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Mobilizing Your Business:Navigating the Digital Evolution
Tech360
November 16, 2017
Eric BarnesWawa I.T. Engineering
Senior Manager
87% of employers are requiring employees to access business apps (CIO Magazine)
74% companies using BYOD policy (Tech Pro)
More than 67% of workers use their own devices at work (CBS MoneyWatch).
80% of millennials claim work tech is a decision factor for a job (DELL)
What is your Digital Strategy?
Keys to
Success
• Understand the landscape
• Culture Shift
• MUST HAVE Top Down,
Bottom up buy-in
• Business & I.T. processes
will have to change
• Think like a Start Up
The Landscape
Releases in days & weeks
NOT Months and Years
“Today’s employees, more often than not, have
more information communications technology at
their personal disposal than they are given at work,
and IT departments are increasingly seen as a
limitation to their needs rather than an enabler”
– E&Y
49% of users are more productive using their own
device (Forbes)
Organizational Changes MUST have Executive Buy-in,
Leadership and Direction!
Organizations should cultivate bottom up adoption by
providing a clear vision, investing in their personnel
and hiring the right talent.
“There often is a lack of clear
purpose. People, processes
and purpose are key, but only
if they are connected”
Source: https://dupress.deloitte.com/dup-us-en/topics/emerging-technologies/mit-smr-deloitte-digital-transformation-strategy.html
Business
Considerations
• Ensure Your Platform Delivers Value to Your
Customers
• Device Agnostic
• Use Your Data
• Think Beyond the Digital Version of Your Products
and Services
• Ability to Manage Social Media
I.T. Considerations• Resource and Talent
• Understanding of Technology Options
• Focus on Scale Not Features
• The Best Technology Doesn’t Guarantee
Success
• Continuous Delivery is KEY!!
• Cross-Functional Teams are a MUST (DEVOPS)
• Security Is Always “Top of Mind and in the Design”
• Millions of users
• No control of
endpoints/device
• eCommerce
• PII/PCI-DSS
• 100’s – 1000s of
users
• Limited Security
of devices
• PII/PCI
• Vendors,
employees and
third-parties
• B2B data
exchange
• Private / Public
• Real-time,
Near-real-time
or batch
• Reporting/
Analytics
B2B
Customer WorkForceData &
Analytics
Security Security Security
S
e
c
Cloud Data
Exchange
- Denotes Gateways
Conceptualize Your Business
S
e
c
Concepts To Master
• Access and Identity Management (Single-Sign-on, Multi-factor authentication, Tokenization, etc.)
• Security & Compliance (Vulnerability Scan, End-point
Security, WAF, Reverse-Proxies, PCI-DSS, HIPAA, etc.)
• Scalability (ELBs, Microservices, Auto-scaling, etc.)
• Continuous Delivery (Code Repositories [GIT], Automated
Software Provisioning, Code Orchestration)
• Storage Strategy (Polyglot Persistence – noSQL, SQL, Columnar,
Unstructured)
• Cost Management (Real-time Instance and Service usage
Monitoring)
Concepts To Master (Continued)
• Changes in Software and Hardware
Architectural Design
- Near-Real-time to Real-Time Package Delivery
- Asynchronous vs. Synchronous message interaction
- APIs vs SFTP or batched processing
- Hyper-Converged Networks
- Cloud Platform Services (EC2, S3, RDS, Azure AD, AKS )
NOTE: Leveraging Cloud Services verse building your own, can lower overall
cost of ownership providing proper implementation, monitoring and scheduling
of service is applied.
Putting It Together
• Start With A Small Project
• Start with Continuous Delivery
• Don’t be enamored with Tech
• Think START UP!
– High Degree of Uncertainty, High Flexibility
– Fail Fast and Learn
• Cross-Functional Team Building
• Let New Business Processes Emerge
Key Take Ways
• The Digital Age Is Here
• Culture Shift
• Top Down, Bottom Up Buy-In
• Customer/Associate Controlled
• I.T. & Business Processes Must Change
• Leverage Cloud Services
• Think Like a Start Up!