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Model Curriculum

Use generic skills for employability – Variant II

SECTOR: Management, Entrepreneurship and Professional Skills

NOS CODE: MEP/N9995 v1.0 NSQF LEVEL: 3



TABLE OF CONTENTS

1. Curriculum 01

2. Trainer Prerequisites 11

3. Annexure: Assessment Criteria 12


Use generic skills for employability – Variant II 1

Use generic skills for employability – Variant II CURRICULUM / SYLLABUS

This program is aimed at training candidates on the National Occupation Standard “Use generic skills for employability – Variant II” Sector/Industry and aims at building the following key competencies amongst the learner.

NOS Name Use generic skills for employability – Variant II

NOS Code MEP/N9995 v1.0

Version Update Date 04/09/2018

Pre-requisites to Training

5th standard

Training Outcomes After completing this programme, participants will be able to:

• Perform basic digital operations on computers andsmartphones such as shutdown, open, call, receive, send andreceive messages, manage folders, download, open andupdate applications, etc.

• Use MS office tools such as word processor, excel andPowerPoint effectively at workplace.

• Carry out basic tasks related to own financial requirements.

• Use financial services such as bank deposits, insurance, loans,etc. effectively and safely.

• Communicate effectively with colleagues and others.

• Demonstrate self-management by thinking positively, displaying work ethics etc.

• Demonstrate appropriate behaviour at workplace.

• Work effectively with others to achieve better results.

• Illustrate the importance of customer satisfaction and deal withcustomers effectively.

• Search for jobs opportunities online effectively.


Sr. No. Module Key Learning Outcomes

Equipment Required

1 Digital Literacy

Theory Duration (hh:mm) (10:00)

Practical Duration (hh:mm) (12:00)

• Describe the role of digital technology in day today life and the workplace

• Identify different types of digital devices such asbasic mobile phones, smartphones, etc.

• Identify the components of a basic mobilephone, smartphone such as main screen,navigation keys, power on/off switch, callbuttons, alphanumeric keypad, charging/headphone connection point, battery and SIMslot, etc.

• Identify the basic functionality and features ofmobile phones, smartphones, such as start andshutdown, lock/unlock, home screen, menu,setting ringtones, message, gallery, profilesettings, clock and alarm settings, camera, andother applications

• Use mobile phones for performing basicoperations such as save contacts in thecallbook, make/ receive calls, check call history,send/receive messages, take pictures, playradio, use calculator, editing time and date inthe calendar, managing files and folders,download/delete applications, etc.

• Identify the parts of a computer such as themonitor, keyboard, CPU (central processingunit), mouse, printer, CD drive, pen-drive slot,charging points, internet connection point, etc.

• Illustrate steps to connect a computer

• Identify basic functionality of a computer suchas turn ON/OFF a computer, using mouse tonavigate, keyboard to fill in information/data

• Identify the functions of various keys on akeyboard

• Use computers for performing the following- navigate through the desktop, changescreensaver/ display settings, change date/timein the calendar, identify drives in the computer,memory, etc.

• Create/ open/ save files and folders in the drives

• Recharge a pre-paid phone using themessaging service

• Demonstrate correct procedure for connectingto the Internet: 3G, 4G, Wi-Fi, etc.to your mobilephones and computer

• Identify risks of connecting to unauthorisednetworks

• Use search engines such as Google, etc. andchange the language preference

• Browse the internet for accessing basicinformation

• Search the internet for accessing information onimportant government portals and schemes like,Aadhar, State employment portals, RashtriyaKrishi Vikas Yojna, MGNREG Act, etc.

Training Kit (PowerPoint, Trainer Guide) Computer system including CPU, keyboard, monitor, mouse and MS office software, Smart phone


• Show various online utility portals such asIRCTC, electricity board, water department, etc.

• Explain the importance of electronic mail (e-mail)

• Create an e-mail id and access various featuresof e-mail

• Write e-mail professionally by following e-mailetiquette

• Follow effective safety and security measuresrelated to information sharing on digital devicesand platforms

• Illustrate the importance of sharing informationon the internet safely and securely

• Identify common social media platforms such asFacebook, etc. and their basic features.

