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Modernizing IT Service Delivery: Accelerating Business Outcomes Through AIOps
Raj Patnam, VP of Global Solutions for ScienceLogic
EPHEMERAL STATE OF IT – AGILITY MEETS COMPLEXITY
InventoryEnterprise
AuthenticationInventory
Enterprise
AuthenticationManufacturing Fraud Detection Digital Marketing
Network
Storage
Compute
Multi-Cloud
Hybrid IT
E-Commerce
PAIN POINTS DRIVING AIOps ADOPTION
Modernize tools /
platforms
On-board new
technologies fasterAutomate manual
processes
Get full
service visibility
Accelerate MTTR /
Reduce Noise
THE ROLE OF AIOps – AI & ML TO SPEED AUTOMATION
30% of Enterprises will adopt AIOps by 2023.
Big Data
AIOps Platform
AnalyticsMachine Learning
Source: Gartner
TWO APPROACHES TO AIOps
Data Agnostic (Data Swamp)
Cost Time Processing
Data-Aware(Data Lake)
Cost Time Processing
Data scientists spend 79% of their time collecting, cleaning, and organizing data. Source: Gartner
Value Value
- - - -
Fault Topology
Performance Business Metrics
Configuration
Security
Eva
Adam
Kate
MODERN DATA LAKES ARE MISSING CONTEXTE . G . , FA C E B O O K S O C I A L G R A P H
eCommerce
Order
Fulfillment
Online
Retail
Card
Processing
APPLYING GRAPH TO AIOps ESTABLISHES CONTEXTTOPOLOGY AND DEPENDENCY MAPPING
SL1 ACCELERATES AIOps w/
CLEAN DATA + CONTEXT + AUTOMATION
Data Lake
AIOps Platform
Analytics
Real-time ContextReal-time, Clean Data
Automation
Machine Learning
ScienceLogic Automation Engine for AIOps
Actionable Data Lake
0
AIOps USE CASES POWERED BY CONTEXT
Eliminate
Application
Blind Spots
Automate
Incidents
with Accurate
CMDB
Tame
Cloud Sprawl
Identify
Business Service
Impact
2 3 41
CONTEXT TURNS BIG DATA INTO ACTIONABLE DATA LAKE
Data Collection
ITSM
NPM
Log Mgmt
APP
ITIM
Cloud
Apply Context
Business
Service
InfrastructureApplicationService
Real-time,
Contextual
Data Lake
Source: EMA
Detect Anomalies
Predict
Assess Impact/Cause
Remediate
Enrich Incidents
Self-Heal
ML-assisted AutomationAPI
Events
Polled
Streams
OS Forensics
Logs
Custom
Agents
Fault Topology
Performance Business Metrics
Configuration
Security
SCIENCELOGIC INTEGRATES WITH GDIT ECOSYSTEM
ITSM
Orchestration
Cyber,
AI/ML
APM
NPM &
Security
VDI
Financial
Applications
* Bi-Directional
GDIT Atlas
New AIOps Integrated Framework
Cloud/
Big Data
PowerSync
Real-time Discovery
See
Automation
Act
PowerMap
Contextualize
Events
Streams
OS Forensics
CustomNPM
ITSM
Data Collection
CONTEXT IDENTIFIES BUSINESS SERVICE IMPACT
Apply Context
Business
Service
APP
Cloud
Log Mgmt
API
Polled
Agents
Polled
API
Agents
LogsLogs
Fault Topology
Performance Business Metrics
Configuration
Security
E-Commerce
AVAILABLE CRITICAL
70RISK
Order Fulfillment
RISK: 5
AVAILABLE HEALTHY
Card Processing
RISK: 10
AVAILABLE HEALTHY
Online Retail
RISK: 3
AVAILABLE HEALTHY
Online Fulfillment
RISK: 70
UNAVAILABLE
InfrastructureApplicationService
ITIM
EXTEND THE REACH OF APMC O N T E X T S H O W S H O W I N F R A S T R U C T U R E I M PA C T S A P P S
F O R B E T T E R R C A
Data Collection
ITSM
NPM
Log Mgmt
API
Events
Polled
Streams
OS Forensics
Logs
Custom
Agents
Cloud
APP
ITIM
APP
ITIM
Polled
API
Agents
Apply Context
App + Infra
Relationships
• Identify app dependencies on
underlying infrastructure
• Determine Root Cause
• Show App Health & Risk (future)
InfrastructureApplicationService
Fault Topology
Performance Business Metrics
Configuration
Security
Fault Topology
Performance Business Metrics
Configuration
Security
Data Collection Apply Context
Business
Service
CONTEXT POWERS INCIDENT AUTOMATION WITH
ACCURATE CMDB
Polled
API
Agents
Logs
Events
Streams
OS Forensics
Custom
APP
Cloud
Log Mgmt
ITIM
NPM
ITSM
Real-time
Synchronization
Configuration Items
and Relationships
Reduce MTTR
• Automated Incident Management
• Enrich Incident with Diagnostics
Fault Topology
Performance Business Metrics
Configuration
Security
Topology
Configuration
InfrastructureApplicationService
SCIENCELOGIC INTEGRATES WITH GDIT ECOSYSTEM
ITSM
Orchestration
Cyber,
AI/ML
APM
NPM &
Security
VDI
Financial
Applications
* Bi-Directional
GDIT Atlas
New AIOps Integrated Framework
Cloud/
Big Data
PowerSync
Real-time Discovery
See
Automation
Act
PowerMap
Contextualize
FROM ITOPs TO AIOps—THE BENEFITS
• Reduce MTTR through automation
• Gain application visibility across hybrid/multi-cloud
• Eliminate manual processes through automation
• Reduce the cost of IT Service Delivery/Shared Services
• Apply AI/ML to add context and drive automation
• On-board new technologies faster
• Track health of critical business services
The
Forrester Wave
Intelligent Application and
Service Monitoring
Q2 2019
Challengers Contenders
Strong
Performers Leaders
Stronger
current
offering
Weaker
current
offering
Weaker strategy
Market presence
Stronger strategy
Micro Focus
IBM
BMC Software
Datadog
New Relic
Cisco (AppDynamics)
Riverbed Technologies
CA Technologies
SplunkDevo
Zenoss
Dynatrace
ScienceLogic
Recognized by Forrester as AIOps Market Leader
1 Platform: 6 Functions
Top Tier Silicon Valley Investors
High-Growth Business
25% of Top Fortune 500 companies
Patented Discovery & Mapping
Rapid Time to Value
Payback < 6 mths
1/10th TCOMillions saved
Cloud Scale @ 200K+ devices; Millions with IoT
Customer renewal >95%
Automation Engine for AIOps
FOR MORE INFORMATION
19
Susan RogersStrategic Accounts | Federal Programs
ScienceLogic
M: 301-335-7806
@sciencelogic
ScienceLogic•