Model 5000CE EMV Card Reader Upgrade Kit … EMV Installation_V1.03... · © 2015 Nautilus Hyosung, Inc. All Rights Reserved. 1 Model 5000CE EMV Card Reader Upgrade Kit Installation

© 2015 Nautilus Hyosung, Inc. All Rights Reserved. 1

Model 5000CE

EMV Card Reader Upgrade Kit

Installation Manual

Part Number 7900001515

Version 1.03 March 17, 2015


Table of Contents Overview ................................................................................................................................................. 4

Updating the Software to Support the EMV Card Reader .................................................................................... 4

Installation Procedures ............................................................................................................................... 6

1. Tilt the Front Panel Forward .......................................................................................................... 6

2. Remove the Existing Card Reader .................................................................................................. 6

3. Install the EMV Card Reader ......................................................................................................... 7

4. Attach the Standard Cable ........................................................................................................... 7

5. Power ON the ATM ..................................................................................................................... 7

6. Configure the EMV Card Reader .................................................................................................... 8

7. Power OFF the ATM .................................................................................................................... 8

8. Disconnect and Remove the Standard Cable ................................................................................... 8

9. Move the Receipt Printer .............................................................................................................. 8

10. Remove the Metal Cover over the I/O and Main Boards .................................................................... 9

11. Confirm that the Main Board has Battery Back-up ........................................................................... 9

12. Remove the Main Board ........................................................................................................... 10

13. Disconnect Connectors on the I/O Board .................................................................................... 10

14. Remove the Metal Support Bracket ............................................................................................. 11

15. Remove the I/O Board ............................................................................................................. 11


16. Attach the Enhanced Cable Power Connectors to the I/O Board ....................................................... 12

17. Place the I/O Board back into Position ........................................................................................ 13

18. Reattach the I/O Board ............................................................................................................ 14

19. Reattach the Metal Support Bracket ............................................................................................ 14

20. Reattach the Connectors on the I/O Board .................................................................................. 15

21. Reattach the Main Board .......................................................................................................... 15

22. Reattach the Metal Cover over the I/O and Main Boards ................................................................. 16

23. Attach the Enhanced Cable....................................................................................................... 16

24. Reposition the Receipt Printer ................................................................................................... 17

25. Secure the Front Panel Back in Place ......................................................................................... 17

26. Power ON the ATM .................................................................................................................. 17

27. Confirm the EMV Card Reader Connection ................................................................................... 17

28. Perform Diagnostic Tests on the EMV Card Reader ........................................................................ 18


Overview

The 5000CE EMV Card Reader Upgrade Kit (Part Number # 7900001515), includes two different Card Reader Interface Cables; a Standard Cable and an Enhanced Cable with Power Connectors:

The Board Revision Level of the I/O Board on the ATM will determine which cable is required for the installation. Since most ATMs will be able to use the Standard Cable, the following instructions will guide you through the installation utilizing that cable. If an “Error” condition is reported after completing the installation of the EMV Card Reader, the instructions will then guide you through the process of replacing the Standard Cable with the Enhanced Cable. Updating the Software to Support the EMV Card Reader

Prior to installing the EMV Card Reader Upgrade Kit you will need to confirm that the software on the ATM will support this Card Reader. The minimum software version that supports EMV is WINCE5.0 APV01.04.14. It is recommended that you install the latest software (currently V01.04.21). If the ATM is loaded with the minimum software version, or higher, you can begin the kit installation. Otherwise, perform the following steps to update the software on the ATM:

1. From the Operator Menu select SYSTEM SETUP.

Standard Cable Enhanced Cable

Enhanced Cable

Power Connectors


2. Next, select SYSTEM CONTROL.

3. As instructed, plug your USB Memory Stick, containing the updated software, into the USB slot on the Main Board. Select SOFTWARE UPDATE.

4. Select YES to confirm updating the software.

5. The ATM will load the software. When the ATM displays that the update was successful, remove the USB Memory Stick. As the ATM counts down to perform a reboot, power OFF the ATM.


Installation Procedures

The following instructions will guide you through the process of removing the existing Card Reader and upgrading to the EMV Card Reader. 1. Tilt the Front Panel Forward

Remove (and retain) the screws located on both sides of the Front Panel in order to allow the Front Panel to tilt forward.

2. Remove the Existing Card Reader

Remove (and retain) the two (2) screws that hold the Card Reader Flicker Board. Next, remove the two (2) screws that attach the Card Reader to the Bexel. Remove the Card Reader. Disconnect the Card Reader RJ45 cable connector from the COM1 port.


3. Install the EMV Card Reader

Install the EMV Card Reader and attach in place with the two (2) screws. Next, re-attach the Card Reader Flicker Board with the two (2) screws.

4. Attach the Standard Cable

The Standard Cable contains one connector on each end of the cable. Attach the RJ45 connector end of the cable to the COM4 port on the bottom of the I/O Board.

