45
Mobilizing the Connected Consumer Carrie MacGillivray, Program Vice President Mobile Services, M2M & Network Infrastructure @CMacIDC

Mobilizing the Connected Consumer · Mobilizing the Connected Consumer Carrie MacGillivray, Program Vice President Mobile Services, M2M & Network Infrastructure @CMacIDC

  • Upload
    others

  • View
    6

  • Download
    0

Embed Size (px)

Citation preview

Page 1: Mobilizing the Connected Consumer · Mobilizing the Connected Consumer Carrie MacGillivray, Program Vice President Mobile Services, M2M & Network Infrastructure @CMacIDC

Mobilizing the Connected Consumer

Carrie MacGillivray, Program Vice President

Mobile Services, M2M & Network Infrastructure @CMacIDC

Page 2: Mobilizing the Connected Consumer · Mobilizing the Connected Consumer Carrie MacGillivray, Program Vice President Mobile Services, M2M & Network Infrastructure @CMacIDC

Looking Back Operator Story Has Been About…

Connectivity

Network

Services

Devices

Page 3: Mobilizing the Connected Consumer · Mobilizing the Connected Consumer Carrie MacGillivray, Program Vice President Mobile Services, M2M & Network Infrastructure @CMacIDC

Looking Ahead to 2013

U.S. LTE deployments reach critical mass Prepaid rises in importance for “big two” FCC/DoJ approves TMo/Metro Sprint/Softbank/Clearwire/Dish figure it out Spectrum woes get louder Where is #3?

• BlackBerry 10 faces scale challenge • WP8 and Nokia just don’t mix

Shared data plans have mixed results

Page 4: Mobilizing the Connected Consumer · Mobilizing the Connected Consumer Carrie MacGillivray, Program Vice President Mobile Services, M2M & Network Infrastructure @CMacIDC

The Turning Point is NOW

Network Monetization Embracing OTT as Frenemy Connecting More “Things”

Page 5: Mobilizing the Connected Consumer · Mobilizing the Connected Consumer Carrie MacGillivray, Program Vice President Mobile Services, M2M & Network Infrastructure @CMacIDC

Content & User Experience Requires a Robust Network

Page 6: Mobilizing the Connected Consumer · Mobilizing the Connected Consumer Carrie MacGillivray, Program Vice President Mobile Services, M2M & Network Infrastructure @CMacIDC

Network Monetization

Premium services and content

Quality of Service Faster speeds, better

experience Consistent experience

across devices Business analytics to

understand user dynamics/behavior

Page 7: Mobilizing the Connected Consumer · Mobilizing the Connected Consumer Carrie MacGillivray, Program Vice President Mobile Services, M2M & Network Infrastructure @CMacIDC

Over-The-Top is Friend, Not Foe

Think back to the threat of mobile VoIP (i.e. Skype)

Messaging across platforms, opportunity for integrated services

Opportunity to partner, co-market and reach larger audience

Page 8: Mobilizing the Connected Consumer · Mobilizing the Connected Consumer Carrie MacGillivray, Program Vice President Mobile Services, M2M & Network Infrastructure @CMacIDC

Connecting “Things”

• Scalable • One customer = many connections

• Leverages legacy networks • Many use cases will suffice on 2G

• Reduces customer service costs

• Endless # of revenue models

• Value-add services • Managed services, analytics

Page 9: Mobilizing the Connected Consumer · Mobilizing the Connected Consumer Carrie MacGillivray, Program Vice President Mobile Services, M2M & Network Infrastructure @CMacIDC

Some of Best Roles Are Supporting Roles

2016 operator will be the pipe AND critical partner

“Connected devices” will be passé • Instead, just a reality

Direct billing through content providers – operators play wholesale role

Our kids (grandkids?) won’t be able to name the top three operators

Page 10: Mobilizing the Connected Consumer · Mobilizing the Connected Consumer Carrie MacGillivray, Program Vice President Mobile Services, M2M & Network Infrastructure @CMacIDC

Contact Information

Carrie MacGillivray Program Vice President, Mobile Services, M2M & Network Infrastructure [email protected] 1-519-954-8026 Twitter: @cmacIDC

Page 11: Mobilizing the Connected Consumer · Mobilizing the Connected Consumer Carrie MacGillivray, Program Vice President Mobile Services, M2M & Network Infrastructure @CMacIDC

