Mobile Care Everywhere

Mobile Care Everywhere

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COMMUNITAKE

CommuniTake provides operators with a comprehensive support platform including a native mobility VAS expansion aimed at enterprises and consumers for cost reduction and revenue generation

Support Suite

Enterprise Mobility VAS

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THE COMMUNITAKE PLATFORM POSITION

PRODUCTION PROVEN

PREFERRED SUPERIOR

Operated by for its mobile device support platform

More than 2,500 agents; 55 countries; 12 languages

SFR Selected Talent award

A recommended solution in the Vodafone SMEs portal

AWARD WINNER

RIM innovation award

On-premise deployments; Tier 1 scale; integrated with CRM and billing

THE COMMUNITAKE PLATFORM

Remote Support

Guidance Portal

Community Support

Device Pool

Device Guard

Location Shield

Remote Support

Device Manager

Remote Expert

Operator Support

Enterprise Mobility

Consumer VASDevice Guard

Community Support

On-Device Repair

REMOTE SUPPORT

Remote device takeover

On-device screen drawing

Navigation macros

Guidance macros

Device diagnostics

On-device apps mgmt.

On-device data mgmt.

Remote PC support

iOS remote configuration

Chat; replays; analytics

ON-DEVICE REPAIROn-device diagnostics

Automated APN settings

Automated Airplane mode

Automated network type

Automated 3G settings

Battery health indication

Battery level views

Disk space views

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GUIDANCE PORTALSelf takeover

Simple language search

Targeted offering

Navigation macros

Installations macros

Guidance movies

Textual walkthroughs

Macros generator

Movies generator

Subject matter library

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DEVICE GUARD

Locate device

Sound alarm

Lock device

Wipe on-device data

Backup on-device data

Restore on-device data

Manage contacts

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DEVICE MANAGER - DASHBOARD

Holistic devices view

Password policy

Mass deployments

Assets management

Expense control

Device data protection

Alerts & notifications

Analytics

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DEVICE MANAGER- ASSETS


Password policy

Mass deployments

Assets management

Expense control



Analytics

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DEVICE MANAGER – APPs MANAGEMENT


Password policy

Mass deployments

Assets management

Expense control



Analytics

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DEVICE MANAGER – EXPENSE CONTROL


Password policy

Mass deployments

Assets management

Expense control



Analytics

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REMOTE EXPERTContacts library

RT screen view

RT on-screen drawing

Capturing screenshots

On-screenshots drawing

On-screenshots writing

Screenshots packaging

Screenshots sending

Guidance signing

Guidance saving

OPERATOR’S IMPACT ON BUSINESS CUSTOMERS

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Reduce outlays

Improve security

Streamline business

Reduce idle work timeDecrease repeat visits of field forceControl mobile expenses and assets

Device and location security encouragementEliminate external support security breachesHandle lost / stolen device scenario

Allow always connected executivesFoster peer-to-peer expert supportLeverage existing support operation

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ACROSS PLATFORMS DEVICE SUPPORT

150+ advanced devicesAndroid (minor enablement)BlackBerry Win Mobile (5&6)Symbian S60 /^3, Maemo, MeeGo iOS (clientless remote configuration)PC Support (Windows)

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BENEFITS TO THE OPERATOR

GENERATE REVENUES

Sell remote Support

Flexible SaaS model

White labeled / Branded

Sell Remote Expert

Sell Device Manager

Sell Device Guard

Simple; Affordable

Sell Location Shield

REDUCE COSTS

Improve support metrics

Leverage self service

Reduce new devices costs

Improve service practices

Decrease device returns

Reduce POS traffic

Lower training outlays

Reduce calls’ volume

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WHY COMMUNITAKE

Impacting support metrics and reducing operating costs via multiple tools across customer touch points

Providing various growth engines that cater to the imperatives of enterprise mobility and generate new revenue streams

All-In-One platform >>>

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MORE VALUE PROPOSITION

Market coverage (OSs; devices)Working with operatorsProduction provenEstablished integrationDemonstrated successLow risk deliverySimple, affordable

Documents

Mobile Care Everywhere