobile MoneyBank to M-PESA- 60

Bank to Airtel Money - 35Bank to MobiKash - 50

16 Utilities 60.00

17 Buy Goods and Services

60.00

18 Merchants Payments 60.00

19 Standing Instructions Setup

Free(Other bank charges apply)

20 Account Alerts Local SMS: 5International: 15

CHARGES

All charges are exclusive of excise duty.

E-mail: I&[email protected]

www.imbank.com

imbankke @imbankke imbankke

I&M Bank Ltd is regulated by the Central Bank of Kenya

imbankkeimbankke


Documents

Mobile Banking Brochure fin - I&M Bank Kenya · • For smart phone users download “I&M App” from your respective Appstore ... (M-PESA,Airtel Money and MobiKash) • Transfer