Next, attach the other end of the cable to the rear of the EMV Card Reader. Route the cable so that it does not interfere with any of the components of the ATM. 5. Power ON the ATM


6. Configure the EMV Card Reader

After the ATM boots up, go to the Operator Menu. Select SYSTEM SETUP > DEVICE SETUP > CARD READER > NH EMV. Wait for the screen to display “Operation Successful”. Press the CANCEL key three (3) times. Next, select CUSTOMER SETUP > OPTIONAL FUNCTION1 > EMV > ENABLE. Wait for the screen to display “Operation Successful”. Press the CANCEL key three (3) times. If the Operator Menu displays “NORMAL”, the installation was successful using the Standard Cable. Use Cable Ties to secure this cable in place. Secure the Front Panel back in place, and skip ahead to Step 28 to perform Diagnostics tests on the EMV Card Reader. If the Operator Menu displays the following “Fail to connect device” error, the installation will require using the Enhanced Cable. Continue below with Step 7.

7. Power OFF the ATM 8. Disconnect and Remove the Standard Cable

Disconnect the RJ45 connector end of the cable from the COM4 port on the bottom of the I/O Board and the connector from the rear of the EMV Card Reader.

9. Move the Receipt Printer

You will need to have access to the I/O Board on the back of the Front Panel. For easier access, you may want to remove the screw that attaches the Receipt Printer to the tray, and move the printer to the rear of the tray.


10. Remove the Metal Cover over the I/O and Main Boards

Remove and retain the two (2) screws located at the bottom left and bottom right of the Metal Cover. Lift the cover to remove.

11. Confirm that the Main Board has Battery Back-up

Confirm that the Main Board has a Battery connected on the bottom right corner of the board. If not, you will need to Reset the Master Password and re-configure the software after completing the installation steps.


12. Remove the Main Board

Remove and retain the four (4) screws that attach the Main Board to the I/O Board. Gently remove the board taking care to not bend the pins that connect the board to the I/O Board.

13. Disconnect Connectors on the I/O Board

Disconnect the three (3) connectors on the left side of the I/O Board and the single connector and power plug on the right side of the board.


14. Remove the Metal Support Bracket

Remove the Metal Support Bracket on the left side of the I/O Board by removing and retaining the two (2) screws.

15. Remove the I/O Board

Remove and retain the six (6) screws and two (2) stand offs that attach the I/O Board to the ATM frame.


16. Attach the Enhanced Cable Power Connectors to the I/O Board

The Enhanced Cable contains four connectors. The two Power Connectors will need to be attached to the I/O Board. Below is a picture of the I/O Board showing the existing cable and its power connections.

The first step is to remove the existing cable at the connection shown by the arrow above. Next, attach the removed connector to the connection point on the Enhanced Cable, labeled PWR, as shown below.

Enhanced

Cable


Finally, attach the second power connector on the Enhanced Cable, labeled J10, to the location that the existing cable was originally removed from at the beginning of Step 16.

17. Place the I/O Board back into Position

Place the I/O Board back into position, making sure that the modem connection is aligned and in place.


18. Reattach the I/O Board

Reattach the I/O Board to the ATM frame by using the six (6) screws and two (2) stand offs.

19. Reattach the Metal Support Bracket

Reattach the Metal Support Bracket on the left side of the I/O Board by using the two (2) screws.


20. Reattach the Connectors on the I/O Board

Reattach the three (3) connectors on the left side of the I/O Board and the single connector and power plug on the right side of the board.

21. Reattach the Main Board

Reattach the Main Board to the I/O Board using the four (4) screws. Gently reinsert the board taking care to not bend the pins that connect the board to the I/O Board.


22. Reattach the Metal Cover over the I/O and Main Boards

Reattach the Metal Cover using the two (2) screws.

23. Attach the Enhanced Cable

Attach the RJ45 connector end of the cable to the COM4 port on the bottom of the I/O Board.

Next, attach the other end of the cable to the rear of the EMV Card Reader. Route the cable so that it does not interfere with any of the components of the ATM.


24. Reposition the Receipt Printer

If you moved the Receipt Printer, realign the printer and fasten in place with the screw.

25. Secure the Front Panel Back in Place

Return the Front Panel to the upright position and replace the screws located on both sides.

26. Power ON the ATM 27. Confirm the EMV Card Reader Connection

After the ATM boots up, go to the Operator Menu. If the Operator Menu displays “NORMAL”, the installation was successful using the Enhanced Cable. Use Cable Ties to secure this cable in place. If the installation was not successful using the Enhanced Cable, contact NH Technical Support for assistance.


28. Perform Diagnostic Tests on the EMV Card Reader

From the Operator Menu select DIAGNOSTICS. The following menu should display showing the Card Reader (MCU TEST) as an available device.

Select MCU TEST. Follow the instructions and perform both Magnetic Stripe (CARD SCAN)

and Chip Card (IC TEST) tests.

Documents

Model 5000CE EMV Card Reader Upgrade Kit … EMV Installation_V1.03... · © 2015 Nautilus Hyosung, Inc. All Rights Reserved. 1 Model 5000CE EMV Card Reader Upgrade Kit Installation