Taming Mobility

Cyber Technology Conference

Chris KoenemanSVP Tangoe

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Latest Trends in Mobility

Two Types of Solutions Used to Tame Mobility

The Latest on BYOD

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The Three Big Shifts in Enterprise Mobility

1990sCell PhonesNokiaMotorola

2000sMobile EmailBlackberry

2010sMobile InternetAppleAndroid

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Growing Influence of Mobility

20172.89 BILLION smartphones in use globally.

2018Mobile internet traffic overtook PC internet traffic.

20204.3 BILLION mobile subscribers, 10.8 BILLION mobile connected devices.

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Growing Influence of Mobility

of enterprises believe mobility is a top priority.

71% 63%of enterprises believe mobility is the biggest factor in helping them gain a competitive advantage.

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Anytime, Anywhere WorkforceIn 2016, 45% of the workforce became “Anytime, Anywhere”

Office-Based Workforce

55%

MobileWorkforce

45%

2011 2012 2016

23% 29%

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Top Reasons for Mobility EmphasisCIONET Survey

72%customer relations

63%sales increase

79%employee success

74%cost savings

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Mobile-Focused Businesses Outperform Their Peers

26%more profitable

9%more revenue

12%higher market value

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Mobile Investment BenefitsTop reported benefits that drive mobility investments, according to IT Leader Survey by Apperian

New revenue of service delivery opportunities

Competitive advantage

Platform usage

Increased employee satisfaction

v v

v v

Cost savings

Improved business processes

v

v

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Staffing for Mobility SupportMobility is becoming more complex and required full-time staff is increasing

2.9 3.2

3.6

4

5

Number of full-time employees required per 1,000 connected devices

2016

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Mobile Device Total Cost of OwnershipBased on Total Cost of Ownership of Mobile Devices By Gartner

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Cost

Impact on Productivity

HI

LO

HILO

Invest in OptimizationSunset

Invest in ExpansionMonitor

Mobility Prioritization

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TAMING MOBILITY

Two Complementary Solutions

Mobile Device ManagementMobility Management Software

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Mobile Device Management

Secured mobile device access to sensitive internal networks and resources

Unified Endpoint Management

A universal security platform that manages all devices and operating systems in any use case

Focus to secure rogue “non-managed” devices that were accessing corporate resources

Enterprise Mobility Management

Expanded IT’s control beyond the device level and added data-level DLP controls and application data management

Consumer devices created a greater need for access to corporate date in order to enable the mobile workforce

A unified platform management system eliminates the need for multiple systems to manage endpoint devices

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2019: Laptop management will be more like mobility management

Corporations Transition from Windows 7 to 10

Unified Endpoint Management (UEM)UEM is the convergence of management tools for all enterprise computer devices—smartphones, tablets, laptops, and just about everything.

Microsoft leverages its strength in desktop OS

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employees

finance

IT

data

HR

expenses security

updates

Corporate mobility is complicated

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MMS – DIY

MMS adoption is running parallel to CRM adoption

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SaaS basedNot an app on the deviceNot a premises based applicationCloud based

Executes actionsWorkflows Single consoleConsolidated reports

Centralizes mobility informationMatches devices to individualsIntegrates with mobile carrier dataIntegrates with MDM

Mobility Management Software

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ACTI

VITY

TIME

Conventional view of mobility

Deployment

Identified need

RFP

SelectVendor

Configure

End User Receives Device

End UserSupport

Policy Adherence

Break/FixReplace

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ACTI

VITY

TIME

Mobility management software brings efficiencies to ongoing management

Deployment Deployment

SAVI

NG

S

Policy Adherence

Asset Management

ExpenseManagement

WorkflowManagement

Visibility

Cost Savings

Automation

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29%

71%

Self-developed Vendor-provided

Source of MMS/TEM platform

MMS – DIY or Buy?

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COBOCompany OwnedBusiness OnlyTraditional model

COPECompany Owned Personally Enabled

BYODOwned by the individualHas to be managedCould be CYOD

Device Ownership Models

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BYOD: Support Intensive?

Data source: MOBI

Corporate Liable

average annual calls per device

2

average annual call time per device

13 minutes

BYOD

average annual calls per device

1.5

average annual call time per device

18 minutes

COBO and COPE are the most commonly established policies

Q4: Which, if any, of the following mobile device policies does your company currently have in place? Respondents: 100 [Large 49, SMB 51; Senior 47, Mid-level 53]

40%

29%

56%

66%

Bring Your Own Device (BYOD) Choose Your Own Device (CYOD) Company Owned, PersonallyEnabled (COPE)

Company Owned, Business Only(COBO)

Mobile Device Policies

1.9Avg. # of

Policies in place

BYOD is on the rise

q1: Which of the following, if any, are part of your digital transformation strategy? Respondents: 40 [Among those that have BYOD]

70%

30%

0%

Increase Holding Steady Decrease

Future of BYOD at Company

BYOD is typically managed using a MMS/ TEM Platform

Q6: Do you use a MMS/TEM platform to manage BYOD? Respondents: 40 [Among those that have BYOD]

78%

15%

5%

Yes No Unsure

Use of MMS/TEM platform to Manage BYOD