• Identify the risks of social media networks

• Display responsible online behaviour such asrespecting the right to expression and privacy ofothers

• Describe the importance and benefits of usingMS office tools

• Discuss the main applications of MS office

• Describe the various features of MS word-ribbon, quick access toolbar, title bar, formattingtoolbar, scroll bar, ruler, cursor, etc.

• Perform various functions using wordprocessor: Create/ Save /Edit, insert pictures,tables, headers, perform spell check, print worddocuments

• Describe main features of MS excel- work area,quick access toolbar, ribbon, title bar, formulabar, tab lists, rows and columns, standardtoolbar, formatting toolbar, etc.

• Perform various functions in worksheets- create/ save/ open, insert rows/columns, insertdata, format text, use basic formulas such assum, average, maximum, minimum, count, sortand filter data and print worksheets

• Format the cells of a worksheet by editing dataentry

• Describe the various features of MSPowerPoint-ribbon, quick access toolbar, titlebar, formatting toolbar, scroll bar, ruler, cursor,etc.

• Perform various functions using PowerPoint:Creating, saving and editing presentations,inserting slides, inserting pictures and tables,running a slide show, performing spell check,printing slides

2 Financial Literacy


• Recognize the importance and benefits ofsaving money

• List the different methods of saving money

• Discuss the different types of bank accountssuch as savings, current, and joint accounts

• Illustrate the process of opening a bankaccount.

• Explain the process of linking the bank accountwith mobile number

Training Kit (PowerPoint, Trainer Guide) Cell Phone Computer systems of latest configuration, printers, driving license, Voter ID,



• Discuss the various types of deposits in a bank(fixed, saving and recurring), post office, andother microfinance institutes available locally

• Identify the features of bank deposit /withdrawalslips, and a cheque book

• Use correct procedures to deposit and withdrawmoney from a bank using bank slips and chequebooks

• Identify the entries made in bank passbook andthe procedure for updating the passbook

• Explain the importance of regularly updating thepassbook

• Identify the common features of ATM/debit andcredit cards such as microchip, PIN, limits,charges, payment dates, etc.

• Demonstrate the process of setting a 4-digitpasscode (personal identification number) fordebit/credit cards

• Illustrate the importance of using the debit /credit cards securely

• Illustrate the usage of ATM/debit or credit cardsto withdraw money correctly and securely

• Explain the need for loans and the purpose forvarious types of loans. (for example, educationloans, home loans, personal loans)

• Identify various financial institutions such aspublic banks, post offices, Grameen banks,local reliable vendors, etc., from where loanscan be availed easily at low rates of interest

• Explain the need for insurance and the purposefor insurance of various types such as general,life and medical insurance

• Describe different types of insurance schemesand their features such as single premium,monthly premium , annual premium, etc.

• Describe the main types of investment optionssuch as Kisan Vikas Patra, National SavingCertificate, Nation Pension Scheme, PradhanMantri Jhan Dhan Yojna, Pradhan MantriJeevan Jyoti Bema Yojna, etc.

• Identify the available and authorized sourcesfrom which one can obtain reliable financialadvice

• Explain the common components of salary on asalary slip such as Basic, PF, Allowances (HRA,TA, DA, etc.), tax deductions

• Record income and expenditure for budgetingactivity accurately and in a basic and convenientformat

• Use simple arithmetic operations to carry outbasic calculations of salary, deductions, etc.

• State the need for digital transactions

• Identify the different modes of digital

transactions such as e-wallets, debit or credit

cards, net banking, etc.

• Describe the method of setting up a one-time

password (OTP) for making digital transactions

using ATM/Debit or credit cards securely

PAN card, Aadhar card, sample KYC document, bank opening form, deposit slip, various insurance scheme brochures,


• Demonstrate the use of e-wallets such as

Unified Payments Interface (UPI), Paytm, etc.

for making digital transactions

• Follow safe and secure practices related toone’s own financial information and transactions

• Explain the security tools that can be used andthe precautions that need to be taken whileusing financial instruments

• Shop online through reputed sites safely andaccurately

• Make ticket bookings for various purposes insafe and accurate manner

• Cancel and amend bookings online

• Carry out basic enquiries online in safe andaccurate manner

3 Communication Skills



• Identify the different types of communicationsuch as verbal, non-verbal (body language, eyecontact, facial expression, posture, touchspace), written, formal, informal etc.

• Identify the different factors affectingcommunication such as language, pastexperiences, prejudice, feelings, etc.

