Module 2 Developing Teamwork

& Communication Skills

Learning outcomes

2.1 Identified your preferred team role

2.2 Explored how to co-operate in group settings

2.3 Explored styles of communication skills

Teamwork

• Many organisations rely on teams. Universities, schools and colleges have included team communication and team management in their courses of study.

Team Roles

• Have you ever wondered why certain teams run smoothly and others just limp along? Three decades ago, British social scientist R. Meredith Belbin wondered precisely the same thing.

• Eventually, he developed a list of nine skill sets that, when combined, made the difference between teams that achieved consistent success—and teams that struggled to meet expectations. These became known as Team Roles.

Belbin team types

Creators • Plant • Resource Investigator  Leaders  • Co-ordinator • Shaper  Implementers • Team Builder • Team Implementer  Completers  • Monitor Evaluator • Completer Finisher

Belbin video

http://www.youtube.com/watch?v=OOai178ZiiQ

(Video to be added and similar video sourced for Spain, Poland & Germany)

Key Benefits of Teamwork

• Fast Learning• Workload Distribution• Building Bonds• Healthy Competition• Exploring Creativity• Job Satisfaction• Increased Speed of Work

Tuckman’s Theory of Group Dynamics

• Bruce Tuckman first developed this model in 1965.

• Forming • Storming • Norming • Performing • Adjourning

Communication Skills

• Regardless of the size of business you are in – whether a large corporation, a small company, or even a home-based business effective communication skills are essential for success.

• Effective communication is all about conveying your messages to other people clearly and explicitly. It's also about receiving information that others are sending to you, with as little distortion as possible.

Open and Closed questions video

http://www.youtube.com/watch?v=PZYXA4Bc3MI

(Video to be added and similar video sourced for Spain, Poland & Germany)

Active Listening

• Pay attention• Show that you are listening• Provide feedback • Defer judgment.• Respond Appropriately

Active Listening video

http://www.youtube.com/watch?v=PZYXA4Bc3MI

(Video to be added and similar video sourced for Spain, Poland & Germany)

Learning outcomes

2.1 Identified your preferred team role

2.2 Explored how to co-operate in group settings

2.3 Explored styles of communication skills