Consumer Electronics: The Darkness Before the Sunrise

Jonathan Gaw Research Manager, Consumer Technology

@jonathangaw

Page 12: Mobilizing the Connected Consumer · Mobilizing the Connected Consumer Carrie MacGillivray, Program Vice President Mobile Services, M2M & Network Infrastructure @CMacIDC

Digital Consumer Devices Market – Growing and Evolving

12

-

200,000

400,000

600,000

800,000

1,000,000

1,200,000

2010 2011 2012 2013 2014 2015 2016

Worldwide Consumer Digital Device Revenues 2010 - 2016 ($000s)

Smartphones

HDTVs

Consumer Laptop PCs

Tablets

Digital Cameras

Feature phones

Consumer Desktop PCs

Video Game Consoles

Handheld Video Games

Set-top Boxes

Digital Camcorders

Blu-ray Players

Printers

eReaders

Digital Media Adapters

DVD Players

Source: DRAFT IDC Worldwide Consumer Market Model, January 2013

Page 13: Mobilizing the Connected Consumer · Mobilizing the Connected Consumer Carrie MacGillivray, Program Vice President Mobile Services, M2M & Network Infrastructure @CMacIDC

Digital Consumer Devices Market – Growing and Evolving

13

-

200,000

400,000

600,000

800,000

1,000,000

1,200,000

2010 2011 2012 2013 2014 2015 2016

Revenues from Smartphones, Tablets, HDTVs, Laptops...and everything else ($000s)

Worldwide Consumer Digital Device Revenues

Smartphones, Tablets, HDTVs, Laptops Revenues

Source: DRAFT IDC Worldwide Consumer Market Model, January 2013

Page 14: Mobilizing the Connected Consumer · Mobilizing the Connected Consumer Carrie MacGillivray, Program Vice President Mobile Services, M2M & Network Infrastructure @CMacIDC

The Problem - Commoditization

Page 15: Mobilizing the Connected Consumer · Mobilizing the Connected Consumer Carrie MacGillivray, Program Vice President Mobile Services, M2M & Network Infrastructure @CMacIDC

The Problem – Value Migration

Page 16: Mobilizing the Connected Consumer · Mobilizing the Connected Consumer Carrie MacGillivray, Program Vice President Mobile Services, M2M & Network Infrastructure @CMacIDC

The Problem – Crumbling Brick-and-Mortar Retail

Page 17: Mobilizing the Connected Consumer · Mobilizing the Connected Consumer Carrie MacGillivray, Program Vice President Mobile Services, M2M & Network Infrastructure @CMacIDC

The Solution – Love and Hate

Page 18: Mobilizing the Connected Consumer · Mobilizing the Connected Consumer Carrie MacGillivray, Program Vice President Mobile Services, M2M & Network Infrastructure @CMacIDC

The Solution – Bi-Lateralism

Page 19: Mobilizing the Connected Consumer · Mobilizing the Connected Consumer Carrie MacGillivray, Program Vice President Mobile Services, M2M & Network Infrastructure @CMacIDC

The Solution – The New ABCs of Sales

Page 20: Mobilizing the Connected Consumer · Mobilizing the Connected Consumer Carrie MacGillivray, Program Vice President Mobile Services, M2M & Network Infrastructure @CMacIDC

Essential Guidance

Invest in art Double down on mobile, social, cloud, big data Count what counts

Page 21: Mobilizing the Connected Consumer · Mobilizing the Connected Consumer Carrie MacGillivray, Program Vice President Mobile Services, M2M & Network Infrastructure @CMacIDC

Contact Information

Jonathan Gaw Research Manager, Consumer Technology [email protected] 612-729-4730 Twitter: @jonathangaw

Page 22: Mobilizing the Connected Consumer · Mobilizing the Connected Consumer Carrie MacGillivray, Program Vice President Mobile Services, M2M & Network Infrastructure @CMacIDC

The Consumer Cloud A New Platform for Innovation, Content

Management and Service Delivery Greg Ireland

Research Manager, Multiscreen Video @IDCvideoguy

Page 23: Mobilizing the Connected Consumer · Mobilizing the Connected Consumer Carrie MacGillivray, Program Vice President Mobile Services, M2M & Network Infrastructure @CMacIDC

Intersections as 2013 Begins

Devices | Connectivity | Services

Page 24: Mobilizing the Connected Consumer · Mobilizing the Connected Consumer Carrie MacGillivray, Program Vice President Mobile Services, M2M & Network Infrastructure @CMacIDC