• Follow verbal and non-verbal communicationetiquette while communicating in professionaland public settings

• Explain the different ways communicating non-verbally and their significance in developingsocial relationships

• Describe aspects of negative communicationpertaining to facial expressions and bodylanguage

• Explain the importance of listening in effectivecommunication

• Describe active and passive of listening Explainthe concept of effective active listening

• List the common barriers to listening

• Illustrate the steps to active listening such asfocusing on the listener, seeking clarifications,managing distractions, probing, etc.

• Demonstrate effective listening skills for healthycommunication

• Explain the importance of communicatingdisagreement in a calm, polite, and positivemanner

• List and use basic negotiation strategies at workand in the marketplace

• Use basic conflict resolution techniques toaddress disagreements and deadlock in givensituations

• Explain the importance of networking

• Identify known members of accessible networksand how they can help in building influence andenhancing opportunities

• Explain the importance of giving positive andconstructive feedback and the disadvantages ofimproper feedback

Training Kit (PowerPoint, Trainer Guide)


• Give feedback to others in a positive,constructive and supportive way which reflectscurrent good practice

4 Self-Management



• Describe personal qualities and interests,personality traits

• Illustrate the importance of building healthy self-image

• Maintain good standards of personal andprofessional hygiene

• Differentiate between positive and negativeemotions such as joy, love, pride, desire,enthusiasm, shyness, rage, despair,aggression, guilt, etc.

• Illustrate the importance of positive emotions onone’s personal and professional life

• Explain the importance of goal setting in life bysetting SMART goals (Specific, Measurable,Achievable, Realistic and Time-related)

• Cite some common obstacles in achieving setgoals

• Recognize the causes, symptoms, and the ill-effects of stress

• Describe the methods of relieving stress

• Identify the different responses to anger such asturning anger inwards and turning angeroutwards

• Explain the methods of constructively dealingwith anger

• Describe the characteristics and impact of lowself-esteem in people

• Use basic techniques to remain positive in theface of challenges and difficult circumstances

• Explain the relationship between positivethinking and good health

• Recognize the importance of good work ethics

• Display good work ethics such as honesty,integrity and punctuality

• Illustrate the importance of time management

• List the methods of managing time effectivelysuch as analyzing time, prioritizing activities,creating a plan etc.

• Explain the importance of good planning and listthe basic components of a good plan

• List techniques one can use to adapt to culturalfitment requirements with respect to migrationacross organization, city, state and country

• Identify safety hazards in the workplace

• Identify security regulations applicable to ownwork environment

• Respond to safety and security requirements inthe workplace in line with organisationprocedures


5 Problem Solving


• Explain the relevance of problem solving toone’s work and environment

• List various types of problems one may face inone’s work and environment

• List common human responses to problems




• Explain the potential impact of not resolvingvarious types of problems

• List various avenues of support one can sourcefor various types of problems

• List limitations that makes problem solvingdifficult

• Identify and describe specific problems that limitgoal achievement in a real context

• Write a brief, but clear problem statement

• Apply creative and analytical thinking to identifypossible solutions to specified problems

• List factors that may impact choice of solutionchosen for implementation

• Choose the most appropriate solution toaddress the problem based on identified criteriafor selection

• Use supporting actions or course corrections tosupport problem resolution

• Identify tools and methods to monitorimplementation of solutions to problemsidentified

• Demonstrate use of tools and methods tomonitor implementation of solutions

6 Working with others



• Demonstrate team skills such as workingcooperatively, communicating effectively,respecting difference in opinions and individualpreferences, effectively resolving conflicts,open to ideas presented by other teammembers, responding supportively to ideas ofother team members, showing respect,contributing to group ideas, etc.

• Describe why being a good team player isimportant for success

• Illustrate flexibility and adaptability to change.

• Demonstrate interpersonal skills at theworkplace such as responsibility, self-discipline,empathy, flexibility, honesty, punctuality,developing trust, listening to others, tolerance,etc.

• Utilize human resources effectively

• List key leadership skills of effective leaders

• Demonstrate practice of key leadership skills bytaking initiative and responsibility


7 Dealing with customers



• Identify different types of customers such aspotential customers, new customers, impulsivecustomers, loyal customers, etc.

• Identify customers’ expectations, behaviours,and needs such as products and services,attention, respect, information and advice, etc.

