Mobile Release Notes v1.1.0

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MobileRelease Notes – v1.1.0

RELEASE NOTES

5 December 2012



This documentation is the confidential and proprietary intellectual

property of the Sabre Airline Solution® business. Any unauthorized

use, reproduction, preparation of derivative works, performance or

display of this document or software represented by this document,

without the express written permission of Sabre Airline Solutions is

strictly prohibited.

Sabre Airline Solutions, the Sabre Airline Solutions logo, Sabre, and

SabreSonic are trademarks and/or service marks of an affiliate of

Sabre Holdings Corp. All other trademarks, service marks and trade

names are the property of their respective owners.

© 2009, 2010 Sabre Inc. All rights reserved. 03_2010



Project Name i Confidential and proprietaryDescription, Date Sabre Airline Solutions

Table of Contents

1. I ntroduction ........................................................................................................................ 1

1.1. Overview................................................................................................................................. 1

1.2. Release Information ............................................................................................................... 1

2. I ntroduction ........................................................................................................................ 2

2.1. Introduction ............................................................................................................................. 2

2.2. About The Application ............................................................................................................ 2

3. Mobile Home Screen .......................................................................................................... 3

3.1. Home Screen ......................................................................................................................... 3

4. Book My F light .................................................................................................................. 4

4.1. Book My Flight - Search Request Screen .............................................................................. 4

4.2. Book My Flight - Flight Calendar ............................................................................................ 5

4.3. Book My Flight - Departure Flight and Price Selection Screens ............................................ 6

4.4. Book My Flight - Return Flight and Price Selection Screen ................................................... 7 4.5. Book My Flight - Review Flight Screen .................................................................................. 8

4.6. Book My Flight - Passenger Information Screen ................................................................... 9

4.7. Book My Flight - Payment Screen ........................................................................................ 10

4.8. Book My Flight - Confirmation Screen ................................................................................. 11

5. Manage My F lights .......................................................................................................... 12

5.1. Manage My Flights – Reservation Retrieval Screen ............................................................ 12

5.2. Manage My Flights – Itinerary Screen ................................................................................. 13

5.3. Manage My Flights – Change Flights Screens .................................................................... 14

5.4. Manage My Flights – Select Flights and Price Selection Screens ....................................... 15

5.5. Manage My Flights –

Review Itinerary Screen .................................................................... 16

5.6. Manage My Flights – Payment Screen ................................................................................ 17

5.7. Manage My Flights – Confirmation Screen .......................................................................... 18

6. F light Status ..................................................................................................................... 19

6.1. Flight Status – Search and Flight Result Screens ............................................................... 19

6.2. Flight Status - Search Options ............................................................................................. 20

6.3. Flight Status - Details Screen ............................................................................................... 21

7. Contact I nf ormation ........................................................................................................ 22

7.1. Contact ................................................................................................................................. 22



Mobile Release 1.1.0 1 Confidential and ProprietaryRelease Notes Sabre Airline Solutions

1. Introduction

1.1. Overview

This document contains information about the features that were implemented for the Mobile solution as part of Release

1.

1.2. Release Information

Release Type

Release Version Release Date

V1.1.0 May 31, 2012

Release Identification

Type of Release

X Major Release

Upgrade Release

Scheduled Maintenance Release

Patch Release




2. Introduction

2.1. Introduction

The mobile solution is an HTML5-based application that is compatible with WebKit enabled mobile devices, such

as iPhone, Android, and Blackberry. The application enables the ability for passengers to book and manage

travel on their mobile device though a simple and intuitive process flow.

Through the mobile home screen, passengers are provided the ability to:

Shop for new travel reservations

Book for new travel reservations

Access existing travel reservations made through the mobile system

Modify existing travel reservations exchanging for another itinerary

Cancelation of an existing itinerary

View flight status based on schedule look up for flights departing today or tomorrow

View flight status based on flight number look up for flights departing yesterday, today, or tomorrow

2.2. About The Application

The mobile solution is a white-label solution built in a manner that allows airlines to configure and brand the

application so that it has the look and feel of their existing website and other brand assets. The screen shots

used in this document are representative of a specific configuration. Most of the screens allow some level of

configuration, however, and most all labels are text keys that allow the airline to determine what information is

displayed to the user.

Please refer to the Mobile Style Guide for additional information on configuring and branding the mobile

application.




3. Mobile Home Screen

3.1. Home Screen

The Mobile experience begins from the Home screen where customers have the ability to navigate to different

Modules. From the home screen, navigation can be directed down three (3) different paths:

1. Book My Flight – Customer can shop and book selected flights.

2. Manage My Flights – Customer is able to review existing reservations with the options to change or

cancel the reservation.

3. Check Flight Status – Customer is able to check the status of flights to verify if flight is on time, delayed,

or canceled, as well as find gate, terminal, and baggage claim information.




4. Book My Flight

4.1. Book My Flight - Search Request Screen

The Flight Search screen offers the option to search for round trip or one-way flights. The customer enters the

required ‘From’ and ‘To’ city or airports (selected from a scroll wheel of alphabetized locations), along with

departure and return dates, and passenger counts. Up to nine (9) passengers are supported on a single

itinerary, as configured by the airline. Submitting the ‘Search Flights’ button navigates to the Flight List screen.




