MoC oGCDP 1617 NST Chair Application Questionnaire

OGX GCDP

Time Commitment: 12-15 hrs per week | Length of the position: 6 months From July 1st, 2016 to February 1st, 2017

MoC OGX GCDP 1617 NST Group Chair

Application Questionnaire

OGX GCDP

Customer Experience Group Chair Brief of Role

The NST Customer Experience Group Chair is responsible for leading the Customer Experience (CXP) Team. The goal of this team is to provide strategies for each part of the customer flow (OPIPMARECO + IXP), and create education and materials. The team delivers and customizes this education to LCs and EIs. This team is responsible for managing our systems in oGCDP towards delivering a better experience and facilitate leadership development framework.

Description Responsibility KPI Freq.

CXP Development

% of goals reached nationally

# of content / education / materials made per week

# of OPS and RIS delivered, aligned nationally.

# of content / education / materials made per week

Weekly

IXP Management (with TM)

% of IXP goal reached per LC

# of IXP interested, MA, RE

# of content made for IXP campaign

#of Returnee management content

Weekly

EP LEAD Development

% of achievement on EP LEAD Program implementation

# of content, education and guidelines delivered to national network.

% of LCs implementing and running EP LEAD Program

Weekly

Accountable to: MC VP oGCDP

Background needed: NST, VP oGCDP, TLP oGCDP, CEEDER

Opportunities after position: MCVP, CEEDER, MC Abroad

OGX GCDP

Questionnaire

Answer these questions when applying. There is no word limit or specific format. Please do not write more than two pages.

1. Why are you applying for this position? 2. What is 1 concrete strategy that you think is the best way that the Customer Experience (CXP)

Team can support LCs in achieving their goals?

3. Please make a detail analysis of our customer flow implementation and describe what is our biggest bottleneck with Sales , matching and experience delivery for oGCDP. (AttractionConsiderationValue Delivery Brand Advocacy)? How would you improve this?

4. Please evaluate the current situation of EP LEAD Program implementation and mention three key

strategies to improve and ensure EP LEAD in AIESEC in MoC as SE.

5. How could you take more advantage of our X+T and Re-integration processes and strategies to boost exchanges in oGCDP?

6. How would you ensure that all entities in MoC ( LCs & EIs) know about CXP strategies and

programs, how would you make sure they implement it?

7. What is 1 strength and 1 weakness you have in terms of team management? Please provide an example of when you demonstrated this strength and weakness.

OGX GCDP

IR Group Chair Brief of Role

NST Chair of IR Group is responsible for managing our GCDP products, and relationships with Entity

partners. The goal of this NST is to create, manage and implement our national GCDP product line with

these Entity partners specifically, create co-delivery frameworks for a better leadership development

experience and manage NST IR group by weekly tracking and support.

IR Group is responsible for communicating with, and organizing the information from iGCDP from our

Entity partners so that it is a clear product for our customers here, manage approvals between EY partners

and provide information to MarComm for better product packaging.


Product Management % of goal achieved per product for our EY’s partners # of national products for oGCDP for EY’s partners # of products per LC and goals achieved

Weekly

International Relations (IR)

% of goal achieved per EY partner # of meetings with EY partners # of content / education created for EY Partners.

Weekly

Accountable to: MC VP oGCDP

Background needed: NST, VP oGCDP, TLP oGCDP, CEEDER


OGX GCDP

Questionnaire


1. Why are you applying for this position? 2. What is a “Product”? Why does oGCDP need to start selling products? 3. What is 1 concrete strategy that you think is the best way that the IR NST Team can support LCs to

achieve their goals? 4. What is the 1 biggest bottleneck for LCs in terms of managing Entity (EY) partners in CEE, MENA

and AP? How would you improve this? 5. Design a product for oGCDP for LATAM. What is the value proposition, target audience, and

expected results from having this product? You can look at OP Portal and use any external resources needed.

6. How can we ensure that our EY Partners deliver and follow up on the EP LEAD framework? 7. What’s the best way to track and make sure S&S are met in our EY Partners? 8. What is 1 strength and 1 weakness you have in terms of team management? Please provide an

example of when you demonstrated this strength and weakness. 9. Please describe how you would deal with the following situation;

a) There’s been a worrying increase of crisis happening with “A” entity, the winter peak is coming

and you need to achieve the matching goal with this very important partnership. b) Entity “ B” says it is impossible to match with them because our EPs are not well prepared. c) Entity “C” has just cancelled 25 EPs their projects because of financial issues. d) Entity “D” decides to change JDs and accommodation conditions because of financial issues. e) There’s a very good supply from entity “E”, OPs might be interesting to Chinese youth, how

would you do to position this new market ant pool? What kind of information you have to ask and with whom you have to deal in order to make it happen.