• Demonstrate effective customer handling skillssuch as clear communication, patience,attentiveness, product knowledge, timemanagement, accepting feedback positively

• Explain the importance of customer satisfaction

• Demonstrate techniques of good customerservice



• Interact effectively with the customer bypractising active listening skills, and resolvinglatent needs

8 Job seeking and Interview Handling



• State the need to create a professionalCurriculum Vitae (CV)

• Create a professional CV for yourself providingall the relevant details of academic background,experience, skills, etc.

• Identify various offline and online job searchservices, such as employment exchanges, jobfairs, recruitment agencies and centres, andonline job portals Explain the concept ofkeyword search

• Complete the process of registration onemployment exchange, updating all the relevantinformation

• Register with recruitment agencies in yourlocality

• Use online job portals and search engineseffectively for seeking relevant jobs by logginginto the portal, filling in relevant details,searching relevant jobs using appropriatekeywords, and applying for jobs

• Create a folder for keeping commonly requireddocuments for the interview

• Illustrate the importance of dressing neatly andpresentably for job interviews

• Demonstrate basic etiquette such as greeting aperson and answering politely during theselection process

• Describe yourself to the interviewer, stating yourstrengths and interests

• Maintain calm, confident, and composedbehaviour throughout the interview

• Explain the importance of current informationrelated to the sector/market to identifyjob/livelihood opportunities across sectors

• Identify various reliable sources to collectinformation related to the sector/market toidentify job/livelihood opportunities acrosssectors

Training Kit (PowerPoint, Trainer Guide) Computer system

Total Duration 75:00

Theory Duration 38:30

Practical Duration 36:30

Unique Equipment Required: Computer Systems Feature and Smart Phones

(This syllabus/ curriculum has been approved by Management, Entrepreneurship and Professional Skills Council)


Trainer Prerequisites for NOS: “Use generic skills for employability - Variant II” MEP/N9995

Sr. No.

Area Details

1 Description The trainer is required to deliver the program on “Use generic skills for employability – Variant II” MEP/N9995 v1.0

2 Personal Attributes

Detail oriented, Expertise on the subject

3 Minimum Educational Qualifications

Graduate in any discipline

4a Domain Certification

Certified for NOS: “Use generic skills for employability – Variant II” MEP/N9995. Minimum accepted score is 80%

4b Platform Certification

Recommended that the Trainer is certified for the Job Role: “Trainer”, mapped to the Qualification Pack: “MEP/Q0102”. Minimum accepted as per respective SSC guidelines is 80%.

5 Experience 3-5 years of experience


Annexure: Assessment Criteria

Criteria for Assessment Of Trainees

Compulsory NOS

Marks Allocation Total Marks: 100

Assessment outcomes Assessment Criteria for outcomes

Total Marks

Out of Theory

Skills Practical

MEP/N9994 Use generic skills for employability - Variant II

PC1. identify different types of digital devices, their features and components eg. hardware & software

100 1 0.5 0.5

PC2. operate digital devices including start and shutdown, securing a device, manage files and folders, apps

1 0.5 0.5

PC3. operate and use common features of phones/smartphones correctly 1 0.5 0.5

PC4. use messaging service on phones for communications and recharging phones 1 0.5 0.5

PC5. identify common applications on the phone and their purpose 1 0.5 0.5

PC6. follow effective safety and security measures related to information sharing on digital devices and platforms

1 0.5 0.5

PC7. connect with the internet on the phone, using the phone or other available network through Bluetooth, Wi-Fi, etc.

1 0.5 0.5

PC8. identify relevant and common social media platforms and their basic features 1 0.5 0.5

PC9. follow safe online browsing practices and display responsible online behaviour 1 0.5 0.5

PC10. create a personal email account, send and process received messages as per requirement

1 0.5 0.5

PC11. follow instructions to access information on relevant government schemes and related documents

3 1 2

PC12. carry out basic procedures in documents, spreadsheets and presentations using respective and appropriate applications

2 1 1

PC13. carry out basic internet operations 5 1 4

PC14. identify own needs for various types of financial products and services for different purposes

2 1 1

PC15. select reliable institutions for the relevant financial products and services they offer, to meet own requirements

1 0.5 0.5

PC16. choose type of term deposit that matches investment objectives and time frame 1 0.5 0.5

