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Bring Your Own Device
Alan Shields
Cambridgeshire County Council
My First Mobile
My Car?
B YODUUse your Own Device
Infrastructure must cover:
Connection
As these devices will not be directly connected to your network, you need a secure method
of connection.
Authentication
If you can, best to use something you already use such a Active Directory or other similar
LDAP services.
Security
Beyond the network connection, you must have a means of managing/ administrating
these devices. This is often called “Mobile Device Management”.
Data access
Not all these devices will have the capability to connect to your normal network file storage
so consider more agnostic methods of data access such a SharePoint, internal versions of
“DropBox” or other WebDAV/FTP functionality.
Possible Uses for BYOD
Transaction Other
Communication InformationCommunication Information
Transaction Other
CommunicationCommunication InformationInformation
TransactionTransaction Other
So, what are we doing in Cambridgeshire?
So, what are we doing in Cambridgeshire?
Good for Enterprise by Good Technology
Dynamic Mobile Exchange (DME) by Excitor
The Pilot was run to determine some of the
following:
Suitability of the software (incl. usability and
security)
Acceptance by staff to use their own devices
Effectiveness of “light-touch” training and support
To determine and calculate any cost
savings/benefits
Security
Security
AcceptanceThe Pilot was limited to 50 users and to get volunteers, messages
were posted on the Council’s intranet pages. Within 3 days we
had over 150 requests. Whilst that does not seem many out of a
5,000-strong user base, it proved there was some appetite for staff
wanting to use their own devices.
Training and Support
Suitability
70% of pilot users found sending and receiving emails as “Easy” or “Very Easy”.
69% found handling attachments “Easy” or “Acceptable”.
50% rated the calendar functionality as “Easy” or “Very Easy”.
Other functionality (i.e. Contacts, Tasks etc.) was only used by a very small number of pilot
users.
Acceptance
69% of pilot users rated the DME product as either “Essential” or “Very Useful”.
Only 4% of pilot users stated that running the DME client affected either their handset’s
performance and/or battery life.
77% of pilot users wished to continue using the service after the pilot had ended.
Training and Support
98% of pilot users rated downloading and installing the software as “Easy” or “Very Easy”.
77% of pilot users rated the training documentation as either “Good” or “Excellent”.
Savings and benefits
In summary
In summary, BYOD (or UYOD) is here to stay and will become a demand
from both your current and future employees. However, don’t (seriously)
comprise your security – get the right product and have a clearly defined
BYOD user policy that outlines what you expect from the employee and
what they can expect from you. Indeed, BYOD is s culture change for you
IT department. No longer will they have ultimate control of who uses what
and where. However, in reality, that control is probably being lost already
by staff using their own devices in a non-managed, unsecure way.
Introducing a proper BYOD strategy will wrestle just enough
of that control back to hopefully make everyone happy.
Next Steps…
…in Cambridgeshire?
Plan to have the DME product in full production and available to
all suitable users by the end of the calendar year. This includes a
slight delay as we are also migrating our email system from
Exchange 2003 to 2010.