Cloud as the Platform

Innovation Service Delivery

Content Management

Page 25: Mobilizing the Connected Consumer · Mobilizing the Connected Consumer Carrie MacGillivray, Program Vice President Mobile Services, M2M & Network Infrastructure @CMacIDC

Personal Cloud

Source: 2012 ConsumerScape 360 Survey; U.S. Consumers and Cloud Services (IDC #235199, July 2012)

15% of U.S. respondents very

familiar 60% of respondents age 18-34

very or somewhat familiar

54% of respondents that are familiar

say security is a barrier 46% of respondents that are familiar say

higher Internet access fee is a barrier

Page 26: Mobilizing the Connected Consumer · Mobilizing the Connected Consumer Carrie MacGillivray, Program Vice President Mobile Services, M2M & Network Infrastructure @CMacIDC

Expanding Addressable Universe 3.4 billion network-enabled

PC/CE devices

900 million network-enabled retail CE devices

1 billion smartphones

200 million tablets

700 million pay TV HHs

2.4 billion Internet users

1 billion streaming video users

EOY2012 WW installed base estimates; numbers not exact due to rounding

Sources: Worldwide Consumer Market Model (IDC Draft, January 2013); Worldwide Multichannel Pay TV Subscriber 2012-2016 Forecast (IDC #238291, December 2012); New Media Market Model (2H 2012, December 2012)

Page 27: Mobilizing the Connected Consumer · Mobilizing the Connected Consumer Carrie MacGillivray, Program Vice President Mobile Services, M2M & Network Infrastructure @CMacIDC

Ripple Effect

Premium content distribution

Connected CE integration

Broadband access

Personal storage

Content sharing

Communication

Page 28: Mobilizing the Connected Consumer · Mobilizing the Connected Consumer Carrie MacGillivray, Program Vice President Mobile Services, M2M & Network Infrastructure @CMacIDC

Guidance on the Road to 2016 Evolution of/disruption to legacy The mobile-first Internet Connecting the network-enabled Table stakes to differentiation Cloud-based “virtual” services Network and content delivery infrastructures

Page 29: Mobilizing the Connected Consumer · Mobilizing the Connected Consumer Carrie MacGillivray, Program Vice President Mobile Services, M2M & Network Infrastructure @CMacIDC

Learn More

IDC’s Consumer Cloud Multiclient Study Survey and forecast deliverables Defining and segmenting the consumer cloud Sizing consumer cloud users and spending Assessing consumer attitudes and behaviors Global scope, regions, developed v emerging

Page 30: Mobilizing the Connected Consumer · Mobilizing the Connected Consumer Carrie MacGillivray, Program Vice President Mobile Services, M2M & Network Infrastructure @CMacIDC

Contact Information

Greg Ireland Research Manager, Multiscreen Video [email protected] 305-351-3200 Twitter: @IDCvideoguy

Page 31: Mobilizing the Connected Consumer · Mobilizing the Connected Consumer Carrie MacGillivray, Program Vice President Mobile Services, M2M & Network Infrastructure @CMacIDC

SmartUltra4KOLED: A Fresh Look at the TV Market

Bob O’Donnell Program Vice President, Clients and Displays

@bobotech

Page 32: Mobilizing the Connected Consumer · Mobilizing the Connected Consumer Carrie MacGillivray, Program Vice President Mobile Services, M2M & Network Infrastructure @CMacIDC

Agenda

TV Forecast The New Technologies UltraHD or UltraBS? Make Mine OLED

The iTV Question Essential Guidance

Page 33: Mobilizing the Connected Consumer · Mobilizing the Connected Consumer Carrie MacGillivray, Program Vice President Mobile Services, M2M & Network Infrastructure @CMacIDC

Worldwide TV Forecast

0

50,000,000

100,000,000

150,000,000

200,000,000

250,000,000

2011 2012 2013 2014 2015 2016

Western Europe

USA

Middle East and Africa

Latin America

Japan

Central and Eastern Europe Canada

Asia Pacific excluding Japan

Page 34: Mobilizing the Connected Consumer · Mobilizing the Connected Consumer Carrie MacGillivray, Program Vice President Mobile Services, M2M & Network Infrastructure @CMacIDC

Worldwide TV Forecast Revenues ($M)

-4.0%

-2.0%

0.0%

2.0%

4.0%

6.0%

8.0%

10.0%

$85,000

$90,000

$95,000

$100,000

$105,000

$110,000

$115,000

$120,000

2011 2012 2013 2014 2015 2016

Page 35: Mobilizing the Connected Consumer · Mobilizing the Connected Consumer Carrie MacGillivray, Program Vice President Mobile Services, M2M & Network Infrastructure @CMacIDC