PC17. confirm with the service provider, that request for savings is complied with using the correct instrument as per requirement and instruction

2 1 1


PC18. identify common components of salary on a salary slip 1 0.5 0.5

PC19. identify and use common features of debit and credit cards to transact, correctly and securely

1 0.5 0.5

PC20. deposit and withdraw money from a bank using respective slips and cheque book 2 1 1

PC21. identify passbook entries correctly and procedure for updating it 2 1 1

PC22. deposit cheques and cash in a bank or an ATM using correct procedures 1 0.5 0.5

PC23. select appropriate category of insurance as per requirement, and relevant locally available service providers of health, general and life insurance

1 0.5 0.5

PC24. record income and expenditure accurately in a basic and convenient format, for budgeting activity

1 0.5 0.5

PC25. identify locally available and reliable sources of loans 2 1 1

PC26. choose tenure and terms of loans as per requirement 1 0.5 0.5

PC27. follow safe and secure practices related to own financial information and transactions 2 0.5 1.5

PC28. transfer money using various, authorised money transfer services 2 1 1

PC29. carry out online shopping from reputed sites safely and accurately 2 0.5 1.5

PC30. carry out ticket bookings for various purposes, related cancellation, enquiries and basic operations online in safe and accurate manner

1 0.5 0.5

PC31. follow verbal and non-verbal communication etiquette while communicating in professional and public settings

1 0.5 0.5

PC32. communicate in writing using appropriate style and format based on formal or informal requirements

1 0.5 0.5

PC33. use a range of techniques to overcome barriers to effective communication 2 0.5 1.5

PC34. use active listening techniques for effective communication 1 0.5 0.5

PC35. use basic negotiation strategies at work and in the marketplace 2 1 1

PC36. use basic conflict resolution techniques to address disagreements and deadlock situations

2 1 1

PC37. identify known members of accessible networks and how they can help in building influence and enhancing opportunities

2 0.5 1.5


PC38. give feedback to others in a positive, constructive and supportive way which reflects current good practice

2 0.5 1.5

PC39. maintain good standards of personal and professional hygiene 1 0.5 0.5

PC40. identify, use and display good work ethics in professional settings 3 1 2

PC41. develop short term and long-term plans with SMART goal setting 2 1 1

PC42. use prioritizing, scheduling and other techniques to ensure that time is used effectively and efficiently to achieve results

2 1 1

PC43. use stress and anger management techniques to deal with these effectively 2 1 1

PC44. use affirmations, goal setting, reframing, refocusing, and other techniques to motivate oneself

2 1 1

PC45. identify and respond to safety hazards, security regulations, equipment and procedures in line with organisation procedures

2 1 1

PC46. adapt to cultural fitment requirements with respect to migration across organization, city, state and country

2 1 1

PC47. isolate and identify the problem in a given situation which is limiting goal achievement, and also the range of issues that are influencing it

2 1 1

PC48. list numerable possible solutions to a problem, that are viable to implement including creative out of the box solutions

2 1 1

PC49. select and implement the best solution that satisfies a defined criteria and priorities, to address identified problems

1 0.5 0.5

PC50. monitor implementation of solutions to problems identified, and its impact to ensure resolution of the problem

1 0.5 0.5

PC51. work collaboratively together with others to achieve group goals and objectives 1 0.5 0.5

PC52. identify interpersonal skills to build effective relationships within the team 1 0.5 0.5

PC53. identify conflicts and use conflict mediation techniques in interpersonal conflict situations

2 1 1

PC54. practice good interpersonal and leadership skills to develop these skills 2 1 1

PC55. identify different types of customers 2 1 1

PC56. respond to customer requests and needs in a professional manner 2 1 1

PC57. create a professional Curriculum vitae (Résumé) for oneself 2 1 1

PC58. create accounts, register and search suitable jobs on job search portals 2 1 1


PC59. dress neatly and appropriately for the recruitment and selection process 2 1 1

PC60. answer questions politely, with clarity and confidence, during recruitment and selection 2 1 1

PC61. use various reliable sources to collect information related to the sector/market to identify job/livelihood opportunities across sectors

2 1 1

Total 100 45 55

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Model Curriculum › sites › default › files › MC_MEPN9995...2018/12/11 · • Illustrate the importance of customer satisfaction and deal with customers effectively. • Search