4.2. Book My Flight - Flight Calendar

The calendar screens are activated by choosing the date fields on the home screen. Users interact directly with

the calendar by tapping on the date of choice. To navigate to future dates select the right or left arrows next to

the month names to move ahead or back in time. Select the date for departure flight followed by the ‘Select

Return Date’ button. This will navigate to the return date calendar. Selecting a return date followed by ‘Done’

button will return the user to the Flight Search screen.




4.3. Book My Flight - Departure Flight and Price Selection Screens

Departure flight and price selection screens. Both Low Fare search and Branded Fares are supported. The

process below demonstrates the Branded Fares search path.

When the user selects to Search Flights, they are presented with a list of available flights matching their search

criteria. An optional sorting feature is available to allow the flights to be sorted by price or time. The flight

detail information and format of the data is configurable by the airline. In the case of Branded Fares, the lowest

fare available for each flight is displayed to the user.

Selecting a departure flight option will navigate to the ‘Price Selection’ screen showing the available Branded

Fare within the flight selection. An expanded section (in this example, named “Amenities”) allows the user to

see what is included in each of the brands. The brand information is provided by the airline in HTML or image

format.

- If a round trip itinerary was requested, navigation will direct to the ‘Return Flight and Price List’ screens.

- If a one-way was requested, navigation will direct to the ‘Review Flight’ screen.




4.4. Book My Flight - Return Flight and Price Selection Screen

If the user is selecting a return flight, they will repeat the flight selection process they did for the outbound

flight:

The user is again presented with a list of available flights matching their search criteria. An optional sorting

feature is available to allow the flights to be sorted by price or time. The flight detail information and format of

the data is configurable by the airline. In the case of Branded Fares, the lowest fare available for each flight is

displayed to the user.

Selecting a return flight option will navigate to the ‘Price Selection’ screen showing the available Branded Fare

within the flight selection. An expanded section (in this example, named “Amenities”) allows the user to see

what is included in each of the brands. The brand information is provided by the airline in HTML or image

format.

By selecting price, the user is directed to the ‘Review Flight’ screen.




4.5. Book My Flight - Review Flight Screen

The Review Flight screen displays the selected itinerary, pricing and optional login fields. The information

provided in the itinerary details and format of the data is configurable by the airline.

The Price summary displays the itinerary Fare and Taxes. The detail of each of these prices is available in the

expandable “view” section which is accessed by tapping on the plus (+) symbol.

The application is integrated with Customer Insight , so airlines can opt to include the ability for the user to log in

to their existing account. Doing so will allow the application to pre-populate any applicable information from

the profile into the subsequent screens on the mobile app.

If the user does not log into their account (or the option is not provided by the airline), they will continue the

booking process by choosing “Continue As Guest”.




4.6. Book My Flight - Passenger Information Screen

The Passenger screen collects the information about the traveler that is required to complete the booking. The

fields displayed on this screen are configured as required by the airline.

Available fields are:

Title

First Name

Middle Name (or Middle Initial)

Last Name

Date of Birth

Gender

Mobile Phone Number

Email Address

Frequent Flyer Number

Redress Number

The airline may choose to display just their own frequent flyer program or those of their partner programs as

well that can be selected from a menu. Only one frequent flyer number per passenger may be added to the

itinerary.

By selecting “Continue”, the user is taken to the “Payments” screen.




4.7. Book My Flight - Payment Screen

The Payment screen collects the payment information from the user. The payment types in the SabreSonic

Payment Solution standard payment suite are supported forms of payment:

Visa

MasterCard

American Express

Diner’s Club

JCB

UATP

Section of a specific form of payment will display the input fields associated with and required for that payment

type. All fields on this screen are required to complete the booking.

The Fare Rules of the fare selected are viewable by selecting the expandable plus (+) symbol. This displays the

detailed information about the selected fare. The user must select that they have read and understand the fare

rules before the “Purchase” button is activated to complete the booking.




4.8. Book My Flight - Co nfirmation Screen

The Confirmation screen is displayed with the successful completion of the mobile booking. The PNR can be

displayed to the customer, along with the last four (4) digits of the credit card used for payment. All other text

and information on this screen is configurable by the airline.

The details of the booking can be found in the expandable View Itinerary section. Additionally, the user receives

a confirmation of the booking via email from the airline’s chosen solution for document delivery, such as Sabre

Virtually There.

Navigation button will return the user to the Home screen.




5. Manage My Flights

5.1. Manage My Flights – Reservation Retrieval Screen

The Manage My Flights module allows users to retrieve an existing reservation, either for reference purposes or

for the purpose of change or cancel of the trip.

The application is integrated with Customer Insight , so airlines can opt to include the ability for the user to log in

to their existing account to find their reservation. Users without an account can retrieve their reservation by

providing the Last Name of the traveler and the reservation PNR.




5.2. Manage My Flights – Itinerary Screen

The Itinerary screen provides the detail of the booking for reference purposes or for the purpose of change or

cancel of the trip. The flight information detail and format of the data displayed on this screen is configurable by

the airline.