Q3 2012 Worldwide TV Market Share

17.20%

12.39%

6.31%

5.76% 5.43% 5.01% 4.58%

4.13% 3.14%

2.90%

33.16%

Samsung LG Sony Toshiba Panasonic Sharp TCL Hisense Philips Skyworth Others

Page 36: Mobilizing the Connected Consumer · Mobilizing the Connected Consumer Carrie MacGillivray, Program Vice President Mobile Services, M2M & Network Infrastructure @CMacIDC

LCD Screen Size Forecast

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2011 2012 2013 2014 2015 2016

60in.+ 55–59in. 50–54in. 45–49in. 40–44in. 35–39in. 30–34in. 25–29in. 20–24in. 15–19in. <15in.

Page 37: Mobilizing the Connected Consumer · Mobilizing the Connected Consumer Carrie MacGillivray, Program Vice President Mobile Services, M2M & Network Infrastructure @CMacIDC

TV Technology Forecast

0.0

50.0

100.0

150.0

200.0

250.0

2011 2012 2013 2014 2015 2016

OLED PDP LCD CRT

Page 38: Mobilizing the Connected Consumer · Mobilizing the Connected Consumer Carrie MacGillivray, Program Vice President Mobile Services, M2M & Network Infrastructure @CMacIDC

The Never Ending Battle for “Newness”

The Problem? Inertia

Solutions?

Technology 2013 Adoption 2016 Adoption LED 87% 100% 3D 18% 30% Connected TV 41% 48% Smart TV 21% 41% OLED 0.3% 7% Ultra HD 0.01% 5%

Page 39: Mobilizing the Connected Consumer · Mobilizing the Connected Consumer Carrie MacGillivray, Program Vice President Mobile Services, M2M & Network Infrastructure @CMacIDC

UltraHD

Beautiful to look at…but Limited content Extravagant price Difficult to appreciate

Page 40: Mobilizing the Connected Consumer · Mobilizing the Connected Consumer Carrie MacGillivray, Program Vice President Mobile Services, M2M & Network Infrastructure @CMacIDC

OLED Thin, bright, colorful, but difficult to manufacture Can’t offer 4K Resolution

Page 41: Mobilizing the Connected Consumer · Mobilizing the Connected Consumer Carrie MacGillivray, Program Vice President Mobile Services, M2M & Network Infrastructure @CMacIDC

Apple iTV: Fact or Fiction?

Prototypes have been built However….

Business model changes Content partnerships

Opportunity? Interface

Page 42: Mobilizing the Connected Consumer · Mobilizing the Connected Consumer Carrie MacGillivray, Program Vice President Mobile Services, M2M & Network Infrastructure @CMacIDC

Essential Guidance

LCD with 4K vs. OLED Smart OS confusion

Gestures, voice and remotes Make it all work!

Page 43: Mobilizing the Connected Consumer · Mobilizing the Connected Consumer Carrie MacGillivray, Program Vice President Mobile Services, M2M & Network Infrastructure @CMacIDC

Contact Information

Bob O’Donnell Vice President, Clients & Displays [email protected] 650.350.6482 Twitter: bobodtech

Page 44: Mobilizing the Connected Consumer · Mobilizing the Connected Consumer Carrie MacGillivray, Program Vice President Mobile Services, M2M & Network Infrastructure @CMacIDC

Q&A Panel

Panelist: Bob O’Donnell, VP, Clients & Displays

Moderator: Danielle Levitas, Group VP, Consumer, Clients, Broadband & New Media

Panelist: Carrie MacGillivray, VP, Mobile Services, M2M & Network Infrastructure

Panelist: Greg Ireland, Manager, Video, Consumer Cloud

Panelist: Jonathan Gaw, Manager, Connected Consumer

#IDCCES

Page 45: Mobilizing the Connected Consumer · Mobilizing the Connected Consumer Carrie MacGillivray, Program Vice President Mobile Services, M2M & Network Infrastructure @CMacIDC

Join IDC for More Discussion About Consumer & Mobile Technology

Consumer Predictions Telebriefing Next Thursday, January 17th at 12ET/9PT

Register Here http://www.idc.com/getdoc.jsp?containerId=IDC_P26898&pageType=EVENTDETAILS

IDC at Mobile World Congress in Barcelona Sunday, February 24th

http://www.idc.com/MWC-Brunch_Feb2013

Go to IDC.com to register for these and other IDC events.