Disclaimer; Entities “A” and “B” are in AP Region, entities “C” and “D” are in CEE and entity “E” is in LATAM. All of this is happening at the same time, please build an action plan, timeline, key factors to consider and how you would manage your IR team.

OGX GCDP

Coaching Group Chair Brief of Role

NST Coaching Group is responsible for delivering coaching to LCs to achieve organic growth of LC

Exchange performance. By building systematic internal management, NST Coaching Group enables

function sustainable development. Also, as NCF implementation being the key national strategy of oGCDP

function, Coaching Group delivers tracking and coaching to all LCs to help implement NCF.

Coaching Group chair is going to lead the whole group to deliver general coaching to the network. More

specific, tier based coaching, strategy implementation, process management and function management will

all be covered in Chair’s coaching plan.


1. LC Coaching Plan (operation management, function management, NCF implementation, team minimum )

LC organic growth # of coaching webinars and guidance % of NCF implementation in different tiers

Weekly

2. Internal management ( KM system, internal communication channel, incentive system, succession program )

% of KM and incentive system building Feedback from VPo

Weekly

3. LC collaboration & GCP Integration

# of GCP # of LC collaboration project

Weekly

Accountable to: MC oGCDP Director

Background needed: VP oGCDP/TLP oGCDP/CEEDER


OGX GCDP

Questionnaire


1. The position you are applying for?

2. Current position in AIESEC and previous AIESEC experience. 3. What do you think is the positioning of NST in oGCDP function? 4. Why would you apply for NST? List 3 reasons with further explanation. 5. What's your understanding about the position you are applying for? What do you think is the

responsibility and role ? 6. Please evaluate current Coaching Group. 7. If there is only one thing you can achieve in your NST term, what will it be? 8. What is the most challenging part can you foresee in coaching group of MoC oGCDP ? Can you

provide one strategy to help solve it? 9. What is your expectation towards oGCDP NST experience?

OGX GCDP

Project Group Chair Brief of Role

Project Group is helping oGCDP gain more external relevance of our product. With sub program of EP

Leader Program developing, we are delivering coaching and professional training to our EPs to help with

their personal development. And for showcasing part, project group is aimed to support NCF attraction

and synergy with MarComm to gain more external recognition and showcasing impact. The project group is

also expected to deliver B2B partnerships we make with like-minded externals to maximize our product

image and impact.


1.EP leader program sub program development

# of EP sub program initiated and developed # of EP involved

Weekly

2.Product showcasing and EP community building

# of showcasing campaign # of EP involved in EP community

Weekly

3.External Partnership delivery

# of external partnership delivered

# of exchange growth achieved by B2B collaboration

Weekly




OGX GCDP

Questionnaire



2. Current position in AIESEC and previous AIESEC experience. 3. What do you think is the positioning of NST in oGCDP function? 4. Why would you apply for NST? List 3 reasons with further explanation. 5. What's your understanding about the position you are applying for? What do you think is the

responsibility and role ?

6. If there is only one thing you can achieve in your NST term, what will it be? 7. What is the most challenging part can you foresee in project group of MoC oGCDP ? Can you

provide one strategy to help solve it? 8. What is your expectation towards oGCDP NST experience?

OGX GCDP

EST Chair Brief of Role

EI Group is the most potential part needed to be developed in MoC oGCDP network. But EI Group still

lacks enough support from MC and also NST. Through delivering basic EI coaching and internal

management, EST is expected to lead EI Group to become more standardized and mature. Another

important role of EST is to bring innovation and revolution to this group. By selecting NCF Pilot EI,

Customer Experience delivery and tracking, EI Group is also moving towards to a more developed level in

MoC oGCDP.


1. EI Coaching Plan (operation management,function management, strategy implementation, team munimum)

EI Group organic growth # of coaching webinars and guidance

% of strategy implementation

Weekly

2. Internal management optimization ( KM system, internal communication channel, incentive system, succession program )

% of KM and incentive system building Feedback from VPo

Weekly




OGX GCDP

Questionnaire



2. Current position in AIESEC and previous AIESEC experience.

3. Please do a SWOT analysis towards EI Group. 4. What do you think is the positioning of EI Group and EST in oGCDP function? 5. Why would you apply for EST Chair ? List 3 reasons with further explanation. 6. What's your understanding about the position you are applying for? What do you think is the

responsibility and role ?

7. Please evaluate current EST.

8. If there is only one thing you can achieve in your term, what will it be? 9. What is the most challenging part can you foresee in EST of MoC oGCDP ? Can you provide one

strategy to help solve it? 10. What is your expectation towards oGCDP NST experience?

OGX GCDP

Documents

MoC oGCDP 1617 NST Chair Application Questionnaire