The solution allows users to exchange or refund airline tickets via CAT31 and CAT33 fare filing and web service

activation. AER web services must be activated in Host for the airline to use these capabilities.


expandable “view” section which is accessed by tapping on the plus (+) symbol.

Selecting Change Flights will direct the user to the exchange path which allows change of the departure, return,

or both departure/returns flights to be changed based on airline rules.

Cancel Trip allows the user to cancel the entire reservation.




5.3. Manage My Flights – Change Flights Screens

The Change Flights screen allows the user to select the segments of the itinerary they would like to change. Any

change made to the itinerary is effective for all passengers on the itinerary, i.e., changes cannot be made for one

passenger and not another.




5.4. Manage My Flights – Select Flights and Price Selection Screens

For the segments the user chooses to the change, they are directed back through the shopping path used in the

booking flow. Both Low Fare search and Branded Fares are supported, as defined by the airline. The process

below demonstrates the Branded Fares search path.

When the user selects to search for new flights, they are presented with a list of available flights matching their

search criteria. An optional sorting feature is available to allow the flights to be sorted by price or time. The

flight detail information and format of the data is configurable by the airline. In the case of Branded Fares, the

lowest fare available for each flight is displayed to the user.

Selecting a flight option will navigate to the ‘Price Selection’ screen showing the available Branded Fare within

the flight selection. An expanded section (in this example, named “Amenities”) allows the user to see what is

included in each of the brands. The brand information is provided by the airline in HTML or image format.




5.5. Manage My Flights – Review Itinerary Screen

The Review Itinerary screen displays both the newly selected itinerary and the itinerary that is being changed so

that the user can easily compare the two. The information provided in the itinerary details and format of the

data is configurable by the airline.


expandable “view” section which is accessed by tapping on the plus (+) symbol. If there is a change fee

associated with the change of the itinerary, it is also listed here.

If there is additional payment due as a result of the change (Add Collect), the user is directed to the Payments

screen. If there is a refund, as allowed by the airline, it would be listed here.




5.6. Manage My Flights – Payment Screen

If there is additional payment due as a result of the exchange, the user will enter their payment information on

the Payment Screen. The payment types in theSabreSonic Payment Solution standard payment suite are

supported forms of payment:

Visa

MasterCard

American Express

Diner’s Club

JCB

UATP

Section of a specific form of payment will display the input fields associated with and required for that payment

type. All fields on this screen are required to complete the booking.

The Fare Rules of the new fare selected are viewable by selecting the expandable plus (+) symbol. This displays

the detailed information about the selected fare. The user must select that they have read and understand the

fare rules before the “Purchase” button is activated to complete the exchange.




5.7. Manage My Flights – Confirmation Screen

The Confirmation screen is displayed with the successful completion of the mobile exchange. The PNR can be

displayed to the customer, along with the last four (4) digits of the credit card used for payment. All other text

and information on this screen is configurable by the airline.

The details of the new booking can be found in the expandable View Itinerary section. Additionally, the user

receives a confirmation of the booking via email from the airline’s chosen solution for document delivery, such

as Sabre Virtually There.

Navigation button will return the user to the Home screen.




6. Flight Status

6.1. Flight Status – Search and Flight Result Screens

The Flight Status module allows users to view flight status, including flight arrival and departure times, gate,

terminal, and baggage claim information for flights departing yesterday, today, or tomorrow. Using the FlightStatus module requires airline filing of FLIFO data for flight status. Note: Sabre commands for Cancellations

should be performed using the FX command.

Customers have the ability to check the status of their flights for departure and arrival times to see if their flight

is on-time, delayed, or canceled. The ability to search flight status can be performed by way of two methods.

1. Search by schedule entering a departure and arrival city/airport.

2. Search by entering a specific flight number.




6.2. Flight Status - Search Options

Searching by Airport: requires a departure airport and an arrival airport. Select the date for ‘Today’ or

‘Tomorrow’, then tap the ‘Search Flights’ button. Results will show a list of flights you can choose to see ‘Flight

Status’ results.

Search by Flight number: requires a specific flight number to be entered. Searching by flight number allows

flight statuses to be checked for flights leaving today, tomorrow, or yesterday. Input flight number in ‘Flight’

field, choose the date, tap ‘Search Flights’ button to see ‘Flight Status’ results.




6.3. Flight Status - Details Screen

Flight Details shows flight information based on Departure and Arrival airports. The details will identify if the

flight is on time, delayed, or cancelled. All available information is populated into the information fields. If no

information is available, such as baggage claim, the field is left blank.



7. Contact Information

7.1. Contact

If you need help, contact the Sabre Airline Solutions Support Desk using any of the following methods:

By phone: 1-682-605-5555.

By e-mail message: Send to [email protected]

By Web: Go to “http://customersupport.sabre.com/”

The Support Desk is staffed 24 hours a day, 7 days a week and is the initial contact for all service incidents. Upon receipt,

appropriate personnel are notified.

Documents

Mobile Release Notes v1.1.0